The Pizitz

Excellent customer service and no pressure. Very professional staff. Highly recommend.

The atmosphere inside Warby Parker is always inviting and comfortable, with very friendly, helpful and courteous staff. Best eye exam I've ever had! You will not be disappointed.

Super professional staff and Drew is awesome. Best eye exam ever!

I see Alex and Georgia just about every time I go in the store to either purchase frames or have them fixed/adjusted. Their hospitality is so warm and authentic, something you’d hope to expect when receiving any type of Service, but now days seems to be a rarity. They feel like old friends. They both certainly shine a very positive light on that store and the brand. It is true, you’re only as good as the people working for you, and Warby Parker is very fortunate to have them both.

Wow! This was an amazing experience. I found the perfect glasses for my next phase of life. All thanks to Georgia! She was the best consultant and had a great personality to help anyone find their perfect pair! Not to mention all the glasses were super comfortable.

Georgia was very helpful in assisting us with our purchase. My wife and I both came in to purchase. She had a lot of questions on progressive lenses. Georgia helped to resolve those concerns. Also she took precise PD measurements on us both. We had a lot of prescriptions already loaded into our online account. Georgia was helpful navigating that as well and tagged each current Rx with the correct name.

Was greeted upon arriving and asked what sort of help I needed (adjust frames, slipping). Was then asked whether the slipping was due to screw adjustment or something else, which I found absurd. Perhaps that discernment is more common among eyeglass wearers than I would guess. I’ve been wearing prescription glasses almost 20 years and today was the first time I was asked to qualify my need for frame adjustment. I figured a direct question might move things along, so I asked if someone there could adjust my frames so they wouldn’t slip as much (this is my third pair of the same WP frames), which was when I was told their optician was out until “next week”, but that “if it is an emergency”, I could try another local WP store. Strange way to put it, but ok. I asked for clarification on what would constitute an emergency such that I’d be permitted to drive myself to another WP store and learned that “emergency” is apparently code for “not an emergency at all, just trying to be obtuse”. I should have had the presence of mind to share that their mission was accomplished. I went to the other store and got the frame adjustment without being quizzed on what I thought the possible issue was and without declaring an emergency. Brick & mortar retail managers: Those of us still darkening your door with our non-emergency needs want you to succeed and need your presence in our communities. But not at the cost of the most basic elements of customer service. I can get shitty, borderline combative service online.

You really can't beat their prices for the amazing styles they have! Due to current circumstances, the wait can be a little long with only a few people allowed in the store at a time, but honestly-when you do get in there, it's great! Everyone is willing to help you and give their feedback on what would fit your face the best and they were able to answer any questions I had! They are also super clean making sure to wipe off any glasses you've tried on and everyone was just super friendly! I understand waiting can suck, but we're all doing what we can under these weird times and I glaldy waited to get the glasses I needed! This will be my second pair and I'm so excited to get them!

Kind and knowledgeable staff, great selection of glasses, professional and convenient.

Great Customer Service!

There is not a way to speak with the store via phone. You get forwarded to person who cannot speak English to discuss an order.

10/10 would recommend this company! The quality of their glasses is great! Any questions I have, they answer right away to the best of their ability! Very friendly and wonderful company! I have recommended this company to multiple people already!

Very friendly and knowledgeable. Did not feel rushed.

I've had to wear glasses for the past 40+ years, and in that time I've had a lot of eye exams and bought a lot of eyeglasses. The eye exam and eyeglass purchasing process was so incredibly efficient and easy as I immediately moved from check-in to eye exam to picking out glasses. When I came out of the eye exam, they had already picked out some suggested frames based on my current glasses, and for the first time EVER, I agreed with the "pre-selected frames" and found them to be my favorite. I was completely done with the entire process in 45 minutes, which was amazing. And their frames and lenses are reasonably priced and were much more affordable than any prescription glasses I have bought in the past 20 years.

The staff was intelligent, friendly, and well informed.

Love my frames they had today!! Such a great selection to choose from. Can’t wait till I get them. Friendly staff & very professional. Thank you! Dawn

They were extremely helpful and so friendly! I highly recommend this establishment!

Perfect experience! The store and employees are fabulous and prices are fair!

Warby Parker at Pizitz does a great job assisting picking out a pair of glasses. Everything was explained before I made the purchase. Super easy.

Exceptional customer service and attention to detail.