Bridge Street Town Centre

Very friendly & helpful. Not a stressful shopping or high pressure sale situation. Relaxing and actually nice to look through all the options at my own pace. There are so many options of glasses. Great experience!

very friendly staff! Calming atmosphere! Wasn’t crowded at all! It was a very nice experience! Will definitely be coming here again!!

Very professional staff. They understood what the customer is looking. Quick and out. Was very pleased.

Eyeglass shopping is not an experience I look forward to, and Christina made it an amazing experience! The selection at the store is extensive. It was honestly a bit daunting, and Christina helped me find my perfect pair. Thank you!

Great selection of frames! Staff was attentive and engaging. I picked out a great pair of sunglasses and got to customize the lenses with the help of the optician Kristina!

The staff was amazing!! The selection can't be beat! The prices were great!!

Jeff was amazing!!! He helped me pick out my glasses and was so Knowledgeable! This was the best experience I have had buying my glasses!

Such an amazing and friendly team. Definitely recommend and will be back!

Kristina (I think that was her name!) was so nice and helpful. I went on a weekday at about 3pm and we were one of maybe 3-4 other customers. I had plenty of time to try on all the frames I wanted and once I chose them it was a super fast process to order them! It was easy to bring my own prescription and my glasses with specialty lenses (extra high index for very strong Rx) were only $160 since they filed my insurance. My glasses are usually $400-500+ at the optometrist with insurance. So happy!

Fast and easy prices are reasonable. If you have eye med you have to do some work on your end but I got 2 pairs for less than 200

Had a great experience at my local store. Ladies were very helpful, able to get me into a great pair of glasses. Will definitely come back!

So many frames to choose from I tried on like 20 pair and had to narrow it down to one. Jeff was incredible in helping me to make a decision. I plan on coming back in the spring to get sunglasses.! Great, Customer Service and I love the way they stand behind their frames! I found my new place. I won’t shop anywhere else for frames now.

Customer service seriously lacking. Too busy gossiping about coworkers to answer my questions. Left us standing there for 5 minutes after we asked a question, gossiping, never addressed us again so we left. I am purchasing 2 pairs of new glasses but not from here.

This is our second time purchasing glasses from Warby Parker. We were greeted immediately and made to feel important and valuable. Treated with dignity and respect. The associates are very knowledgeable and friendly. Even though both times we have been in the store it was very busy, we were helped promptly and were checked-out in a very reasonable amount of time. Highly recommend the frames, the service, and the price! Will return!!!

Very inviting team and knowledgeable on the frames. Makes ordering frames with insurance very easy!

Had a great experience today. Staff was friendly and transparent. Pricing was affordable and plenty of nice frames to choose from.

Very thorough eye exam and friendly customer service when picking eyeglasses. I will definitely return to this location for any additional needs.

The customer service representative who assisted me Kristina and exhibited a level of professionalism that is a lost art in today’s consumer retail. Her warmth and compassion warrants special recognition. She made an otherwise boring dilemma pleasant. A most rewarding experience.

I had an awesome experience at Warby Parker today. I have a wider (Asian) face & it's difficult for me to find frames that don't put pressure on certain parts of my face. If you have trouble finding eyeglasses that fit properly, I highly recommend checking out this store. They have a huge selection of familiar (designer) styles but offer many of them in sizes ranging from XS-XL. The associates working there are extremely helpful and go above & beyond to make sure you have everything you need to pick out a great pair of frames. The quality & prices are excellent, too. I did not have an eye exam at this location, but it is very easy to upload your prescription via email. I'll be back for sunglasses. Thank you for the great service!

I visited the store for the second time today looking for glasses and was extremely disappointed by the lack of customer service during both visits. The store was not busy, yet I was never proactively offered assistance. Instead, the employees appeared more focused on chatting with each other and playing on their phones than helping customers. During my first visit, there were multiple employees present, and after walking around the store for some time, I had to ask for help. The only information I was given was about a promotion (15% off if you buy two frames and they could be done in about two weeks). When I asked for recommendations and guidance on choosing frames, I was told it was “subjective,” and the conversation ended. The employees then turned back to talking amongst themselves and using their phones. I returned four days later after my first visit hoping for a better experience, but I wasn’t even greeted upon entering. When I asked for help locating frames I had tried on previously, an employee simply pointed them out and offered no further assistance. Again, the staff seemed more interested in socializing and being on their phones than engaging with customers. Having worked in retail myself, I was shocked by the repeated lack of engagement—especially in a store like this, where customers typically need guidance. After two visits, I still don’t know whether the listed prices include lenses, or what the purchasing process looks like etc. It’s disappointing because the store itself is very clean and well maintained, but the level of customer service does not match the brand’s reputation.