Pinnacle Hills

I have visited this store twice since moving to the area and have had a fantastic experience on both occasions. At my first visit, Courtney worked magic on my frames to make them fit perfectly, then we had a lovely chat while I browsed and tried on frames. At my second visit, Kasey provided exceptional service as I selected and purchased my new set of glasses, and did a wonderful job of answering all my questions. The knowledge, skills, and friendliness of the staff here (along with the amazing selection and prices of frames) will keep me coming back. Thank you, Warby Parker team!!!

I had a great experience here! Micki was incredibly helpful in assisting me with finding glasses!

Super helpful and courteous staff! I was very indecisive on whether to get narrow or medium frames and they helped me decide based on what fit my nose and ears better. Super excited to receive my glasses, I’m glad I tried them on in person. They cleaned each pair before I tried them on which I greatly appreciated. They did mistype my email so I had to call WP customer service to get my emailed receipt/order confirmation. I looked over to verify so that’s on me. Then again, I needed new glasses lol

Had such a great experience especially with Micki who was super knowledgeable, patient, and made sure all my concerns were solved for with my new pair of glasses!

Micki and Shanna were so helpful! I am beyond picky when it comes to choosing glasses and they were so patient and sweet!

Shanna and Micki were THE most helpful with my daughter as they helped her try on glasses and give her honest feedback. While I waited, Micki offered to clean my glasses for me (and they truly needed a good cleaning and tightening). Love Warby Parker!!!

The service I received at Warby Parker was above the bar. Very helpful in selecting the right pair and knowledgable explaining all the benefits offered with my prescription. Great selection to choose from. Can't go wrong with Warby Parker at Pinnacle hills in Rogers Ar.

Great experience! Sales person was excellent and very helpful!

Everyone was so helpful in explaining how their store works! A special shoutout to Michaela who spent a lot of time helping me decide. I was stuck between two frames and she went to the back and found a frame that was the best of both worlds and it was perfect! She went out of her way to ensure I was happy and listened intently to what I was looking for! She was very knowledgeable and helped me a lot during checkout to make sure everything was how I wanted it, and that I understood what I was getting! She was an amazing person and I would happily order through them again because she made the experience so easy!

friendly, helpful staff; easy shopping experience

Stopped in WP today. Earlier I stepped on my glasses and destroyed the frame. Lens’ had popped out. Frame disfigured. I asked if they could put the lens’ in another frame.(for the record these were an old pair, but my favorites, I hadn’t purchased them at WP). Sales person looked at my glasses and said” give me 20 minutes and I’ll fix these”. I had some other errands. Came back in 30 minutes and my glasses had been rebuilt. Couldn’t believe it. Best part , when I ask for the bill. The man said “no charge”. Wow!! Best customer service I’ve seen in a long time. You gotta put WP at Promenade in Rogers on your list. The place to go for eyeglasses!! Thank you Warby Parker!!

Exceptional customer service and product selection.

Employees are very friendly, knowledgeable and helpful. Great selection of frames.

They are friendly, courteous, good selection of frames, and you get more for your money I am really pleased will shop there again.

The Warby Parker consultant was very friendly and knowledgable. She answered all my questions and gave her opinion when asked.

Expert help with selecting the right frames, great selection of frames, fair pricing

Great customer service & experience.

I visited the store at 11:00am on 9/16 Fantastic group of employees that assisted me. Everyone had a smile on their face from the moment my Son and I walked in, until I left the store. They were knowledgeable, educated and very friendly. I came in just to check out their clip ons. After being assisted my Allison she and the staff noticed I had hooks to keep my Durans in place. They indicated that they can ensure that my glasses fit more comfortably. The made adjustments to my frames to my upmost satisfaction. She also educated me, trained and recommended clip ons. The credit goes to everyone for making my experience a pleasant one. The Warby Parker and the staff at this location.

I was so happy to learn that Warby would be opening in Rogers, since I previously had to wait until a Tulsa trip for an adjustment. I have had many positive interactions at the Rogers store, and the location is so convenient!

Helpful and very friendly staff! Will definitely be back!