Scottsdale Fashion Square

The customer service was awesome Also helped with picking the right size gram for my face

i was in and out in 30 minutes ! very fun and easy concept. the staff was very attentive and friendly, especially the young blonde lady

Extremely disappointing experience. From the moment I picked up my glasses, I experienced headaches and eye strain. I returned to the store the same day, and instead of immediately scheduling a follow-up with the doctor, the staff insisted on checking the glasses first. Only after they confirmed everything was “fine,” they scheduled me an appointment—at the wrong time, with no text or email confirmation. When I later called to confirm the time, I was told the appointment had already passed. A new one was scheduled for today at 12:20 PM. I rearranged my day, arrived 10 minutes early, and was told by the store manager that I would have to wait over 20 minutes. He was dismissive and unprofessional, and only agreed to let me see the doctor after I pushed back and asked for a refund. Even then, I was told the doctor was running late and might not be able to see me at all—despite my earlier efforts to confirm the timing. I felt completely disregarded as a patient. The experience felt rushed, disorganized, and disrespectful. The doctor may claim the exam was accurate, but I was the one suffering from vision issues. I received no empathy, no solution, and no accountability. In the end, I had no functioning glasses for weeks, and still no clear path forward. Would not recommend this office to anyone who values respectful service or proper follow-up care.

The staff is very helpful and kind. I love coming here. I worked with Halle, and she was amazing, made my glasses feel like new.

This entire store has amazing employees that are very knowledgeable. The store manager at this location Brad is amazing and he has a great team at this location. Got great help today from Noah and Hallie. The frame selection colors sizes and custom fit eyeglasses. This is literally one of the most amazing optical companies and local stores that I’ve had the chance to experience since I’ve been wearing glasses. I love everything about the custom fit.

Paul was helpful, professional, and efficient. It took just five minutes to order my progressive glasses. I wish we had more employees like him—kudos to Paul!

Dr Amy Czyz was great. The whole experience from walking-in, getting an eye exam, and purchasing new prescription glasses was smooth, quick and stress-free.

Fast and capable service, I appreciate that!

We had SUCH a great experience at this Warby Parker today! I feel terrible I’m not certain on his name, but I THINK it was Paul who helped us and he was so so fantastic! He was a tall guy with brown hair, I hope we got your name right Paul! There was another girl with long bleached hair who was so lovely and sweet as well. Paul was so fab, he could hear the hesitation in my voice about the glasses I’d chosen and he helped me feel empowered to pick different ones in the most kind supportive way. He had such a great balance of giving his expert opinion but still giving me space to make my own decisions! He had a super kind manner and great advice. Everyone was knowledge and supportive and I ended up really happy with the glasses I got! Thank you!

I don’t usually leave reviews but I had the BEST experience at Warby Parker today. I’ve been struggling to pick out a pair of glasses that I like and have spent too much time overthinking in Warby Parker stores in Phoenix and Chandler. Then I went to this Scottsdale location and Paul helped me pick out the right glasses within 5 minutes. If you need someone who has an excellent eye for color and style, go to Paul!

A great experience with Noah, Jess, Paddy and Dr. Amy.

This was the best experience i've ever had getting glasses. I accidentally scheduled an eye exam for the wrong day, and they still managed to fit me in. The exam was quick, and I was able to get 2 pairs of glasses for a reasonable price. I expressed my order and got it within 5 days of ordering. Everyone was super helpful and kind. I'm not one to write reviews, but the crew here deserve it.

Really can’t beat Warby for quality/style for the price. I had a lovely experience working with the optician Paul. He pulled some frames for me that I wouldn’t have otherwise considered for myself and they looked amazing on my face! Went into Warby Parker for help with seeing and left feeling seen. 🙂 Thank you, Paul!

Staff was just the right amount helpful while I looked around, stepped in at appropriate times and extremely helpful when finding the perfect pair of glasses. Whole process was fairly fast and extremely easy. Definitely recommend warby parker for an easy, great buying experience. Staff was very nice, knowledgeable and helpful! Go check them out!

I have purchased glasses here twice. Every time, the staff are very knowledgeable and friendly. They are well-trained and know the ins and outs of the optical world. There is no pressure to buy anything. If you need a helpful opinion about frames you try on, they are honest and informative. Paul, who helped me pick and buy glasses most recently (Feb 2025), was outstanding. He made the experience painless, even fun. The fact that he has a fantastic first name isn't influencing my review. You can return anytime for adjustments; the experience will be equally satisfying. Highly recommend this store.

I went to the store to have my glasses adjusted. Paul, the licensed optician, was extremely helpful, kind and caring. I was very impressed and satisfied with the service I received today.

Excellent customer's service

Cancelled my appointment on the spot. Limited insurance carriers and lady who checked me in was very rude also her nose was running. Like wear a mask or sanitize your iPad. Was willing to pay cash but decided to take my business else wear.

Paul was a very friendly and knowledgeable employee! He helped me find the perfect glasses and sunnies. You’ll find super cute and affordably priced frames here.

I went to the store today because I wanted to try on some glasses before purchasing them. A red head lady assisted me but there was some disagreement so I decided to leave. Firstly I told her I was a new customer, and I had a screenshot of my prescription. She then looks at my screenshot and repeatedly says "where is it" shes zooming in and out on my screenshot. I had to ask her what she meant by "where is it". She finally explains that I need a doctors signature on my up to date prescription or else I can not purchase. I explain that I have no problem with this policy but I mention that I'll just purchase them online. I thought this would be the end of the conversation. She proceeds to tell me that this is not possible and that the website will not allow me to check out. She even went as far to tell me about the new law in arizona and apologized. I had to keep reassuring her that I'm ok with the policy, but that I will purchase online. Each time she just wanted to argue with me. I left the store pretty annoyed because I didn't go there to argue, I just wanted great customer service. I still needed glasses, and I was really set on my choices. I was able to purchase them on the warby parker website without any issues. I hope this was a one time occurrence and I hope she receives training because this could have been a better experience if she would have offered an eye exam or just ended the conversation much sooner.