West 4th Ave.

I received the best service from Sylvie, Jenna, and the optician whose name I didn't get. I have been looking for new frames for a few years with no success. Today I went in to browse and through their help was able to find two amazing pairs! They were very kind, patient, and honest. The team were very informative with all their great policies as well. Will definitely be shopping here again!

Mehrak helped me and was wonderful and efficient. I mixed up my eye exam dates but he was able to make the best of a my fault situation. He kindly told me it was the wrong date. Confirmed the right date with me. Asked me if I wanted to fill out intake paperwork to speed up the next time I come to a store. Then I was able to choose frames with Mehrak based on my face type. It was a speedy and efficient process. I am getting my glasses shipped to the store and will await my eye exam in the next couple of days. I am very please with the service as I was the one who made the error in dates, however Mehrak was kind and polite to me through the whole process. I for sure am going to shop at this location again for my next pair of glasses. This is the first time since I have had to wear glasses that I have been to a store front location. I normally buy my frames online, Warby Parker however was hassle free and no upselling. I did but two frames as there was a deal for two but I did not feel pressured and it was a extremely welcoming environment.

Great selection of glasses and lots of helpful staff. A kind man with glasses helped me, I forgot his name but he helped me pick out the right glasses for my features, which was extremely helpful. I’m super happy with my experience here, not to mention, the prices are also super affordable compared to similar stores. I went to LensCrafters my entire life and was disappointed every time. Since I switched to Warby Parker, I was extremely pleasantly surprised at how great the quality and service are.

Went in for the prices which are fantastic but giving five stars for the customer service

When ordering at the store everything is flawless. But ordering online is a different story. Been waiting for a month for my latest pair of glasses. Apparently it’s acceptable to be late for over one month so they’re not reducing the price after these delays. Apparently “sorry” is enough compensation when they messed up my order. They lost the first pair it’s taking so long. I love their glasses but this experience has soured my experience with them. Now on top of it they botched the courier delivery. I ordered glasses July 8th and I still don’t have them!!!!

Good services from both the front store employees and the optometrist. Reasonable price. Excellent warranty/exchange policy.

Thorough eye examination and very helpful eye doctor. Friendly customer service and great variety of glasses and sunglasses to choose from.

The staff at this store were exceptional. I brought my prescription from Canada and was able to purchase new glasses which were delivered to my home in Canada. I thank you for your superb service and look forward to seeing you at Christmas when I am back in Milwaukee.

Great and thorough service, thanks so much.

good selection of frames, nice store, and lots of staff available to help; the staff that greeted us in the store sat down on a swivel chair in the middle of the store and watched us like a sentry. I recognize importance of watching over merchandise but it was done with such obviousness my experience there felt pressured and uncomfortable.

Wandered in out of curiosity and left with a fabulous pair of sunglasses. Great selection of frames, superb customer service, flat rate pricing...enjoyable experience.

Nice fast experience, can't wait to receive my new glasses.

The staff (Ricci) was knowledgeable and very helpful in making a selection and discussing options. The store experience was a good and necessary complement to the online selection process.

Jenna and the rest of the staff, including doctor Lucia were all very friendly, knowledgeable and took their time to ensure my experience was top-notch.

+Nice staff when you are being served -issues with delivery times - was told 7-10 biz days but it's more like 16 according to their head office - needed a refund for one pair and was told that it had been processed when in fact it hadn't been.. called head office and was told that it has to be done in office. So wasted an hour or so travelling to get it done. I don't think I would buy here again because of what happened

I just bought a new pair of glasses at Warby Parker on 4th Avenue, Vancouver - the staff were amazing, helpful, welcoming, pleasant and informative - no pressure at all - a really nice experience and my glasses will fit perfectly because their glasses are sized to fit different size and shape of faces - so you could get the same pair of glasses, wide, medium or narrow - so you are sure to get the right pair for you. Very Happy with my purchase and this store.

warby parker shines for its exceptional service and stylish selection. a friendly staff member dedicated time to explore all options with me, making the search for the perfect pair both easy and enjoyable. truly a standout experience

Excellent customer service and listening power shown by the Opticians whom I dealt with during my recent visits from the 4 Avenue Vancouver store.

Thank you to Dr. Lee and staff at Warby Parker. Excellent service.

really great experience of eye exam with Dr. Lucia Li, lots of frames to choose from