Fourth St.

My daughter took me in to get an eye exam and possibly new frames. The service from setting foot in the store to leaving was friendly and professional. I would highly recommended Warby Parker Fourth Street and will be back. And yes, I did get frames as well. All in all, the entire experience was enjoyable

I went right when they opened this morning (2/19) and the associate who helped me (sorry I did not catch their name) was super helpful and friendly. I made the jump from plastic frames to metal frames and so glad I did. The associate was wearing metal frames so they gave me plenty of insights on why metal would be a better option. I can’t wait to receive my new frames!!

This was so quick and easy compared to buying glasses at Kaiser and it was way cheaper. They fixed my broken glasses for free and I got two new pairs of glasses with prescription lenses for $80 each. I was in and out in under 10 minutes.

Great all around- doctor, exam, staff, process were all top notch

My eye exam was efficient and professional and everything was explained to me clearly. The staff are very friendly and helpful. Considering their prices compared to most eyeglass retailers this place is a no-brainier.

The staff were friendly and knowledgeable. There was no wait. They run a well organized store with an optometrist who measured my pupil width right on the spot. I would recommend this location to anyone. Thank you Warby Parker.

Warby Parker now helps you submit VSP claims! Made the whole process even easier. Great customer service and as always I live the selection.

Thanks to Dr. Cho, Adam and Tyler who were a huge help with my eye exam and contact lens purchase.

They say there’s free adjustment of glasses, but you have to wait 25 minutes per person who is ahead of you. And there’s no way to book online, or see how many people are in front of you, what a terrible system and offering.

I came into Warby Parker feeling genuinely shaken after a very upsetting experience at another eyewear chain on Shattuck Avenue. From the moment I walked in, the difference in care, professionalism, and calm was immediately clear. Mira took the time to really listen and handled my high prescription with confidence and transparency. She carefully measured everything, explained options clearly, and brought out frames that actually worked for my face and prescription — no pressure, no rushing. When I returned for adjustments, James and Karen were both incredibly attentive. Karen’s final adjustments made the glasses perfectly comfortable — balanced, secure, and effortless to wear. There was a reasonable wait time for the adjustment's as the story was busy. The difference proper, thoughtful adjustments make is huge. These adjustments were not easy based on the frame size restrictions my high prescription of the shelf requirements. My glasses were made quickly, fit beautifully, and most importantly, I can see clearly again without distortion or discomfort. I left feeling steady, confident, and relieved. Not only this they look good too. I have been receiving complements on my new glasses, and again my high prescription its not easy to hit everything beautifully, so I feel like me and not a freak in coke bottle frames. This experience restored my trust in optical care. If you have a strong prescription or simply want to be treated with respect and real expertise, I can’t recommend Warby Parker highly enough.

Used to be welcoming with nice staff but not anymore. My daughter and I came in at 5pm on a weeknight and none of the staff greeted us. I thought, “oh, well they’re all busy with someone..we can just wait”. I waited behind two other ppl at a table who had not been helped yet. We wait for 45+ minutes. Not browsing glasses but waiting hoping for a free staff member. No one looked at us, greeted us, or noticed us. Once we noticed the staff finished with their customers and we thought it was our turn. Two new people walk in and were immediately helped, the staff didn’t notice any of us who had waited almost an hour! I politely go and ask a staff member if there was a sign up for the line because we were all skipped and have been waiting for almost an hour. They said “ oh…um I’ll help you all after this person.” There were four or so staff members who didn’t notice us and it’s a small store. It’s 6pm. I am so confused, my daughter is hungry. So we all waited another 15 min. A full hour ( not browsing but waiting together around a table) but completely over looked. This place use to be so welcoming, organized and had a check in system. Idk what happened. I guess take a risk and see if they’ll notice you.

The staff were courteous enough, but I’m quite unsatisfied with the outcomes of their policies. They had to reschedule my appointment with me, which happens. It is not easy for me to get away from work, and that initial time slot was worked into my schedule weeks in advance. On the day of the rescheduled appointment I rush out of work and with about 20 minutes lead time on the appointment start, when it becomes apparent that I will be late, I call the location and let them know that I will be 10 minutes late. When I arrive I am unable to have my appointment. I won’t be giving my business to Warby Parker again.

Friendly, great service, and good looking glasses

Warby Parker is such a gift to 4th Street! Where else can you find affordable, stylish served with a smile? Bonus points to Colin, Who went above and beyond to recommend different frames to us. He talked me out of buying a more expensive pair and showed me something he thought would look even better on me; if that's not stellar customer service, I don't know what it is.

Had a great experience: stylist was honest, engaged, and able to understand my style and approach to glasses based on a few shapes I had tried at home with the app. We quickly found the right pair. I think the key is finding someone you click with and trust. In the past I have had stylists who are too nice and don’t have the same skill to intuit my style goals and then I am left with having decide among too many pairs of glasses. I got lucky or WP is hiring better salespeople.

I love Warby Parker! Great styles and fabulous customer service.

Love this store and the employees who help you out!!

Great customer service! They will fit you with the right size glasses

This is a great location with super knowledgeable and friendly staff + doctors. Had a great experience and will definitely be back :)

great shopping experience!