Fourth St.

I had an eye exam on 11/21 and on 12/5 my (basic) new glasses haven’t even been sent yet. I paid for an exam here instead of getting one through Kaiser to get replacements sooner, but that was not money well spent. I haven’t heard from 4th St WP at all, but have talked to numerous people at WP customer service who don’t know what’s going on. I did think the optician was knowledgeable, but the rest of the experience has been really frustrating and disappointing. Will not return.

All the staff and doctors provided excellent service. They explained everything clearly and in detail. This was my first time here, recommended by a friend, and I was very impressed. It was fantastic.

It was my first time coming to a Warby Parker store. I had purchased a pair of prescription eyeglasses a few years ago and loved the option of being able to try them on at home. I decided to try the store this time and I'd say overall my experience was great. They greeted me when I walked in and they gave me all the information I needed. They gave me space to browse but also would check up on me and ask me if I needed help with anything and when I decided on a pair, it was very easy to order and check out. The place was nice and clean and had a good atmosphere. Would recommend coming into this store.

Had to wait 45+ mins for a 20 second adjustment of new glasses. Every time this location has an insane wait and I’m not allowed to make an appointment. Hate it here.

The store leader Yolanda Kinchen was extremely rude and dismissive to me as a walk in for an eye glass repair. They quoted me for a 45 minute wait and after 1 1/2 hours, Yolanda said “the optician” is the only one who can do eyeglass repairs. I had to perform the service myself... The store mangers and floor staff at Warby Parker should be trained to know how to at least replace a screw for an eyeglass arm. I was so disappointed with this location’s customer service.

Was a great experience all around in store. Colin was immensely helpful and patient with both me and my toddler. Yolanda even helped me afterwards to follow up and help me track down my wallet. Clear the whole store is well trained, tries hard and actually cares.

Easy, informative, seamless experience buying new glasses. Everyone was really nice/patient with our toddler who came along with us. Colin was helpful, kind and informative in explaining all options to me at checkout. Well trained staff and well run location.

Great staff and attention to my questions and concerns.

Great place to get affordable and stylish glasses. They also have an onsite optometrist for exams and conveniently get glasses aftereward. Personnel is very friendly, helpful. Collin who was a sales associate was awesome! He attended to my wife and I for probably about 2 hours as we purchased 3 pairs of glasses and handled all of our insurance and any applicable discounts. Thank you Warby Parker!!!

Great frames, great people, good prices.

The staff is always helpful. I have a great experience every time I come to the store

This review is solely based on my experiences repeatedly coming in to get glasses adjusted. Each time I get glasses adjusted here, the people working are not effective at providing a comfortable and relevant adjustment. It appears that they do not know how to do this task well. I have not been in this role, mind you, so I don't critique from any experience. But I know when someone is proficient or not. I am rarely, if ever, actually assessed to see how the glasses are fitting my face and thus that information isn't used in the adjustment process. It is infuriating. If I am in San Francisco and go to Hayes Valley location, the people working there are very effective and attentive. It feels like the people adjusting glasses here at Fourth Street are not attentive. We need better services as customer of Warby Parker.

Buyer Beware! Trying to get Warby Parker to fit your glasses after you receive them is an absolutely HORRIBLE experience. They may or may not have someone to do it and, if they do, the wait is at least an hour, usually more. You can't make an appointment or call to see how long the wait is at a given time or even get a schedule when they have "fitters" working. You see, they are counting on the fact you have spent so much time and money on your new glasses that you are willing to put up with this atrocious service that is so essential. If you want proper care after your initial purchase, go elsewhere.

Excellent customer service

This store is managed very well and the staff are kind, courteous, and very helpful!

Excellent customer service :-)

All of the people I encountered at this location were friendly, well-informed and very professional. Great customer service!

High quality glasses, excellent service.

Immediate & great customer service and my needs were tended to efficiently.

Warby Parker on fourth St is the place to go. The service is excellent, the choices numerous. The quality of the products is very good and the atmosphere is relaxed, unrushed and helpful l.