South Coast Plaza

Great help, quality and pricing at a Warby Parker in South Coast Plaza!

This was my first time buying glasses from Warby Parker and was very excited about getting my new frames. I ordered 3 pairs as I needed to use money in my HCSA account before year end. Not only was one of the pairs completely off (wrong frames and prescription), but when I went to the store to exchange them for the pair I ordered, the man helping me had a horrible attitude. The lady that was also helping who just joined the team a month ago was way more emphatic and willing to help. I asked if there was a way to accommodate for the inconvenience by possibly throwing in a glasses cleaner spray and the man completely turned me down and just walked away. I asked the lady, and the glasses cleaner is only $20, but that’s not the point. The point is this is my first time ordering from Warby Parker, and not only did i get the wrong glasses, I now have to wait an extra 1-2 weeks for my glasses, dealt with poor customer service, and can’t even throw in a glasses cleaner for the inconvenience of having to drive into the store and waste more time and gas just to deal with attitude. You’d think you’d get better customer service for someone who spent ~$700 with this company. Unfortunately, I don’t think I’ll be buying another pair of glasses from Warby Parker or recommend them to friends and family moving forward.

The gentlemen in the store were incredibly nice and helpful.

I had a challenge with my eyeglasses and the woman who helped me here was so kind and patient. She brainstormed the problem and actually found a solution. She didn't make me feel rushed and spent all the time needed to help me. It was a great experience.

Great customer service! They quickly helped me find the exact glasses I was looking for. I almost didn't return this year because the previous year the store was dark and gloomy and it was difficult picking out glasses in the semi dark store and my choices were so limited. Last year, I left with a pair of glasses I wasn't happy with. Now the store is bright and they have many styles to choose from and they also have additional styles on their tablets they can show you. This year I left extremely satisfied and can highly recommend them.

I highly recommend using Warby Parker for your eyeglass needs. They have a great selection of frames and the whole process is so easy and seamless. The staff and doctor are all great and super helpful. I am a non-insurance customer and found their prices to be fair and competitive. This store is in my favorite mall, so that's also a bonus.

Everyone involved with Warby Parker is very kind and polite. For their sake, I wish my review ended there. Last year I ordered three pairs of glasses from the south coast store: two for my adult daughter and one for me. Somehow my daughter's email and name was used as the customer and patient for all three pairs when in reality I was the customer for all three and the patient for one. Since that time all records related to the purchase of our glasses are sent to her email and mailed to our home address under her name. Nothing comes to me. At one point, her name showed up as the patient on the receipt for my prescription glasses. Fast forward to November 2025 and yes, you can call me dense for venturing back into the store, my daughter, son and I order a total of four new prescription glasses after the sales agent said "don't worry we've got the accounts all divided correctly now". A few days later two glasses arrived for my daughter, one was for her and one was for me (my stuff is still under her account), one pair arrived for my son (wrong pair of glasses with the wrong prescription). Since that time I've been on and off the phone with senior support for close to four hours and counting. My son and I are still waiting on our glasses and as far as I can tell, all our accounts are still messed up. The selection is really great at Warby Parker, but there's a HUGE hidden expense in the time required to get your correct prescription and glasses sent to the right person at the correct address with the patient name accurately noted on the receipt. Like I said, everyone is really nice but unfortunately something behind the scene isn't working correctly and customers are paying the price.

I went in needing help and a young gentleman assisted me whose name I can't seem to remember but he was very nice and kind so was the young lady helping me as well

Fast, clear and to the point; all options available for your prescription. Julie was an excellent help.

I went to this location for an eye exam and to purchase new frames. The exam with Dr. Rabena was great. She was warm and friendly and took the time she needed to give me a thorough eye exam. I felt valued as her patient. The staff in the eyeglasses showroom were also very attentive and helpful. Overall, a great experience!

I needed some alterations to my frames and they helped me right away and they ended up perfect! The staff there is amazing! Atzin was especially brilliant!! Thank you guys!

Thank you Shane for your help finding the perfect pair of glasses! Appreciate your patience and assistance.

We originally had an appointment at the apple store (10am) and walked around the mall while the repairs took place. I've never heard of this company and was not in the market to buy a new pair glasses at that particular moment. Casey greeted us, answered all of our product and service questions with clarity and enthusiasm. We were so impressed with his customer service, the product, and price point that we came back that afternoon with my prescription and got a new pair of glasses. I get my new spec's in a few day 🤙🏽

So the store,personal were nice frames are laid out very nice and easy to try on. I cant give 5 stars as I have not received the glasses yet.

Staff is so friendly and welcoming! I love the environment and the store is so easy to navigate! Atzin and Casey were so helpful, definitely ask for them! Update - I went back to get my new glasses and I still can’t recommend this store enough! The staff is great, their products are amazing, and their prices are unbeatable. Make sure to ask for Atzin and Dr. Rabena when you stop in!

I had such a great experience with Dr. Leslie at Warby Parker in South Coast Plaza! She was incredibly professional, knowledgeable, and made the whole eye exam process smooth and enjoyable. You can really tell she cares about her patients — she took the time to explain everything clearly and made sure I felt comfortable every step of the way. On top of that, she has an amazing personality and brings great energy to the appointment. Couldn’t recommend her enough!

Not having a proper exam & purchasing glasses online for the past couple years, left me a little lost with updating my prescription but luckily Dr. Rabena and the Optical Manager Atzin made the experience very easy and comfortable! Throughout my visit, they were very welcoming, knowledgeable, and extremely professional! Assisted me with not only updating my prescription, but also helped me purchase a supply of contact lenses & even answered every question I had! Without hesitation I would recommend Warby Parker’s South Coast location to anyone who’s looking to take their optical needs to the next level! 10/10 stars!

Great experience all around. Expansive selection, and attentive service.

The staff was super helpful and friendly. I got to try on the frame I had been looking at on line - and it looked great on me (but everything does.) Very happy with the whole experience.

Super easy process and staff is helpful and friendly!