South Coast Plaza

May 2026 update: Does not seem like Gabby works here any longer which is a shame. The staff isn't as helpful on approaching and helping find glasses that will look cute on me. That used to be the Warby Parker unique touch of having cute women find glasses that they think you look good in.

WOW. i’ve never had WP glasses before but o came along with someone and they have a pair and their customer service is insane!! WP does deep cleans glasses for their own and repairs them if needed. Rachel and McKenna were really nice and amazing. dream team, because of this I have to start using WP

Really bad customer service today. Not sure what happened to this place😳

I’m on my fourth pair of Warby Parkers. I use them for sunglasses and for LED light blocking, and they get the job done! Vivian was extremely kind, courteous, and quickly helped get my glasses adjusted—I was in and out. I highly recommend!!

I had such a great experience at Warby Parker! My brother came in with his glasses completely broken (literally in three pieces), and we weren’t sure anything could be done. Floria and Vivian went above and beyond to help us! they were so kind, patient, and really took the time to figure out a solution . Their willingness to help made all the difference. Customer service like this is rare. Thank you, Floria and Vivian, for turning a stressful situation into such a positive experience!

This Warby-Parker store is awesome. Wonderful, fashionable frame selection, excellent lens features, and truly outstanding customer service. Casey is the staff member who usually assists me, and he always greets me by name. He remembers my eyewear preferences, and while he helps me we always enjoy engaging conversation. The Warby-Parker experience is top-notch at South Coast Plaza!

Customer service was phenomenal. Prices are very reasonable. The rep was very thorough during the process.

Atzin was absolutely amazing! She made my husband and I extremely comfortable throughout the process. Even giving her opinions when we were between a few different styles. She explained every step of the process and even helped us use insurance for our purchase. We were not the easiest clients since it felt like a big purchase for us. I mean it’s gonna sit on our faces everyday so we felt like we really had to love it and she made sure we did

Great service and quality frames. 👏 Affordable fees for both glasses and contacts. Plus, you can book your appointment online. Love it!!

Leo and Casey were so helpful helping me choose a new frame and figure out shipping despite the fact that my glasses needed to be shipped across the country! Highly recommend, 10/10, would go again.

Nice store and the staff was very helpful, friendly and personable

A company with trash policy hypocrisy to the widest extent. It is okay to buy a new gram and they will take your old lenses from your old frame put it on the new frame, but if you needed to replace the lenses they want you to turn in your frame for a whole month because they need to ship it out. It is your policy and this is what I think of your policy. I was doing business with them since 2021, and when they had issues with delayed orders due to factory maintenance back in September, bought just the frame planing to replace the lenses later, even if it will cost more but I want to keep doing business with them. Just to discover today that the company policy cares less of customers and their convince, this is all just to push you to buy a whole new set even if you didn't need to. Keep your apology for yourself. I don't need it. It's not your reply. It does not solve the issue.

Best glasses i own about 5 pairs already!!!

Great price great service

Great help, quality and pricing at a Warby Parker in South Coast Plaza!

This was my first time buying glasses from Warby Parker and was very excited about getting my new frames. I ordered 3 pairs as I needed to use money in my HCSA account before year end. Not only was one of the pairs completely off (wrong frames and prescription), but when I went to the store to exchange them for the pair I ordered, the man helping me had a horrible attitude. The lady that was also helping who just joined the team a month ago was way more emphatic and willing to help. I asked if there was a way to accommodate for the inconvenience by possibly throwing in a glasses cleaner spray and the man completely turned me down and just walked away. I asked the lady, and the glasses cleaner is only $20, but that’s not the point. The point is this is my first time ordering from Warby Parker, and not only did i get the wrong glasses, I now have to wait an extra 1-2 weeks for my glasses, dealt with poor customer service, and can’t even throw in a glasses cleaner for the inconvenience of having to drive into the store and waste more time and gas just to deal with attitude. You’d think you’d get better customer service for someone who spent ~$700 with this company. Unfortunately, I don’t think I’ll be buying another pair of glasses from Warby Parker or recommend them to friends and family moving forward.

The gentlemen in the store were incredibly nice and helpful.

I had a challenge with my eyeglasses and the woman who helped me here was so kind and patient. She brainstormed the problem and actually found a solution. She didn't make me feel rushed and spent all the time needed to help me. It was a great experience.

Great customer service! They quickly helped me find the exact glasses I was looking for. I almost didn't return this year because the previous year the store was dark and gloomy and it was difficult picking out glasses in the semi dark store and my choices were so limited. Last year, I left with a pair of glasses I wasn't happy with. Now the store is bright and they have many styles to choose from and they also have additional styles on their tablets they can show you. This year I left extremely satisfied and can highly recommend them.

I highly recommend using Warby Parker for your eyeglass needs. They have a great selection of frames and the whole process is so easy and seamless. The staff and doctor are all great and super helpful. I am a non-insurance customer and found their prices to be fair and competitive. This store is in my favorite mall, so that's also a bonus.