The Point

Outstanding service, five stars!

Not only was the lady that helped me find the perfect frames friendly; the entire staff was extremely helpful, and had great vibes overall at the El Segundo location. I will definitely Be returning, and will recommend. Thank you again for your services and making this an easy process.

Visited the store twice and both times customer service was on point. Very attentive and answered all questions easily.

The arm of my glasses had come off and of course I lost it somewhere, so I came into the el segundo store to see if maybe I could find a set of frames to put my lenses in. Such a ridiculous problem I know. Amanda went above and beyond searching everywhere, trying different things and helped me out of this silly mess. Amanda and Nikki, you are truly my heroes today, I can’t thank you enough. The customer service was just magnificent. You girls are so nice, I really just can’t thank you enough. Being able to see properly is something I don’t take for granted, thanks ladies!!!!!

Amanda was very helpful in helping me choose the right frames. I read the reviews on how Amanda was. She definitely rock.

Appreciated the friendly customer service from associates and purchase process.

Amanda was great! Very informative, customer service orientated and was helping multiple customers without skipping a beat. Great experience!

Wow! What a wonderful experience I had shopping at the Warby Parker at the Point! I was super fortunate to have Amanda guide me throughout the store and truly be so thoughtful and caring to help me purchase two pair of frames that not only look great on me but fit my style. I admittedly have the tendency of being a bit indecisive, but no fear, Amanda showed such amazing patience, and care with me. She even brought more frames to me After getting an idea of what I liked and what color frames look best for my skin tone. She treated me as a close friend and not just a random customer walking into the store. That kind of genuine and thoughtful customer service is almost absolute these days. Warby Parker will now be my go to spot for all of my opticals in the future and I hope that Amanda Will still be there to walk me through the experience. Amanda, YOU ROCK!

great efficient time

Staff was great

This was my first time ordering prescription glasses somewhere other than an optometrist's office. Warby Parker has a great selection of frames to choose from and at prices more reasonable than the optometrist's. Once I made my selection, they handled my order in a matter of minutes.

I was able to look at a good selection of eyeglasses and the customer service was great.

I wanted to share a great experience I had with the team at this store. Nikki, Daniel and Gillian were so incredibly warm and welcoming and immediately took care of my issue with my prescription. I had very poor customer service support from another Warby Parker location and explained how I had been treated but more importantly the difficulty I was experiencing with my glasses. They immediately took responsibility even though it was not there's to take and gave me excellent service, solved my prescription problem and expeditated my order delivery without an additional charge. I appreciate their efforts and will be a repeated customer to this store.

The assistant at the store in el segundo was very helpful in helping me find a style that fit my face. She was very patient with me as well

Very friendly and welcoming. Assisted in choosing frame. Invited back by the personnel

Love all the different styles to review and successfully purchased glasses I truly like, for a much better price.

Friendly staff, efficient! Unbelievable pricing! What’s not to love!

I wish I could share the same great review that most of you left. I went to a different Warby location to have an eye exam done and had good experience there. A few week later I visited this Warby store at The Point. I went in to choose a frame and to hopefully place an order at the store. I entered the store and I was greeted with a hello. There were 4 people working and one customer there at the time, that customer wrapped up and left maybe 30 seconds after I got there. So there were 4 employees in the store 3 of them standing together talking to each other. I continued to browse. No one came up to me and asked me if I needed assistance. I spent about 5 minutes browsing until I found what I wanted. Looked around at the employees and still nothing. Yes I know I could have simply asked for help. But I found it interesting that I was the only one in the store and no one bothered to ask me if I needed anything. So , I decided to leave. No one said anything to me as I exited the store they just continued to socialize. I went home and ordered the my glasses from the Warby website. I am a big fan of the company but I can't say I'm a fan of this location.

I was in the market for a pair of clear frames and Dylan was on point in finding the one that perfectly fit me. Thank you Dylan.

Alexis & Daniel were amazing! Popped into the store to try on a few options I found online and they were super helpful, answered my questions, and got me out of there with an order placed so fast!