The Point

I wanted to share a great experience I had with the team at this store. Nikki, Daniel and Gillian were so incredibly warm and welcoming and immediately took care of my issue with my prescription. I had very poor customer service support from another Warby Parker location and explained how I had been treated but more importantly the difficulty I was experiencing with my glasses. They immediately took responsibility even though it was not there's to take and gave me excellent service, solved my prescription problem and expeditated my order delivery without an additional charge. I appreciate their efforts and will be a repeated customer to this store.

The assistant at the store in el segundo was very helpful in helping me find a style that fit my face. She was very patient with me as well

Very friendly and welcoming. Assisted in choosing frame. Invited back by the personnel

Love all the different styles to review and successfully purchased glasses I truly like, for a much better price.

Friendly staff, efficient! Unbelievable pricing! What’s not to love!

I wish I could share the same great review that most of you left. I went to a different Warby location to have an eye exam done and had good experience there. A few week later I visited this Warby store at The Point. I went in to choose a frame and to hopefully place an order at the store. I entered the store and I was greeted with a hello. There were 4 people working and one customer there at the time, that customer wrapped up and left maybe 30 seconds after I got there. So there were 4 employees in the store 3 of them standing together talking to each other. I continued to browse. No one came up to me and asked me if I needed assistance. I spent about 5 minutes browsing until I found what I wanted. Looked around at the employees and still nothing. Yes I know I could have simply asked for help. But I found it interesting that I was the only one in the store and no one bothered to ask me if I needed anything. So , I decided to leave. No one said anything to me as I exited the store they just continued to socialize. I went home and ordered the my glasses from the Warby website. I am a big fan of the company but I can't say I'm a fan of this location.

I was in the market for a pair of clear frames and Dylan was on point in finding the one that perfectly fit me. Thank you Dylan.

Alexis & Daniel were amazing! Popped into the store to try on a few options I found online and they were super helpful, answered my questions, and got me out of there with an order placed so fast!

Perfect customer service by Dylan ! Would recommend to all !

I received excellent and fast service from Dylan when I visited the El Segundo Warby Parker store. She updated my email address in the system and helped me find the perfect frames.

I had been flying out of Newark, and going through clear. I had taken my glasses off quickly, knowing I had to get the photo taken, and accidentally pulled off to quickly, caught them but I bent them. I was not happy at all, knowing I was just going on my business trip, and did not have extra pair with me. I landed in LAX, went to the Warby in El Segundo, and they were able to spend quality time with my glasses, they fixed them back to being perfect. I was extremely happy with the service, and walked out of there thrilled and ready to go. I do have an extra pair, but they were at home, that of course my fault because I did not pack them.

Absolutely fantastic and easy going shopping experience. Kalle was so helpful in helping me pick my frames, especially as I have a horrible sense of fashion and am super picky. Will totally keep coming back here. Also got a great deal for black friday!!!

Freddy did an excellent job in helping me select my new pair of glasses. His knowledge of what I was looking for and his fashion sense assisted me in selecting MY perfect pair.

Super knowledgeable sales person, great price, and great customer service! Will be back for sure 👍

Great experience purchasing my first pair of prescription glasses today at Warby Parker. Staff was patient and knowledgeable, product line was awesome and the pricing was great.

Had an excellent experience at Warby Parker. I purchased two sets of single vision frames. The team worked with me for 30 minutes to try out different styles, frame colors, and gave me feedback on the look. They also offered suggestions of frames I wasn't considering that I ultimately went with. The purchase and prescription were extremely quick and low hassle, frames arrived in about a week. After receiving them I had some fit issues, but the optical techs quickly adjusted my frames and cleaned them. Great experience, highly recommend the team at The Point location.

Kalle was very helpful and patient. He really took the time to help me go through several pairs before deciding which one to get. He was very patient and understood my wants and needs.

Freddy is the best! I came in with a busted frame and we was able to swap them out for me in about 5 minutes. Service like this is the reason I will keep buying warby. Thanks Freddy!

Kalle was so helpful and nice! I really appreciate his service. I was able to pick out the perfect pair of new glasses!

Amazing!! Excellent service as always!