2nd & PCH

Great customer service!

Walked in, was approached with competent super helpful staff, was wowed by the service, walked out with three pairs of prescription glasses.

Nice clean atmosphere, they let you take your time in picking frames; frames were nice and modern ; reasonable prices; counter was friendly and efficient

I love the glasses quality and the variety of styles available. The service was excellent. I ordered my glasses in person and they arrived by mail in just under two weeks. No adjustments or corrections were needed, my vision was great immediately. My prescription was for computer glasses and they work and fit exactly as the salesperson promised. This was an amazing experience online, in-store, and with the stylish glasses product.

Will definitely be going back for more glasses. This place is very reasonable and the frames are very fashionable too

Was greeted and helped immediately w a smile, everyone was professional and helpful. Love this store for the selection and location as well.

I had a great experience at 2nd & PCH store. Tania was helping me with checkout and she is very nice and helpful. She is informative with different option of lenses and very patient and kind. The store has a lot of nice frames, for different type of face size and bridges. I now understand why this store has higher google scores than others. People here are just really nice!

Everyone there is very helpful & nice. Great selection. Had exactly what I was looking for.

Great service

Tanya was great, informative and patient.

Great team. On time and very professional. The doctor was very detailed and helpful.

Very happy with my visit. everyone at this store was very helpful and made my experience an enjoyable one. Getting my eyes checked was done quickly and after they had a selection of glasses I might like placed out. I was so happy, I got an extra pair. My only complaint about Warby Park, was they don't have a location closer to my house!

All around great customer service

The Warby Parker staff at this location has it ALL together! First of all, it's a gorgeous new store in the 2nd & PCH shopping center. Tommy, Deon, and the whole staff are awesome - their customer service is next level, and they treated me like a celebrity - very VIP! I had to replace my very old WP glasses, and they fitted me with a perfect pair: the Chase with Driftwood Fade - I LOVE them! I ordered them with the high index lenses for $125 out the door (I couldn't believe the low price!), but my prescription is very strong, so when I got them I decided I'd prefer the ULTRA high index lenses instead (which are a bit more expensive, so don't do it unless you have to - they're thinner - good for strong prescriptions). Tommy replaced them with NO QUESTIONS ASKED and had them delivered to my house for FREE within a few days! All of this outstanding service was provided amidst very meticulous COVID-19 precautions: you must wear a mask, hand sanitizer everywhere, after you try on a frame it gets set aside for cleaning before they put it out again, staff are all in gloves and masks - so great! I won't go anywhere else!

The two associates who helped me on March 10th were incredibly welcoming and patient. I was nervous because it was my first time purchasing glasses from Warby Parker, but they truly made my first experience a positive one. I was having a hard time choosing frames that suited my face, and they kindly guided me in selecting both prescription and sunglasses that felt just right. I regret not getting their names, but they were two young women wearing eyeglasses who assisted me around 5 PM that Tuesday. They were also very understanding and patient while I was trying on frames and simultaneously keeping up with my toddler. As a mother, I genuinely appreciated their kindness and professionalism.

Pricing is reasonable and service is timely.

I had a fantastic experience at Warby Parker! Excellent customer service. I had one of the most thorough eye exams I’ve ever had. And I’ve had a few!😄 The frames selection was great, they will even file the insurance claim for you, which is great because that can be a big pain in the butt. I will definitely go back.

The lady who helped us, I wish I remebered her name, was so helpful, competent and got us in and out quickly. We were there on 3/8 at 11am. Please make sure she know what a great job she did and she deserves a raise!

I came in today determined to finally get new glasses — no appointment, no plan, just pure motivation to stop putting it off. As soon as I walked in, I made eye contact with Tanya, and she made the entire process so smooth from that moment on. I showed her pictures of the glasses I wanted, and she quickly went to grab them for me without hesitation. I was doing my best to explain what I was looking for, and she immediately pulled out her notepad and pen, writing things down and visually showing me what she meant as she explained. That meant a lot to me. She found the exact pair I had in mind, but then casually pulled another pair that wasn’t even on my radar. And wow — I’m so glad she did. I usually stick to basic colors, but this pair was a muted green — subtle, not too bold, just enough to feel different. I fell in love with how it looked on me. It felt like the new style I didn’t know I needed. She even helped me secure a comprehensive exam appointment the same day with Dr. Tran. After roaming around the plaza for a bit, I came back right on time. Dr. Tran was incredibly sweet and accommodating. She never made me feel like I was overthinking my questions. Instead, she explained everything clearly and visually, which I truly appreciate as someone who processes things by picturing them in my head. She made it all feel easy — and honestly, made adulting feel a little less overwhelming. After the exam, I was introduced to Will, who helped me with the transaction. He explained the insurance and shipping process thoroughly and was patient when I had follow-up questions. Everything felt clear and straightforward. By the time I walked out of Warby Parker, I was smiling — proud of myself for coming in alone and finally accomplishing something I’d been putting off for so long. The entire team made the experience empowering, smooth, and even enjoyable. Thank you, Tanya (I hope I spelled your name correctly!), Dr. Tran, and Will for making this such a positive experience. I truly appreciate you all.

Great service, great selection of glasses and sunglasses