Pasadena

I had a great visit at your Pasadena location. Your staff was stellar top to bottom, your optometrist and assistant were fantastic. Exceeded my expectations. I've worn Warby glasses for more than a decade and this was by far my best experience.

The staff are helpful and knowledgeable. Personalized treatment. Most of all the products are awesome and reasonably priced.

I’ve been wanting to go to Warby Parker forever. Today was the day and I have no regrets. Excellent customer service from the moment I walked in and a great selection of glasses. Great prices too. Thank you Warby Parker!

In general, Warby Parker has some of the best customer service around! The first pair of WP glasses I purchased lasted nearly 7 years. I've been having some trouble getting the optical center aligned on my most recent purchase, which can be significant on a strong prescription, and I walked into this location and received excellent help. The optical technician, Emma, was not only patient and understanding of my issues about depth perception, strength, and blurriness, but then worked magic on my new Torrez frames to adjust them to feel perfect to my eyeballs. That the glasses are also stylish is a bonus. Thanks, Emma!

Easy to sort out what works

I had a great experience. I did not have to wait much to be helped. I was able to find frames for my glasses quickly.

This was a very good experience.They were very friendly. They helped me pick out the frames i want it and they gave me many options. I didn't feel rushed and it was a pleasant experience.

Great service from the moment I walked in and ended up with frames that I like in a short amount of time

Great Selection of glasses. Andres was awesome and very professional.

Support persons were gracious, well informed and provided me more help than I expected.

Great place to purchase a pair of glasses! Great customer service as well!

Warby Parky has the BEST selection of eyewear with the MOST HELPFUL retail assistants! It is the only place we purchase our glasses.

Great customer service. Emma was nice and helpful to needs.

Great experience with a good assortment of frames and lenses.

On January 31, 2026 I had my eye exam with Warby Parker (Pasadena location). Prior to the exam, the technician gathered basic information and then took digital retinal images (six total). Then I had my eye exam with the Warby Parker doctor. The retinal images were not reviewed or discussed during the exam and I forgot to ask about them. That’s not how it should be done. At all of previous eye exams, my optometrist always review the retinal images with me regarding my eye health. From the exam, the Warby Parker doctor said my vision hasn’t changed so my prescription will be the same. So they checked me out and I paid for the eye exam. I also placed my contacts order and paid for them too. A few days later the contacts arrived in the mail and that’s when I discovered the contacts don’t match my current prescription (expired January 2026). Instead, they match the prescription from a 2020/2021. The new contacts I received is based off of an old prescription from 2020/2021 and not my most recent expired prescription (January 2026). Warby Parker only has my contacts prescription from 2020/2021, which I had uploaded back then to order contacts from them. Since then the newer prescriptions that they have on record are for glasses. It appears that from this eye exam with Warby Parker, they simply created a new prescription based off of my 2020/2021 prescription. All the numbers (lens power, etc.) are identical of my old prescription. Warby gave me an old and wrong prescription and the retinal imaging was never even discussed. I’ve reached out to customer service and they are refusing to issue a refund even though they acknowledged the discrepancy in the prescription that was provided at the exam.

My favorite to buy glasses! I love all of my glasses I bought here, affordable price and best after service!!!!!

The employee almost sent me the wrong style glasses and then sent them to the wrong address despite checking with me in the store. Now my glasses are stuck in my old apartment building and my current glasses are completely broken. They are sending me new ones but they give themselves two more weeks to do so.

Great experience during my visit. The optometrist was super thorough and answered all of my questions. The person that helped me with selecting my frames was extremely helpful, patient and friendly. I’ll definitely go back!

Great experience. Knowledgeable optometrist, great staff, and helpful all around.

I was treated with the most professional and friendliest staff ever! Everyone greets you with a smile and they attend to your needs. The girl who helped me pick out my glasses was very attentive and listened to what I liked and didn’t like… I wish I could remember her name but she has like bob length blonde hair and she wore the Aviator style glasses