UTC

I love this location and the people who work here. They know what looks best on your face, very patient and high frequencies service every time and I’ve been here for 3 consecutive months. I love Kati, Issac and Andres. There is one more person but I can’t recall his name.

Kayla was fantastic! With Kayla I enjoyed one of my best customer service experiences ever. . I didn't feel at all like she was selling me something, yet I really want to do business with Warby Parker because of Kayla!

very positive experience, good frame selection, good service, reasonable pricing

Amazing experience!! Such helpful and kind staff did not feel pressured and felt like they were just there to help me make the best decision for my eyes!

I really wanted to give 5 stars but the experience was terrible. The staff were super friendly in the store and I ordered 2 pairs of glasses right away. 2 weeks later they emailed me saying that one of the frames cannot accommodate the lenses so I picked another frame. Later they told me the 2 features I selected cannot go together so I confirmed the feature I wanted and told them I want both pairs of glasses to have the same feature. Then I saw the order receipt and realized they didn’t add the same feature for both glasses. I asked them to confirm and they said they only added that feature for 1 pair of glasses and not the other, and the order has been processed so they can’t do anything. I have to wait until I receive the glasses to return and place a new order. What a horrible experience! I will never want to shop here again. I don’t understand how they couldn’t understand such a straightforward and simple request.

18 full days until they arrived when they quoted me for 14 days

My eyeglass frame cracked and I had no backup pair. The store personnel were wonderful. They found a frame that fit my lenses. They removed the lenses and put them in the new frame. It took 10 minutes. I recommend Warby Parker!

Great service and choices at a reasonable price.

Really enjoyed my experience! Everyone was so helpful and answered my questions throughly! Felt confident in my decision on my glasses and the staff was so friendly and made sure I got what I wanted!

Loved the help I received here! The employees really give honest feedback to find the right glasses for your face! I will def be coming here for another pair of glasses soon!

The team was great in assisting me in having my daughters glasses repaired.

Thank youuu! I got to get new glasses and try on some, I love Warby Parker <3 Edit: my 7-year-old daughter who accompanied me to the store took these photos and wrote the above review. However, I concur with her wording.

The Warby Parker store in UTC is a marvel of friendlyness, effientcy, and professionalism. Very pleasant to shop the many style frames and order. Bring your RX because they do not take the TX off your glasses. Two weeks delivery time but very reasonable prices.

I cannot imagine getting my glasses anywhere else now. I love the styles and variety here. Today I had Kayla and Adrien help me. They were knowledgeable, helpful, and so welcoming.

The ease of booking, friendliness of the team members and options and high quality of the products available are excellent. I was greeted upon entry to the UTC store, quickly began my eye exam with the friendly, knowledgeable optometrist and ended with a new perscription and two new pairs of glasses (sunglasses and glasses) with the help of the team member. Overall wonderful experience.

I’ve had mixed experiences with Warby Parker. My first pair of single-vision prescription glasses was excellent—great clarity, comfortable fit, and overall very good quality. I was happy enough with that experience that I came back again. Unfortunately, my experience with the progressive lenses was disappointing. The frame quality did not meet my expectations, especially considering the price (around $600). To make matters worse, the glasses arrived with a broken leg, which was surprising and not something I expected from a brand like Warby Parker. That said, I want to highlight the positives as well. My single-vision glasses have continued to perform very well, and because of that, I purchased another pair yesterday using the same frame. Also, the store associate who helped me yesterday was extremely helpful, patient, and professional, which made the in-store experience very pleasant. Overall, Warby Parker does a great job with single-vision glasses and customer service, but my experience with progressive lenses and frame quality fell short of expectations for the price. I hope quality control improves, especially for higher-end prescriptions.

Had an eye exam here. Staff and doctor were super nice.

Just love this shop! Helpful, knowledgeable staff. One-stop shop. Everything from examination, to fittings, and they are good at it all.

Great experience at the store. Friendly service, order is completed so quickly with nice price

Lots of options at a great price and the staff is super helpful and nice.