UTC

Great service and choices at a reasonable price.

Really enjoyed my experience! Everyone was so helpful and answered my questions throughly! Felt confident in my decision on my glasses and the staff was so friendly and made sure I got what I wanted!

Loved the help I received here! The employees really give honest feedback to find the right glasses for your face! I will def be coming here for another pair of glasses soon!

The team was great in assisting me in having my daughters glasses repaired.

Thank youuu! I got to get new glasses and try on some, I love Warby Parker <3 Edit: my 7-year-old daughter who accompanied me to the store took these photos and wrote the above review. However, I concur with her wording.

The Warby Parker store in UTC is a marvel of friendlyness, effientcy, and professionalism. Very pleasant to shop the many style frames and order. Bring your RX because they do not take the TX off your glasses. Two weeks delivery time but very reasonable prices.

I cannot imagine getting my glasses anywhere else now. I love the styles and variety here. Today I had Kayla and Adrien help me. They were knowledgeable, helpful, and so welcoming.

The ease of booking, friendliness of the team members and options and high quality of the products available are excellent. I was greeted upon entry to the UTC store, quickly began my eye exam with the friendly, knowledgeable optometrist and ended with a new perscription and two new pairs of glasses (sunglasses and glasses) with the help of the team member. Overall wonderful experience.

I’ve had mixed experiences with Warby Parker. My first pair of single-vision prescription glasses was excellent—great clarity, comfortable fit, and overall very good quality. I was happy enough with that experience that I came back again. Unfortunately, my experience with the progressive lenses was disappointing. The frame quality did not meet my expectations, especially considering the price (around $600). To make matters worse, the glasses arrived with a broken leg, which was surprising and not something I expected from a brand like Warby Parker. That said, I want to highlight the positives as well. My single-vision glasses have continued to perform very well, and because of that, I purchased another pair yesterday using the same frame. Also, the store associate who helped me yesterday was extremely helpful, patient, and professional, which made the in-store experience very pleasant. Overall, Warby Parker does a great job with single-vision glasses and customer service, but my experience with progressive lenses and frame quality fell short of expectations for the price. I hope quality control improves, especially for higher-end prescriptions.

Had an eye exam here. Staff and doctor were super nice.

Just love this shop! Helpful, knowledgeable staff. One-stop shop. Everything from examination, to fittings, and they are good at it all.

Great experience at the store. Friendly service, order is completed so quickly with nice price

Lots of options at a great price and the staff is super helpful and nice.

Isaac was amazing! And made an experience that I usually dread, a pleasant one. He never made me feel rushed and suggested a frame that I never would have normally picked. But his expertise found me a new look that I absolutely love. I appreciate his patience and attention. He is an absolute asset to your store.

Seamless process Alexis in the store was very helpful and knowledge about the products

I went to Warby Parker after "losing" my sunglasses at my daughter's wedding. As with my previous WP experience, the employees were friendly and helpful and I ordered a new pair. Naturally, the next day, my original sunglasses were found! I was nervous about being hassled when canceling the order, but they couldn't have been more accommodating. Thanks for the great customer service; both in-store (Westfield UTC) and the customer service representative I spoke with who cancelled the order.

The customer service was top notch. Offered advise on choosing the right frame and color for me and my daughter. They made the experience fun and enjoyable! Can’t wait to get my Carlton frames in apricot!

Great price, excellent service

Both associates working this evening were wonderful in diagnosing and resolving my problem. Isaac especially helped figure out what was wrong with my glasses and went to great lengths to make sure my replacement pair would be a good fit. Can’t thank both of them enough for helping me out!

Daniel was super patient and helpful! Highly recommend this location