Fashion Valley

Amazing customer service

Courteous, thorough, and knowledgeable, the people who helped me were also prompt and cheerful. I wear progressives, got sunglasses I love and am extremely pleased with the orice and warranty. Plus! They took my insurance!

Worst customer service I’ve ever had. They acted as if I was invisible like I was there to hang out and watch other people who got there after me be helped

Warby Parker makes the optometrist experience so easy with the doctors, frame choose and prices that I just can’t go anywhere else and I get so many compliments on my frames!

I had a great experience shopping for my glasses here. I did need an eye exam and it was quick easy and thorough. There is a huge selection of frames to choose from and they accept a lot of insurances. Recommend 👍

Excellent staff, knowledgeable, friendly and helpful. Fair prices.

Great customer service! They were so helpful! I’m so happy with my purchase.

Very positive experience at Warby Parker. Staff were prompt, helpful and thorough and highly recommend future eye exams and/or eyewear purchases.

Walked in last Friday to get my WP glasses adjusted, I was with a friend and we saw at least five different associates wandering around the store, as we walked in not one of them said anything to us. We headed up to the front counter, on the other side was two associates, one was looking at a screen and the other tweaking a pair of glasses with a small tool, neither one of them looked up to greet us. We continued to stand there, with associates all around us, and yet not one said 'Hello!', so we left after about five minutes and felt disappointed at being ignored during the whole experience. Every other store in the mall was amazingly friendly when we walked in, so it was a shock to be invisible in this one.

I don't go to Fashion Valley too often but when I do I like to go in to this store. I've owned 2 pairs of glasses from here and I like it because the price is low and the styles are nice. However, it is noteworthy that I am never greeted nor helped. It wouldn't cause me to write a review over it, but I notice it because I might be browsing and the associate approaches each person in that section, except me. I am not sure why this is but it is always the same. It makes the in store experience uncomfortable. I don't know if warby parker is only interested in a certain kind of customer. But I've never been approached nor greeted at this location.

Customer service in the Fashion Valley Warbly Parker has been fabulous JAIR, has helped me to pick out my frames giving me good suggestions I feel he goes above and beyond Customer service… He’s very present, super knowledgeable, gave me some great ideas . A kind personality, calming a real asset to the store

Warby Parker Fashion Valley. Always a great experience. Everyone is kind and knowledgeable. Quentin helped me today. I think he found his calling. Very professional at what he does. And willing to engage with the client. I will go back.

Great experience! Easy online scheduling for an optometry appointment to update my prescription. The doctor was super fast and personable. The equipment is top tier which made for a much more comfortable exam (no air puffs to my eyeballs!). The staff afterwards were super friendly and helpful. They helped with submitting a claim after checkout to my insurance which was one less step for me. And of course they gave me space to shop for my new frames and offered helpful feedback and recommendations. I highly recommend this location for all your eye health needs!

Great service. Wonderful selection!!

Great experience! The staff was very helpful, and the whole process was easy and smooth.

Incredibly simple and smooth process. One of the employees helped me find all the frames in my size. As soon as I picked out my frames she verified my prescription, ordered my glasses and was able to file my insurance claim reimbursements for me right in the store. She was also able to use my FSA funds. I was in and out of the store in 10 minutes. Only thing I would like to see is a quicker turnaround on delivery. I understand prescription lenses take time, but 14 days is a bit of a big pill to swallow when other glasses stores locally can do same day turnaround.

Affable, knowledgeable and helpful team members! Always great to have a cute brick and mortar environment for trying on various styles that suit your unique persona. Good price point for style offered—quiet elegance. I've read great reviews regarding accuracy in prescriptions. Wish there were more high-style or avant-garde frame designs offered, just to spice things up a bit, yet happy with the understated elegance.

Really nice service, really nice people there. True they are not the best quality in the world but for 95$ it’s worth every penny

Excellent service, timely, efficient. Happy with my purchase

Shout out to Optician, Jair. He was patient and did what is needed to adjust my glasses to a perfect fit! Really great service and skill🤗