Santana Row

Not a great experience. We brought our kids here to order prescription glasses, and my wife and I clearly requested receipts showing our children’s names for proper insurance filing. Instead, the receipts listed my name, making them unusable for claim purposes. To make matters worse, the phone number listed for the store goes unanswered, and the 1-888 customer service line has unreasonably long wait times. I’ve now had to email Warby Parker’s corporate support and am still waiting for a response. For a company that specializes in prescription eyewear, failing to provide basic documentation in 2025 is simply unacceptable. Unless this issue is corrected, I have no reason to return—other than to return the glasses.

Had a wonderful experience shopping for glasses! Dominic and team were very helpful and offered just enough assistance while also giving enough "space" to browse and try on everything i wanted! Perfect customer service! thank you!

The service is exceptional! Domenic paid attention to the details not just rushed through for a quick job in adjusting a couple of my old glasses. He also helped me selecting a new pair, and gave his suggestions tactfully. I appreciate his willingness to share his thoughts. Domenic is very courteous, patient and professional!

Manager, an older lady, is rude and obnoxious. When an assistant suggested I approach the manager to get a measurement of my head width to understand what size (width) frames I will need, I approached the manger. When asked whether I could be measured, her snooty reply "yes, it is theoretically possible." When pressed further, she roughly says "but we don't normally like to." Earlier, when I entered the store, asking for wider frames, she walked away saying, "take a look around.". I wish I had taken her name down

Stop by to buy sunglasses and I found exactly what I wanted. I was well served by Dom. Thank you

I had a pleasant experience at Warby Parkey. The salesperson greeted me as I entered the store and asked a couple of questions and directed me to the displays where I could find the right frames. She then walked away and I took my time checking out the frames. Finally I found one and the salesperson made eye contact and walked me to a table and went through the process to help me select the lenses and the options I had. A short streamlined process and a very pleasant experience and the price of my glasses was more than reasonable.

The customer service is a 10/10. When I walked in I was greeted then asked if there was something specific I needed. Given I have a low nose bridge I was looking for glasses with the nose pads. The employee, Domenic showed me what I was looking for but also asked questions about what I liked to help suggest frames. He also let me know some frames make glasses specifically for a low nose bridge, which I didn't know. After finding the frames I liked, the ordering process was quick and easy. If you’re looking for decent priced, but stylish frames I would recommend Warby Parker.

This is probably the best Warby Parker location in the Bay Area. I had an incredible experience at the Warby Parker store in Santana Row, and a huge part of that was thanks to their amazing store manager, Domenic Casil. Domenic was not only knowledgeable and professional, but also genuinely warm, helpful, and attentive throughout the entire process. The store was clean, well-organized, and had a great selection. 10/10 would recommend!

I purchased a new set of frames from the store across the street from the Santana Row store about a week ago. Very pleased with the look and feel of my new frames, but I noticed the frames would make a lot of noise when I cleaned them. The frames were rubbing on the lenses, somehow. So, I decided to bring them into the Santana Row location to get them fixed. Mimi and team were super helpful and told me they could fix it in-store and it would only be 15 minutes (It took way less than that, by the way) for the repair at no cost. They had me out and on my way in no time. Excellent customer service from the team at this location!

What a disappointment, Warby Parker! After 11 days of frustration, I finally received an email saying the frame I ordered is out of stock. How do you not keep track of your inventory? Stop wasting your customers’ time!

Mimi was really helpful and kind, will definitely come back.

Mimi was so helpful and accommodating my husband and I called with questions about some frames and she encouraged us to come into the store and try some on. And we were not disappointed she was so wonderful in person and knowledgeable. We ended up both buys a pair!

Fantastic service, helpful, friendly and guided me in choosing the right frames for my facial structure. Also super affordable glasses. Highly recommend

The store carries many different branch and the price is reasonable.

I visited today, and the staff were very kind and helpful as always. I checked in for a cleaning and adjustment of two of my glasses, both rose gold Ava frames. Mimi was very helpful and cleaned, adjusted and changed the nose pads on both glasses, and gave good advice on how to care for them. At no cost. I've been visiting this store since 2018, and it's always been a great experience. The staff are awesome and I love my Ava glasses. Highly recommend.

I love shopping here. The selection is fantastic as well as the price point. The customer service is wonderful. They are friendly without being pushy. You can really browse without being bothered to buy and when you have questions or are ready to purchase, they are kind and helpful as they move you through the process. I love my glasses and will most definitely shop here again.

Staff were attentive prices were fair lead time on development of my classes for the short, pleasant atmosphere friendly people

Blake was knowledgable, quick to understand my needs and style, didn't try to sell me anything, and help make anti-fatigue adjustments that I believe I would not have been able to shopping online. I walked out placing an order, very efficient!

I went through the home try-on program and pick 2 frames out of 5 candidates. I then went to the store with my doctor's prescriptions for 2 pairs of glasses. In store, they only have one pair of frame that I wanted. The other pair they'll have to order for me. So, for this pair I used a different color frame for all the measurements. No problem there. I received both pairs of glasses just exactly as expected. I really like the home try-on program. It gave me a much relaxed pace to pick a frame out of hundreds in the online store. When I was in the Santana store, I was greeted by an older sales lady. She is not very keen on technology but very friendly and helpful. Other staff members in the store were very quick to help her with the technical issues. Overall, I was very happy to placed my orders through the lady. The end result is exactly as expected down by the book. I still have some questions that I need to go back to the store and ask. But that may be just because I'm a new progressive lenses user. BTW, WarbyParker don't do bifocals.

Service and attitude was excellent