Montgomery Village

Walked into store to see if I could replace my WP sunglasses I lost. Sales associate was amazing, found the exact pair I lost, recommended I upgrade with polarized lenses - it all took less than 15 minutes and I was out of the store! The glasses will be sent to me in a week

Helpful staff, clean shop, lots of choices

Friendly atmosphere, lots of frames to choose from! Kind, helpful staff

The staff is very friendly and helpful! My eye exam was easy and thorough! Dr Vang was very sweet and so personable! They have a beautiful showroom and it’s clean! I would definitely recommend Warby Parker to my friends and family!

Brought my 91 year old Mother for an exam and replacement of misplaced glasses. She ended up buying four pairs.The optometrist and store staff were efficient and accommodating. Enjoyed the ease of purchase.

Professional expertise

I’m addicted to Warby Parker, their frames and their services. What a great addiction!

I found progressive eyewear that I liked at a reasonable price and was expertly assisted with my selection by a Warby Parker team member.

Helpful staff, cared about me, prompt, nice seletion.

Convenient location, staff is very kind and helpful, the selection of eyeglasses is incredible!

Very excited to wear my new beautiful sunglasses! Customer service was exceptional.

Unable to talk to person at the store. They use only out sourced people and had to call three times to be connected to US based rep. Needed to place an order to replace my glasses. They insisted that I pay online ommediately or order won't be placed. When I first ordered glasses last year.at Store I didn't have to pay until I picked them up. Sounds like another out source Scam today So different from last year when I called and spoke employee at the store not outsourced Have had ID theft several times and I don't do Financials online or over the phone anymore. Will go in person to order replacement glasses then never again will I do business with them. Too bad because I had a wonderful experience last year and thought they would be go to place for ordering glasses. Out sourced employee just happened to be my 1st ID theft. A night mare! Imo American businesses should not be out sourcing! Too much risk to the customer's identity.

This was my second visit for an eye exam at this Warby Parker site. At this visit the staff was professional, courteous, and efficient. The remote eye exam works just fine for me, and love being able to get great prices on my prescription glasses and contacts.

I was greeted warmly when I arrived and escorted to the exam room. The tech was very thorough and friendly. The same with the doctor. I felt that I had an excellent exam. When I was finished the staff helped me pick out frames. I ended up with a pair that Kay recommended.

I'm one who wants to try frames on in person so I had heard good things about Warby Parker. I found the one closest to me, which was this store. I brought my husband with me and tried on loads of frames and found some I liked. The staff there were all incredibly friendly and helpful and offered advice and opinions in all the right ways. I felt very well taken care of and the experience was so easy and fast. They have frames for every budget and I found them to be reasonable. I've placed an order for both computer needs and driving/distance needs. A+ from me so far!

The optician was kind and helpful, the store well equipped, and the service excellent. I stopped in to have some adjustments made to two pairs of sunglasses I’d purchased online, and the staff took care of me quickly. My only area for improvement: when the technician adjusted the fit, the clamps used during the heat treatment process left a few visible marks on the frames. Not a major issue, but a bit disappointing. Otherwise, the overall service and experience were great—thank you!

If I could give zero stars, I would. I moved here recently, and had both my nosepieces fall off my rimless glasses. I called to see if I could new ones put on. The woman said if I didn't get my glasses there, they would not help me. I said I would be happy to pay for them; and that they were referred to me. She said they would not sell them to me either. I asked her if she knew of another store for glasses, and she said she couldn't help me. Totally not helpful, nor friendly.

Absolutely wonderful experience for my first visit. Staff was so nice and inviting. They gave me the space to walk around and try glasses on without hovering but was very helpful when I did have questions. This will be the place I will be going for any future purchases.

I love this Warby Parker! I've been to the one in S.F. and the one in Corte Madera and this one in Montgomery Village is by far the nicest and best. Everyone is ALWAYS so cheery and nice and professional! I told them it felt as lovely as walking into a See's Candy place. The loved that! You're just happy when you walk inside with how clean and bright everything is and always nice music. I can't say enough. This time they helped me with a pair of prescription sunglasses that weren’t quite right when I received them and they fixed the problem with absolute ease!

Dr. Vang was excellent and it was convenient to purchase my glasses at the same location.