The custom mural in our Thousand Oaks store features a precise arrangement of colorful, abstract glasses shapes—a nod to all the neatly organized eyewear surrounding it.
Meet the top-notch optometrists at The Promenade at Westlake
Our affiliated eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Saima Naseem
Introduction
Dr. Saima Naseem graduated from the UC Berkeley School of Optometry in 2022. She is proud to be a member of the American Optometric Association. In her downtime, Dr. Naseem enjoys trying out new recipes and finding new coffee shops and restaurants.
Dr. Saima Naseem graduated from the UC Berkeley School of Optometry in 2022. She is proud to be a member of the American Optometric Association. In her downtime, Dr. Naseem enjoys trying out new recipes and finding new coffee shops and restaurants.
Professional Affiliations
American Optometric Association
Education
UC Berkeley School of Optometry
Comprehensive exams starting at $95
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Thousand Oaks, CA
4.8 out of 5(190 reviews)
Catherine D
August 05, 2026
5 out of 5
Jakob and Debbie were super helpful in adjusting a bunch of frames I brought in. Great service!
Response from Warby Parker
August 05, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Jason
July 31, 2026
1 out of 5
Shady billing practices here and the behavior of the front desk / sales people makes it obvious
Booked an eye exam for $85 and walked in
Sales guy says “oh.. it’s your first time we charge $124 if you’re paying out of pocket”
Huh. Never heard of a place charging more for cash but okay
Found out after they added on some useless $39 scan without even asking me. Guy made it sound like it was just the normal cost of the exam he never mentioned he was adding on extra services
Then at the end I requested a receipt. He did not provide a physical copy and told me I would get one in my email but their internet was very slow so it would take time. Three days later still no receipt had to message their online customer service just to get a breakdown of what they charged me for
Eye exam was nothing special it was super rushed probably 15 mins max
I recommend just going elsewhere but if you go here check all charges thoroughly
Response from Warby Parker
August 03, 2026
We are very sorry you did not have a great experience, Jason. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Steven G
July 24, 2026
5 out of 5
My glasses were having some clicking issues at the joint. The kind staff at this location took care of me by getting me new frames and meticulously adjusting my new glasses to my preferences. A+ customer service, super friendly, took care of me. Would recommend this brand and this location to all my friends and family. Julian, Debbie, and especially Jacob all rock!
Response from Warby Parker
July 24, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Jack K
April 15, 2025
5 out of 5
My recent visit a few days ago, MEGAN, was incredible helpful and patient! She offered great customer service and every option possible. I love this Warby Parker store!!!
Today was the 2nd time I have been assisted by Jakob in Westlake Village. He provides the most exceptional customer service anywhere. He literally offers everything possible to make my visit / search for glasses an extreme pleasure! He should definitely be managing a store!
Response from Warby Parker
July 29, 2026
Thank you so much for sharing this review, Jack! We are so glad you had a great experience.
Karen C
July 24, 2026
5 out of 5
Fantastic experience at Tge Westlake Promenade store today! Emon helped me choose my glasses..she was wonderful- great selection and large fresh inventory compared to other eyewear stores. Prices are very good! I’m excited to see how many glasses come out as I added tints to each pair!
Response from Warby Parker
July 24, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
John T
July 17, 2026
5 out of 5
Very good and professional service!
Response from Warby Parker
July 17, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Mary B
July 05, 2026
5 out of 5
Jakob LDO the optical manager was so amazing and gave me great customer service. He listened to my situation, was very knowledgeable and was able to help me get the right prescription for my glasses. I would absolutely recommend my friends and family going to see him and warby parker for their great customer service.
Response from Warby Parker
July 05, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Jonathan S
July 05, 2026
5 out of 5
Great price, great selection, fast and hassle free in-store experience. I wish I knew about Warby Parker years ago. This will be the only place I get glasses going forward.
Response from Warby Parker
July 05, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Brittany M
June 25, 2026
5 out of 5
Very friendly staff and knowledgeable Dr. clean store and calm atmosphere
Response from Warby Parker
June 25, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
WILLIAM O
June 25, 2026
5 out of 5
The store was well maintained and the staff was very helpful. My selection was great and I was able to select my frames quickly.
Response from Warby Parker
June 25, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Patricia F
June 13, 2026
1 out of 5
I don’t usually leave reviews but our experience here was bad enough that I felt like I had to. We walked in genuinely excited to look at frames and the store was nearly empty with only one other customer. There were two employees (one with short black hair) and neither one said a word to us. One glanced up and looked away and the other just went back to being on her phone. We stood there feeling completely invisible and unwelcome so we turned around and left. For a store that’s supposed to have great customer service this was really disappointing and we won’t be going back.
Response from Warby Parker
June 22, 2026
We are incredibly sorry to hear about your experience, Patricia. This is not the level of service we aim to provide, and we will absolutely pass your feedback along to our team. If you would like to discuss your experience further, please reach out to us at reviews@warbyparker.com
Ashley S
June 20, 2026
5 out of 5
The most pleasant shopping experience I’ve had in a long time! The store is clean and organized, staff is friendly and knowledgeable, not to mention a huge selection of stylish glasses delivered free straight to your door. They also sell contacts and take insurance. I’m a Warby Parker shopper for life!
Response from Warby Parker
June 20, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Andres M
June 12, 2026
1 out of 5
They charged me but never sent me my contacts.
Response from Warby Parker
June 17, 2026
We are so sorry to hear about your experience, Andres. This is absolutely not the experience we aim to provide, and we would love to follow up and help make things right from here. Please reach out to us at reviews@warbyparker.com so we can connect further!
Andres F
May 30, 2026
5 out of 5
Love this brand and place
Response from Warby Parker
May 30, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Liisa L
May 21, 2026
5 out of 5
This entire team is the best. Best doctor, best sales as well as repair team. So nice, kind, knew their stock and helped me with repairs as well as adjusting a pair from a different store. I'll always recommend this location and these folks. Thanks Jacob, and everyone there.
Response from Warby Parker
May 21, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Toni N
May 20, 2026
5 out of 5
I went in without an appointment, to pick out some new eyeglasses, and the whole experience only took about 15mins! Granted, I had a style already in mind, but the swiftness of the staff was amazing. They even submitted my out of network insurance for claim for me, and let me know how much of a reimbursement I would be receiving from my insurance.
The store was clean. The staff was friendly and helpful. They even fixed a pair of glasses I sat on last year!
Response from Warby Parker
May 20, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
John N
May 17, 2026
5 out of 5
Very helpful sales associates took the time to explain insurance benefits and options to maximize benefits.
Response from Warby Parker
May 17, 2026
Thank you so much for sharing this review! We hope to see you again soon.
E F
May 15, 2026
5 out of 5
Jakob at the Westlake location was absolutely the best! Super knowledgeable, sweet and patient. He went out of the way to help me and make sure I picked the perfect pair of glasses. 10/10 highly suggest this location and Jakob!
Response from Warby Parker
May 15, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Blue R
May 08, 2026
5 out of 5
Great customer service, nice affordable frames, good price
Response from Warby Parker
May 08, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Shannon W
May 01, 2026
5 out of 5
Nice store, good selection, helpful employees, and simple check-out process.
Response from Warby Parker
May 01, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Mar S
April 27, 2026
5 out of 5
Excellent service, prices and quality.100% recommended. Thanks 🙏
Response from Warby Parker
April 27, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Miranda A
April 26, 2026
5 out of 5
Great customer service!
Response from Warby Parker
April 26, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Charles B
April 24, 2026
5 out of 5
Warby Parker is the best. They are like an "Apple Store for glasses". Just had an eye exam there which went really well, and I was able to save money on my contact lens renewal.
Response from Warby Parker
April 24, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Douglas P
April 10, 2026
5 out of 5
I had a very pleasant experience getting an eye exam and picking out new glasses at Warby Parker in Westlake. The staff is very professional and the lady that did my eye exam was very nice and explained everything to me and allowed me to ask any questions I had. I had an appointment and they took me right on time. The store has a large selection, the prices are reasonable and having owned Warby Parker glasses already for the past year I can vouch for their quality. I have found them to be very durable. My whole family uses Warby Parker and I highly recommend them. I am not affiliated in any way with Warby Parker, this store, or anyone working there. I am just a happy customer.
Response from Warby Parker
April 10, 2026
Thank you so much for sharing this review! We hope to see you again soon.
TRacy N
April 06, 2026
5 out of 5
Large selection of eyeglass frames at reasonable prices. Easy and quick process to select frames, add prescription, measure sizing and check out. Everything suited what I needed in every way.
Response from Warby Parker
April 08, 2026
Thank you so much for sharing this review, Tracy! We are so glad you had a great experience.