Walnut Creek

I had a really great experience at this Warby Parker location. At first I was a little hesitant to visit, but I quickly felt welcomed and comfortable as soon as I walked in. I thought the experience would be complicated and too fancy for me but it was actually very straightforward and simple, and I was happy that my eye exam was less expensive than what I am used to with my previous eye doctors. Dr. Khela was super nice, knowledgeable, and made me feel very comfortable during my eye exam. She even helped me price compare contacts since a few options were available to me. When I went downstairs to pick eye glasses, Larry assisted me. Larry was AWESOME. I went in thinking I would pick a standard “boring” pair of black frame glasses, but Larry gave me the confidence to try different color frames and encouraged me to try out styles that I thought I wouldn’t typically go for. I ended up purchasing TWO pairs of prescription eyeglasses because I couldn’t choose between two very nice styles…and neither were basic! Thank you Larry for being so patient with me while I tried on the whole store and made the difficult decision! I also walked out with a pair of sunglasses, which are very sophisticated and great quality. I can’t wait for my prescription eyeglasses to arrive in the mail and I will definitely visit this location again when I need another eye exam, or just to pick out some new, cool frames.

First time walking into Warby Parker this Saturday, July 20, 2024. I was there for polarized sunglasses and my husband was there to get some glasses he had ordered and received corrected. My sales representative was Larry. He was very attentive, knowledgeable about the products and gave his honest opinion on which frames he thought were the better fit for my face. Excellent service. I would go back again.

Excellent. I had a problem last year with my vision insurance, this store said they didn’t take it- but going back this year they had new staff and checked through their insurances right away (they did take it). Everyone (all new faces) was lovely and helpful. Will be headed back yearly!

In-N-Out, good customer service and affordable

Great experience shopping for eyeglasses! Entered the store for the first time today, intending to buy a pair, but not certain to do it today. The staff was so friendly and knowledgeable, and the product selection was great, that I just couldn’t pass. Prices are also a lot more reasonable than the competition, which is really surprising, giving the quality and service. Will be back for more!

Cute place. Clean, organized, had great styles. The staff were really friendly and helpful; made suggestions on some styles I wouldn’t have picked, but ended up being a style I purchased. The price point is great. Pricing includes lens except transitions.. It was a great experience and I will definitely go back. I purchased regular glasses and sunglasses. Check it out!!!

Great store! Had a fun conversation with two of the awesome employees (forgot to get their names), and found the perfect frames with their help. Much appreciated, considering I had already searched a few other places online.

Great service, and very knowledgeable. Thanks again.

Liam is amazing! My second experience here and I cannot say enough good things. Look forward to my glasses arrival.

I had a great experience today! Cost is more reasonable than my current eye doctor. Store was clean, well-organized and proivded many options for frames and sunglasses. Liam was knowledgable, patient, thorough, and efficient! I will continue to go to Warby Parker!

Store leader Larry was great from the moment I walked in! Welcoming, fun and knowledgeable this store is awesome

I had a very poor experience ordering sunglasses through this store. I ordered the glasses, and they completed the measurements in the store. When I received my glasses, the right lens was loose in the frame as it had been cut too small. Additionally, my prescription was not in the center of the right lens, so I could only see out of it when I lifted up the frames too high. I went to another store to return the glasses, and the associate there informed me that the previous associate at this store failed to enter the measurements that were taken to center my prescription! I am disappointed by this error, and disappointed that the material used to make these glasses will be ultimately wasted. I caution customers against ordering from Warby Parker.

Warby Parker is very reasonable and the staff are very pleasant and personable.

My experience at Warby Parker in Walnut Creek was outstanding, all thanks to Jenelle! She expertly helped me find the perfect pair of sunglasses with her warm, personalized service. Jenelle's knowledge and attention to detail made the process effortless and enjoyable. She also helped with fitting my glasses and making sure they fit perfectly! I couldn't be happier with my purchase and highly recommend Jenelle and Warby Parker for their exceptional customer service and stylish eyewear options. Thank you, Jenelle, and thank you, Warby Parker!

Had a great experience at Walber Parker in Walnut Creek. I can't thank Jenelle enough for all the help and answering all my questions. I would definitely recommend this place to anyone. Thank you Janelle for all your help!

Excellent customer service easy breezy eye exam and left with 2 pairs of great glasses!

I had such a great experience! Larry had the best energy and helped me find frames outside of my comfort zone. Would recommend 10/10!!

My first time at Warby Parker and I seriously loved every pair of glasses I tried on! The associate who helped me was amazing and helped recommend glasses and was patient with my indecisiveness. I ended up getting a pair of sunglasses + regular glasses, which was totally worth it because of the discount when you buy 2. If you’re looking for quality glasses that look amazing on, you have to go here!

The Pros: - Location is clean, organized, and well-lit - Staff are cordial - Prices are quite reasonable The Cons: - Lack of customer education - Lack of proactive information exchange - Sparse selection of low bridge glasses - Optometrist's inconsistent schedule This was my first time purchasing prescription glasses, so I had no understanding for what I should be looking for in terms of fit. I was not asked by the staff about my prior knowledge, and I did not know what questions to ask. I ended up purchasing a pair, and when it arrived, the glasses kept sliding down my nose. Before I took them to be adjusted, I began researching about how glasses should fit, and discovered the option of low bridge. For reference, I am Asian, and many Asians use this style; however, this was not brought up during my visit. When I went for an adjustment the first time, they said the optometrist wouldn't be there until later. I called ahead before the next time I attempted to go, also finding out that you cannot contact the store directly; instead, you have someone who reaches out to the different locations for you. Once I was able to see the optometrist, not much more was offered in terms of information or service, even when I asked directly about low bridge. Since I did not have the right kind of style, the adjustments were not helpful. At this point, I decided to call Warby Parker's customer service. I discussed my experience, and the person I spoke to agreed that the low bridge glasses were the most likely option for me. They don't carry much in terms of selection, but I was fortunate to find a pair I liked. After I received them, I wanted to get them adjusted, and once more called ahead to check the optometrist's schedule. I was told that they would be there all day, and to come at any time. When I arrived, the staff told me that they left on their lunch break (which is well within their right, but simply not communicated about beforehand). At that point, I decided that this store was not the place for me and to return my order. One pair of glasses isn't worth this much hassle.

Jenelle & Alex were amazing! They were super knowledgable, friendly, and efficient. All the things that I consider to be of paramount importance in a customer service driven environment.