Orchard Town Center

Exceptional service. The clerk working with us helped me find frames that fit my face shape, gave advice about colored frames to my mom, and helped us work with our insurance. Overall excellent experience!

Great price!, Great service!

Excellent customer service, wonderful glasses, and overall a delightful experience as always!

Customer service was exceptional. I shopped at a retailer linked to my vision insurance and it would have cost me 2x what I paid. And they even submitted an insurance claim for me!

Super fast and easy. Both store associates were super friendly and helpful. I was in and out within 40 minutes. Even tho my insurance was out of network, they still submitted an OON claim to my insurance on my behalf! I will never go any where else!

Excellent experience, especially in comparison to some other eyeglasses shops over the years. Expert assistance on function, aesthetics, and best options was provided. I actually enjoyed the selection process. The selection of frames was very good but could be expanded a bit, and it would be great if they accepted AARP or other discounts - that's a general opinion on policies, not a location specific note.

Awesome customer service! Very knowledgable, zero pressure.

My experience at this store was great! One person patiently helped me pick out frames while another managed the order. I was in a bit of a hurry, and they calmly and efficiently gave me all the help I needed; I was in and out quickly. Thank you!

Visited Warby Parker store for the first time as needed a pair of reading glasses. The person that assisted me was very helpful. She was knowledgeable about what lenses would be best and actually filed the claim through my insurance for reimbursement. I was in and out in less than 1/2 hour. And the glasses are being shipped directly to my house.

Very attentive and knowledgeable staff

I had already had an eye exam elsewhere but came in because I liked the styles of the glasses I had seen online. I was greeted and they let me look around freely for glasses I wanted. During my search three different worker came to check in to see if I needed help. When I was done they shipped everything to my home.

I did not buy anything but people were very nice!

Staff was very helpful. My total was 200 w/o insurance for a pair of eyeglasses with bluelight filtering and high optic lenses. It helps to be able to try on all the pairs I was interested in online.

Highly recommend. Great service, great prices, and great selection.

Lillian was fantastic and very helpful. Highly recommend this store.

My husband and I came on here to buy a new pair of glasses. They no longer make the ones I used to buy, so I needed suggestions of what would be most similar. We didn’t get acknowledged when we walked in, we figured they were busy so we gave it some time and looked around ourselves. We were in there for 20 minutes with zero acknowledgment, we were trying to be patient but then another couple walked in and they were greeted immediately and asked what they needed help with. The UPS guy even got a greeting. We ended up driving to Boulder, that store was even busier however we were acknowledged right away and were in and out in 10 minutes.

Why ask how I identify??

After some issues with my usual optometrist, which involved her showing up late to the appointment (and not because she was working with other patients, which would be valid), and due to rising costs (450 dollars for ONE pair of glasses), I decided to check out this place at the behest of a family member, as I had some FSA funds to burn before December 31st. Here are my thoughts: Selection: 10/10 -- The selection of glasses frames is important to me. Most optometrists don't have a great selection. Warby Parker has tons of glasses frames, from modern wayfarer styles to retro cat eyes to 80's styles. Something for every face type or preference. Assistance: 10/10 -- Lots of friendly staff with a good eye for picking out frames and determining needs. Scheduling -- 10/10 Done right there in the store, on a tablet, emails sent over, minimal fuss. Everything is done at their store. I came in a week later for an eye exam and I was fitted for lenses. Optometrist on duty that day was friendly , professional, no-nonsense, which I liked. She nailed the lens script, and I got a copy immediately, which was nice, becuase my other place drags you through the mud to get it. Yes, I know you are entitled to a copy, but they don't make it easy there. At Warby, I think they email you AND it's in your web portal account, so you can just order more glasses whenever. Cost: 8/10 -- Two lenses fully kitted for me with exam was around $380. Not bad, I guess. Other shops charge a LOT more for ONE pair. I imagine without exam it would drop the price significantly. Still a great value. Am pleased. Shipping: Lenses are not cut in house, they are shipped to you via USPS. It took about a week to get them from time to cut to delivery. Not bad. Summary: One stop shop for basic glasses and contacts fitting. I don't know how well they could handle eye diseases, I imagine they would screen for them based on tests, but I don't have anything crazy going on with my eyes, nor did I seek them out for that. But if you just want like, three pairs of cheap glasses without going to a place like America's "Best" (blegh!), this is 100% the place to do it without any fuss and with good customer service.

The employees are always very friendly, engaging and happy to assist.

Prompt and efficient