Dupont Circle

I honestly cannot say enough good things about my experience at Warby Parker in Washington, DC. From the moment I walked through the door, every single associate made me feel welcome. Everyone was friendly, professional, and genuinely seemed to care about making sure I had a great experience. But the true standout was the optometrist. I came to Warby Parker after having an absolutely terrible eye exam elsewhere a few months earlier. Based on that prescription, I had spent nearly $2,000 on glasses and contact lenses that simply never worked. I was frustrated, discouraged, and honestly nervous about going through the process all over again. This doctor completely restored my confidence. He took an incredible amount of time with me, trying different prescriptions, different contact lens powers, and different options until we found what actually worked—not just on the eye chart, but for my real, everyday lifestyle. I have never had a doctor invest that much time and patience into making sure I was truly comfortable and could see well in the situations that mattered most to me. What impressed me even more happened after my appointment. Once I had worn the trial contacts and called back to say, “Yes, this is exactly what I want,” I asked if they could finalize my prescription. Instead of simply writing what was initially requested, the doctor personally reviewed all of his notes from my exam, caught a miscommunication, and called me himself. He said, “I don’t think this is actually the prescription that worked best for you—I believe this is the one we ultimately decided on.” Thank goodness he took the time to double-check everything. That level of attention to detail and genuine care is incredibly rare. On top of the exceptional care, the value was outstanding. Even after paying out of pocket, my eye exam and glasses at Warby Parker were less expensive than what I had already paid elsewhere—even with insurance—for an experience that was nowhere near as thorough or successful. If you’re looking for an eye doctor who truly listens, takes the time to understand your concerns, works with your lifestyle instead of rushing you through an exam, and genuinely wants to get your vision right, I cannot recommend this Warby Parker location highly enough. This experience completely changed my perspective, and Warby Parker has earned a customer for life. I won’t be going anywhere else.

Great service & a big difference from my experience there a couple years ago. If you were frustrated in the past, come back! The team made me feel welcome and respected, and of course, they were knowledgeable and the product is great.

Great experience here!

Arij and the team were great and handled my needs very well

I visited Warby Parker for an eye exam, and my experience was exceptional from the moment I walked in. The staff was incredibly pleasant, welcoming, and helpful. The doctor was knowledgeable and made me feel at ease throughout the exam. Additionally, the team assisted me in selecting frames and even tightened my existing ones. Overall, it was an outstanding experience. Thank you, Warby Parker

Dr. Ahren is kind, patient, and highly skilled. The staff are lovely and the store is beautiful.

I have only had wonderful experiences at this location. Dr. Ayer is phenomenal - he is proactive in his approach to care, knowledgeable in all aspects of eye care, and has an excellent bedside manner that makes you feel listened to and comfortable to ask any and all questions. The sales associates are also incredibly helpful and friendly and go above and beyond to ensure you have the best experience possible.

excellent eye exam and excellent choices of eyeglasses

Worst customer service experience from start to finish, from the eye doctor to the staff. I originally used my insurance to purchase prescription glasses and later needed an exchange because the first pair did not meet my vision needs. I visited the Dupont Circle location instead of Logan Circle to discuss my options and schedule a replacement appointment. Unfortunately, my experience was extremely disappointing. During the eye exam, the doctor was dismissive, and rushed me through the entire process without taking the time to address my questions or concerns. The customer service afterward was equally poor. The staff were unfriendly and unhelpful when I asked about exchanging my glasses and the availability of appointments. Rather than assisting me, they seemed inconvenienced by basic questions. Overall, the level of professionalism and customer care at this location fell far below expectations. I would not recommend this office based on my experience.

Very efficient process from intake to exam to purchase of new eyeglasses! Optometrist explained everything very clearly during the exam. All staff were personable.

Emily at Warby Parker was amazing. So great to their customers. We were very pressed.

Clean store and helpful Associates to make your decision on picking the right glasses .

Best selection of eyewear of all the Warbys in the DMV and super friendly staff. Highly recommend!

Very nice store and efficient for the process

This was my first eye appointment in a long time and Dr. Patel was very kind and answered all my questions without any rush. Overall a great experience and highly recommend.

It looked like the glasses I was hoping to buy had been discontinued in my size, but Enrique went above and beyond to figure out the issue, track them down, and call me after I left the store to help me get the glasses I wanted! He was so helpful and kind throughout this process, and I really appreciated the extra time and energy he put into helping me!

I love Warby Parker!!! And this is one of my favorite locations. The store is always so friendly and inviting and super clean. The associates are extremely courteous and helpful.

Great team -- warm, welcoming, competent, and efficient!

Contact lens buyers beware: Associates in store will push and encourage you to purchase a year supply of lenses from them because of the current $350 rebate available from Acuvue. Do not fall for the scam! Warby Parker customer service and Acuvue have both confirmed after the fact that contacts purchased at Warby Parker are NOT eligible for the rebate, even though they have the flyers with rebate instructions to hand you in store. You will not get the rebate! 2 stars because I do like my new glasses. But if anyone has a recommendation for a trustworthy locally-owned optometrist please HMU

I am going there for my glasses and they are very good for it. However this year I decided to book an eye exam. Maybe I did not read well their website but when I arrived for the check-in they told me I have to do the dilation ( after your vision is blurry for hours) or the retinal imaging and pay $35 extra ( for the retinal imagingI). I was surprised and I prefer to be aware before going there. I felt pressured and decided to cancel the appointment. It s not necessary the $35 extra it s more the fact that I was not aware before coming.