Union Market

I was pleasantly surprised to find that the process of finding the "right" pair of glasses at this Warby Parker location was great experience. I had heard mixed reviews of the company before visiting a location, but I liked the frames I saw online, so I gave my local shop a try. I was happy to discover that it was surprisingly easy to find pair of glasses that both fit and were my style, and in my price range. The staff members were really great, and kept the visit quick and simple, which I appreciated.

The frames are beautiful, good priced and the staff is very helpful.

I was visiting DC for meetings and lost a screw in my eyeglasses so the lense fell out. Nikia was kind enough to repair them in less than 5 minutes. She saved my trip! Thank you!

Sam was fantastic to work with. Great experience!

Kind, welcoming, and professional.

Genuinely one of the best eye exam experiences I've ever had. The staff at the Union Market shop--Nikia, Sam, Dilebi and Dr. Bowling--were so insightful and, importantly, welcoming. I had so many questions and each of them were answered with a smile. So excited for my glasses to arrive. I'll absolutely be back!

Dr. Kim Bohling was super informative and thorough during my annual eye exam. A big shoutout to Nikia—she truly went above and beyond while I waited for my appointment, assisted with checkout, and adjusted my frames afterward. Her warmth, helpfulness, and exceptional customer service made the entire visit even better. I’ve been to this location before, and she helped me then too, so I was delighted to see her again this time!

I recently got an eye exam and purchased two pairs of frames and lenses at the Bethesda location and then got them adjusted at Union market dc location. Both locations made my experience hassle free, including straightforward scheduling, timely service upon arrival and staff creating a warm and inviting experience overall. They helped me to find frames in my style that I didn’t necessarily consider, and how to get the most out of my visit with current discounts. Lastly Emily at the Union station location provided an adjustment that has me appreciating my frames even more now that they are comfortable.

This was my first visit to any Warby Parker location and Emily immediately greeted me and worked with me from beginning to end of my order. She was very attentive to my needs, frame style, and many questions. She never made me feel less than for not understanding something and she ensured that I received all of the discounts available to me. I came in to browse, but left with a glasses and contacts order. Nikia was also very kind and made sure that I didn’t have any questions or unsure about anything. I will be coming to these ladies with any additional questions I have. Very appreciative for them both at the Union Market location and I will be sending my friends and family here!

I was greeted upon entering and the staff was professional, courteous, and helpful. Dr. Minh-Khanh Nguyen answered all of my questions with concise responses using words I can understand (rather than using technical words without explanation). I feel this is one my most thorough exams I've had in a long time. During the check-out process, I was assisted by Nikia who, before asking for payment, reviewed the services I received, what outstanding action items needed to be accomplished, and reminded me of what's upcoming. I feel that really helped me to confident that I was paying for the service I received, not any hidden costs. She also helped to make a slight, but necessary, readjustment to my existing pair of glasses.

My experience at Warby Parker was amazing. I was pressed for time and really needed an appointment. After, visiting THREE other places to try to get an eye exam Nikia made it happen! Everyone there was so polite and helpful. Jasmine and Dilebi helped administer my eye exam and pick out the perfect glasses. I will continue to use this location for my future vision needs. Highly recommend.

The staff here is incredibly accommodating and knowledgeable. Emily was exceptionally patient and helpful and provided insightful feedback on each pair of glasses. She made excellent recommendations and assisted me in selecting the pair that complemented my style and face shape. Highly recommend 👍

It was great! I was a little skeptical about the eye examination, but it was really thorough and professional. Customer service was great all throughout.

Great experience. The store was clean, well-organized, and Nikia was the perfect combination of friendly, helpful, and low pressure.

I wanted to like Warby Parker; my experience with its online interface was great, and ordering was easy. I was impressed and excited for a more modern approach to seeing the eye doctor. But my remote eye exam at the Union Market location was a disaster. The technician seemed unfamiliar and uncomfortable with the equipment and ultimately did two of my tests wrong - even though I asked if we shouldn't remove my contacts before conducting them. We ultimately had to redo those tests after the doctor got online and told her they were wrong. The doctor was friendly, but my prescription came back wrong - my glasses were significantly lower in strength, and my contacts were significantly higher in strength than before. I got a headache and had trouble seeing when I drove. When I reached out via the customer service portal to see about a "re-check," I got a (perfectly friendly) run around for over a week (over 10 emails exchanged), during which they said the Union Station market was booked all month and someone would "reach out" from a different location. That still hasn't happened. I need to be able to see, so I've scheduled an appointment with my old eye doctor to conduct another eye exam, at my own expense.

I made an appointment at this location because it was closer to home I received no less than 10 calls, texts and emails reminding me of my appointment. I arrived the recommended full 15min early but the tech still only got to me 15 min after my appointment due to "technical difficulties". I found the exam to be quite chaotic with malfunctioning equipment and all being crammed into the tiny back exam room but the front desk lady,Nikia,was very nice. Couldn't purchase frames because the exam took so long. Think I'll stick to the Mass Ave location in future

Great customer service.

Appointment was at 3:05pm, I arrived there at 2:45pm. I checked in and talked to Sam at the front desk. He told me to walk and look around and the doctor will come out and get me when they’re ready. No one ever comes out, the desk doesn’t say anything, so I just take a seat in the waiting area. Things happen. no biggie. So then at 3:12pm, I’m assuming the assistant, comes out with no greeting, and seems kind of bothered. Tells me they won’t be able to see me because I’m late to my appointment. Apparently no one told her I was there. Terrible service.

Do not recommend. Called 1.5 hours before eye appointment time to confirm the store would be open. Online assistance said the store was opened. Offered to come in early because of weather and they said they were fully booked and to come at my scheduled appointment time. I arrived 30 mins before my appointment and store was closed. No call to say they were closing or to reschedule the appointment.

Updated review - Tried again and much better this time around! Emily was my in-person tech and Digna my virtual tech and Dr. Z - all great! Just wish this place had a bathroom! Original review - 2 stars Pretty disappointed. I’ve been here before and had a good experience, but this time was really frustrating. My appointment was at 3:45 and after waiting around for about 20 minutes and I had asked what is taking so long because I need to pick up my kids at five and they said they couldn’t guarantee me to be in and out by five even though my appointment was at 3:45. They said they’ve been having technical difficulties all day. Which I understand that happens, but they should’ve informed me so I could plan… I got plenty of text reminders about my appointment so they could’ve texted me to let me know they were running behind on their appointment times. Not cool. I don’t appreciate my time being wasted.