Union Market

Great customer service at this location - Jalen helped me find glasses and sunglasses. Highly recommend!!

The staff was super supportive and helpful. I highly recommend them

Loved my in-store experience. Booking the appointment online was easy. Nikia and the rest of the crew were amazing to work with. Highly recommend to anyone looking for an efficient optometry experience.

Personal and Professional

Great service with Lynn. Good selection and choice. Tried different styles. Very satisfied with my selection.

If you're looking for redundancy and uncommunicative staff, you've found the right place. I was asked three separate times whether I'd filled out their pre-visit form (once online and twice in-person when I was actually there for the exam). I already had but instead of actually looking they just felt like asking me twice in the store whether I'd filled it out (the third time was via text after I'd already sent it in.) When I arrived, someone barked my name like I was waiting for my coffee order and took me back to a dingy room that looked like a storage closet. She said she was a tech, which kind of confused me but, okay. She seemed annoyed by her chart and computer but was uncommunicative with me. I was told to lower the seat because I looked uncomfortable. She didn't say why or offer a height. She then mumbled something and I heard the words "the door" and she was pointing to the door so I got up, and then she told me, no sit back down, just look at the door. It was a blank white door to my left so I wasn't sure why I had to look at it but I complied. I was starting to feel like a test animal. I got some equipment handed to me which I felt like I needed to look through (no instruction or information) and she took it away. She then told me to put my chin on this other machine, which I also had done before, and I looked there and saw a blurry house. I thought she might ask me what I see but I didn't even know if she was doing anything because my eyes were looking at this blurry house, so I just closed my eyes to wait for some instruction. She told me to keep my eyes open. I heard her mumble faintly "okay" and didn't know what she meant by that but I took my head away. I guess that was the right thing to do. Then she said "You're all set." And I'm thinking, "huh?" I just said, "I'm all set?" And she kind of laughed and then said follow me. She led me back to the entrance area cashier at Warby Parker store and then left me standing there. A few moments later some other attendant asked if I was done with my eye exam. I told her I really have no idea, I don't know what that was, or what is going on. I'm just standing here. And then the tech came back and I immediately told her she's very uncommunicative. She said, "I'm so sorry." I said I had no idea what's going on and I've done eye exams before as I wear glasses. She said, "That was a pre-exam." I said, okay, okay. I don't know what that means but I'm done with you guys. I had reached my limit of tolerance of being a lab rat and walked out. Today I have an appointment with an actual doctor and I hope they actually read their documents I send them and explain procedures and protocols because guess what, I do this one every 18 months, not every day, and as a technician your job is to inform the patient every step of the process and each assessment you're doing, as well as making them feel comfortable, not tolerate your frustrations as you grumble at your charts and screens and then as me if I'm "okay."

Great staff. They made me feel cared for every step of the process

All the people at this Warby Parker location are welcoming, professional and on top of things. Dr. Bohling knows her stuff and took the time to answer my questions. Dilebi keeps things moving. Nikia is friendly, knowledgeable and warm. The only drawback to this location is that parking can be tough to find nearby. Give yourself time to find a spot.

Nice store and very helpful staff.

I had my first experience at a Warby Parker store today and it was wonderful. It was easy to choose glasses and since I already had a prescription, the rest was simple. Keep up the good work. I will be back.

Warby Parker at Union Market provides a great experience for eye exams as well as an outstanding selection of affordable and stylish eyewear. I'm more than happy to highly recommend their courteous and professional staff if you are in need of eye care; you simply can't go wrong there!

I was pleasantly surprised to find that the process of finding the "right" pair of glasses at this Warby Parker location was great experience. I had heard mixed reviews of the company before visiting a location, but I liked the frames I saw online, so I gave my local shop a try. I was happy to discover that it was surprisingly easy to find pair of glasses that both fit and were my style, and in my price range. The staff members were really great, and kept the visit quick and simple, which I appreciated.

The frames are beautiful, good priced and the staff is very helpful.

I was visiting DC for meetings and lost a screw in my eyeglasses so the lense fell out. Nikia was kind enough to repair them in less than 5 minutes. She saved my trip! Thank you!

Sam was fantastic to work with. Great experience!

Kind, welcoming, and professional.

Genuinely one of the best eye exam experiences I've ever had. The staff at the Union Market shop--Nikia, Sam, Dilebi and Dr. Bowling--were so insightful and, importantly, welcoming. I had so many questions and each of them were answered with a smile. So excited for my glasses to arrive. I'll absolutely be back!

Dr. Kim Bohling was super informative and thorough during my annual eye exam. A big shoutout to Nikia—she truly went above and beyond while I waited for my appointment, assisted with checkout, and adjusted my frames afterward. Her warmth, helpfulness, and exceptional customer service made the entire visit even better. I’ve been to this location before, and she helped me then too, so I was delighted to see her again this time!

I recently got an eye exam and purchased two pairs of frames and lenses at the Bethesda location and then got them adjusted at Union market dc location. Both locations made my experience hassle free, including straightforward scheduling, timely service upon arrival and staff creating a warm and inviting experience overall. They helped me to find frames in my style that I didn’t necessarily consider, and how to get the most out of my visit with current discounts. Lastly Emily at the Union station location provided an adjustment that has me appreciating my frames even more now that they are comfortable.

This was my first visit to any Warby Parker location and Emily immediately greeted me and worked with me from beginning to end of my order. She was very attentive to my needs, frame style, and many questions. She never made me feel less than for not understanding something and she ensured that I received all of the discounts available to me. I came in to browse, but left with a glasses and contacts order. Nikia was also very kind and made sure that I didn’t have any questions or unsure about anything. I will be coming to these ladies with any additional questions I have. Very appreciative for them both at the Union Market location and I will be sending my friends and family here!