Union Market

Easy and helpful! Got two glasses last year from here which were great. Sadly I lost one pair and had to go back to replace them. Nikia was super helpful and quick with finding replacements that were sent to me in a week!

Nikia was great. eye exam was easy

We stopped in here yesterday to look for a new pair of glasses. Evelyn was so helpful. She made us want to always come back to this location.

By far the WORST experience ever. I scheduled an appointment with the Union Market location in early May for contacts prescription. At the conclusion of my appointment I was informed that my trial pair would arrive in store within “a few days.” 2-3 weeks went by and the contacts had not yet arrived. Upon calling the customer service line I was informed that there was a delay with shipping. No one bothered to notify me of the delay. After a few more days, I went into the store to see if it was possible to speak with someone. The manager in the store was extremely unhelpful and unapologetic. She again stated there was a shipping delay and could not give me an estimate. After a month I finally received a text informing me that the trial contacts in store. I scheduled an appt for a Saturday with a Warby Parker representative. A day or so before the appt they contacted me informing me Saturday is reserved for virtual visits. Not sure why the scheduling representative wasn’t privy to that information. I then scheduled another appt for the beginning/middle of July at 5:30pm. At this point, two months from my initial appt had passed. Two days before my appt I received a text asking me to come at 5:15pm instead of 5:30pm because they close at 6pm and it would “help them out.” Reluctant and annoyed, I complied. I arrived at exactly 5:15pm, at which point I was told they were running behind. This was concerning, annoying, and inconvenient at best. I left work early so that I could “help them out.” Once again the manager was unapologetic and unhelpful. Warby Parker’s customer service is horrible and management is incompetent at best. I wish I could give negative stars.

Was having some vision issues. The eye doc was very thorough and took time to make sure I understood my exam. The exam and extra procedures were reasonably priced. The folks working the store were very friendly and engaging. Good overall experience.