Union Market

Excellent service for my exam. Learned a lot about my eyes and the pressure for certain types of lenses was minimal. All they cared about was making sure my eyes were cared for.

I had two completely different experiences at Warby Parker Union Market. My first visit was pretty disappointing. The two staff members at the front did not feel very attentive or customer focused, and I left feeling underwhelmed. I was in the store for about 10 minutes before being acknowledged or asked if I needed help, which felt unacceptable. However, I made a mental note, pushed through, and bought a pair of glasses. A week later, I decided to give it another shot as I had to return the original purchase, and I am really glad I did. Ryan completely changed the experience for me. He was incredibly knowledgeable, attentive, and easy to talk to. I came in thinking I knew exactly what I wanted, but he took the time to really listen and suggested a pair that suited me much better than what I originally picked out. The whole process felt smooth, personalized, and enjoyable. Ryan truly made up for my first visit. He is the reason I am giving this location 4 stars instead of something lower. Warby Parker Union Market, great job hiring him. And happy birthday, Ryan!

I love coming here, the folks are super friendly and it's fun trying on all the frames in my WP wish list.

Friendly staff (they helped me pick out great frames for my face). Plus I was in and out very quickly. It was a super efficient process!

Sam, Alexa, and Val were all super helpful and friendly

All of the staff were welcoming and very attentive. It's nice to have multiple opinions when deciding on which eyeglasses are suitable for you. Very informative and very patient . My husband and I really enjoyed the experience. Thanks Warby Parker Union Market!

I’m super disappointed in this store and especially for just wanting a final prescription for contacts. I went in for my eye exam first and Dr. Patel was incredibly nice. I paid for my exam after insurance and even asked the front desk if I was set. When I was on my way back home they called me in a very rude tone that I need to come back and pay for something I did not pay for, as if I was stealing a service. They had forgotten to charge me for an eye scan. This was incredibly unprofessional and I had to stop my car to pay by giving my credit card details since I was too far from the store to go back and the store would not let me pay any other way. I came back on my contacts follow up and the contacts that arrived didn’t seem to align with my vision. And that’s okay, I understand and I scheduled another follow up. I came here in the middle of my work day all the way from Maryland and arrived at around 11:57 for an appointment at 11:50 and was told I need to reschedule. When I asked why they said because I’m late. I do not understand if I said something wrong or looked too confused but I’m a paying cooperative customer not new to glasses. I don’t know why they seem so rude and stand offish. I did not do anything to warrant such treatment.

Good Staff

How will it take to get your glasses

The associates are very helpful and knowledgable. It was very easy to order new glasses with my prescription in person in the store. They told me my insurance options and everything. Can't wait for my glasses to arrive!

Always impressed with their customer service. Alexa was phenomenal with our daughters eye exam. The people keep us coming back!!

The best doctor I’ve ever had the pleasure of working with. Attention to detail is matched by accurate and efficient communication.

Regardless of location, I've always received a thorough eye exam, and enjoyed a good, no pressure, retail buying experience.

Super friendly staff and very punctual. Would highly recommend for an eye exam!

Everyone knows Warby Parker is an amazing place to get glasses and an eye exam. The icing on the cake is the staff at this location is so friendly and personable. They made the process ridiculously efficient. All the staff are truly amazing, but Jasmine is above and beyond.

Went a few months ago to get glasses for my husband. Nikia made sure they were in the store before we got out of DC. Almost a year later, both lenses and frame are still intact. My husband is visually impaired so good quality and thin lenses are really important- this is the place to go!

Friendly staff, easy process!

Great service!

This was by far the most thorough eye exam I’ve ever had! I was impressed not only by all the testing they did but also by how the staff and the doctor all of whom took the time to answer my questions and provided me with exceptional support. I now see why Warby Parker is so popular!

Staff were extremely customer friendly. The Optometrist explained details and answered my questions, the front of house staff assisted in reviewing frame choices. Overall a very pleasant experience.