Union Market

Zakiya was the absolute best and very helpful finding all the perfect frames and glasses. She made the experience very special. Five star service!

Warby Parker is rising to new levels of blatant money grabs. I bought a pair of high-end glasses here a few years ago and just went in to get the lenses updated to a new prescription. They said they wouldn’t do the lens replacement because the arms on the frames showed “whitening.” I could barely detect any color change on the frames and they are in excellent condition. (Attached image shows the condition of my apparently obsolete glasses with only mild wear in the paint and no structural issues.) I wasn’t looking for a free lens exchange. I was intending to pay for the lenses mind you. It’s an obvious corporate ploy to push customers toward new frame purchases. The manager was pretty rude and dismissive when explaining it, most likely because she’d encountered other customers who are also incredulous of this blatant planned obsolescence. I told her calmly that the policy was unfortunate and that I would likely no longer do business at Warby Parker. That seemed to please her. In any case, if you are a customer who takes care of your glasses and plans to keep them for more than 18 months, I would suggest you look at other vendors for frames and lenses.

Manager at this location is unpleasant to interact with. I have come in multiple times and her responses make me feel like an inconvenience. She also did not care to explain the out-of-network option I had for reimbursement. I could have still done my eye exam and purchased the frames I’ve been wanting. However, the other staff are kind and helpful.

Very friendly and welcoming atmosphere! I took around an hour trying on different frames and never felt rushed! The ladies were incredibly kind.

Friendly, efficient service and a great selection of frames. I highly recommend this Union Market location for eye exams and glasses.