Union Market

The Union Market location was great. The staff on 10/27 were amazing (I forgot their names). Very helpful and knowledgeable. I went in thinking I needed regular glasses and sunglasses but we talked over the options and went with the transition lenses. 30 day return/exchange made the decision simple. Would recommend .

The care I received from Dr. Kim Bohling was truly exceptional—unlike anything I’ve experienced in more than 30 years of wearing glasses. She patiently explained what each exam was designed to detect and what to expect at every step to ensure the best possible outcome. No other doctor has ever taken the time to answer my questions with such patience, candor, kindness, and scientific clarity.

I had a great experience here. I got an eye exam from Dr Ali. Big plus: they don’t do the air-puff machine and you can skip dilation if you pay $35 for their fancy eye camera. Skipping both of those things was a relief. Dr Ali is kind, efficient, and thorough. Then Christopher helped me find a nice affordable pair of glasses. They have a selection of 100 pairs (ish) at price points between $95-195 (total price including the prescription lenses and frames!). I got a lovely pair and it’ll be delivered to be in two weeks via snail mail. In total I paid $275 for the lens exam ($95), the frames & lenses ($95), a blue screen protector ($50) and the $35 fancy eye camera analysis. It was a very smooth process and took about an hour from my arrival to my happy departure!

I had scratched my lenses and paid to have the lens replaced. It was shipped to their factory and for two weeks the status said “building frames”. Well they had the original frames and new ones were not needed. So I canceled the order and asked to have my glasses returned. Instead of returning them they destroyed them and offered a $50 discount to buy new ones. I will never purchase again from this firm. UPDATE: Corporate did, in fact, reach out to me and addressed the issue even going above and beyond to make things right. Tyler's actions were prompt and impressive. I'm back in the fold :).

Great experience overall from the optometrist appointment to choosing glasses.

She was very thorough and very professional

Whenever I go to this Union Market location I receive exemplary service. It's also a whole vibe! They're honest, helpful and kind. My favorite location. ❤️

I love Warby Parker!! My most recent experience is one of the reasons why I always come back. Everyone in the store was friendly and welcoming. They offered assistance, but allowed me to do my own thing which is always appreciated when you are not followed around store. Even though I didn’t not have my prescription with me, they were able to help me with purchasing the glasses and saving me an extra trip back to the store.

My doctor and front of house assistant were lovely! My doctor was knowledgeable, warm, and answered all of my questions. So glad there’s a WP in this area.

Such a great experience today! Evelyn was super helpful, answered every question and really went out of her way. I’d definitely recommend!

I have had some ongoing issues with Warby Parker corporate, and every time something new arises, or if I just need a new pair and/or adjustment, I have been to this location and looked for Nikia. She's very nice, knowledgeable, and helpful, and the main reason I keep going to Warby Parker!

Super kind and patient staff.

Quick and easy experience here! Sam was super helpful in getting my glasses ordered and providing next steps. Excited to get my new frames soon.

My wife and I recently visited this Warby Parker, and we were lucky enough to be helped by Sam. He was incredibly patient as we tried on what felt like half the store, never rushing us and always offering thoughtful recommendations. Sam has a great eye for style and made the whole process fun instead of overwhelming. Thanks to his kindness, expertise, and sense of humor, we both walked out with frames we absolutely love. If you’re shopping for new glasses, ask for Sam — he’s the real deal! 👓🙌

I’ve always had a wonderful experience at Warby Parker, and this one was amazing. I found a variety of frames that I loved, and I'm already planning on coming back later in the year to get a second pair. Nikia was professional, personable, and knowledgeable about the products, and showed excellent customer service. I would highly recommend stopping by!

Great experience great service

Could not recommend this specific Warby Parker location enough! I went for an annual eye exam and the doctor was so kind and understanding of my concerns. I’ve had bad experiences with other establishments in the past, so I was incredibly nervous, but she put me at ease and made sure to keep me informed throughout the entire process. The real standout was Nikia! Personable, patient, attentive, and so friendly! She knew exactly what kind of glasses I liked and picked the perfect options out for me. Thank you Nikia!!!

Fantastic staff and service!

Opthamologist was so quick and efficient (and informative with post partum eye care / vision change info). Nikia on the sales floor was so great with bringing out additional styles for me to try.

I visited the Union Market store last week to have my sunglasses adjusted, and Emily assisted me. She was friendly, professional, and made the process quick and easy. It was a great experience. I’ll definitely return for anything else I need!