Shaw

Of the locations in the DMV, this one is the best—no contest. Efficient, helpful and courteous. What more could a gal ask for. I’ll be back! Thanks, Jaylen!

Great service today and quick. I found the glasses I was looking for. Thanks WP!

I will start off this review by saying the customer service is good and the glasses selection is amazing. However, my experience seeing the doctor and trying to obtain a contacts prescription that actually works has been a nightmare. The WP service model makes it impossible to call the store. First, I had issues getting my trial contacts, which I understand was a supply issue that they can’t control, but still caused this process to be delayed off the bat and I took around a month. Then they inputted my new prescription as expired so it was unusable, which resulted in another trip to the store. I received no information on the doctor and cannot export my prescription off the app, so now I have no way to order the contacts else where, as required by my insurance. I really don’t want to make a fourth trip to the store and wish they had a direct line. I’m genuinely super frustrated with this experience and will not be returning for anything more than a retail purchase. Save yourself the headache!

This Warby Parker location is so well run, and I have had nothing but great experiences here. On this visit, I had the rare occasion to need to use my warranty for a scratched lens, and they could not have been more helpful or professional. Very pleased with my experience and their customer service.

“I live in Silver Spring, and technically it would be a much shorter drive for me to visit the Bethesda Warby Parker location (about 2 miles). But time and again, I choose to drive farther down into Northwest DC instead (about 6 miles). As someone who values both time and money, that choice is an investment — and the reason I make it is simple: customer service. I was there was on 10/04/2025. Every single time I’ve walked into the Northwest DC store, I’ve felt welcomed. Today I purchased three prescription frames with blue-light coating and photochromic lenses (what many of us still call ‘transitionals’). I want to highlight how quickly I was greeted upon entering, how professional and kind the supervisor was in guiding the staff, and how carefully he reviewed my order line by line to make sure every detail was correct before finalizing it. I first discovered this location back in 2017 after moving here, and I’ve been a repeat customer ever since. I even want to give kudos to the security officer on duty today — he was courteous, helpful in giving feedback on frames, and one of his picks ended up being one of the best. In a world where good customer service can sometimes feel rare, I truly appreciate the positivity and professionalism of this team. Thank you, to the entire staff for making every visit worthwhile.