Georgetown

I love going to this location. Every time I am there, the staff is welcoming, kind, and always will to help.

I’ve been a happy Warby Parker customer for over a decade now, but this experience really was amazing. My partner accidentally broke their glasses in half the week of a friend’s wedding. We were seriously out of luck. Not only did my partner order new glasses, but when we explained the wedding situation, Shadae and Nina immediately checked the back and found the exact glasses frame. They were able to pop the old lenses into the new frame and problem solved. I cannot recommend this Warby Parker location enough. Such kind employees. Emergency solved! Thank you!!

Amazing customer service today from Zakiya, Shadae, and Emily. They gave me a full glasses fitting, repaired my current frames, and had lovely attitudes. Give these ladies a raise!!

Zakiya & Shadae are very gracious & incredibly helpful. All around great experience with Warby Parker and these ladies were a big part of that! Would certainly recommend.

It was a great atmosphere! Shadae was extremely helpful and I had a quick and easy visit

Zakiya helped me with great skill, warmth and efficiency. What a pleasure! She patiently showed me my options and had excellent advice. Thank you and please give her all the credit she is due!!! What a professional.

Went in to get an eye exam and pick out a pair of glasses. Zakiya was so helpful and made the process so easy! Would definitely recommend

I watched them call the cops on a tourist that was outside on the public sidewalk taking pictures. They wasted the time of 3 police officers that responded to the tourist taking pictures. Stop wasting tax dollars Warby Parker!

Customer service was excellent Anna provided me with great help and assistance!

The team at the Georgetown store were friendly, warm, helpful, and quick - the ideal experience!

I have purchased glasses from Warby Parker several times over the last decade, but never used their optometry services. This was my first attempt at simplifying the process and utilizing their in-house optometrist before ordering new frames. Upon arriving for my appointment I was told the optometrist is currently out of my network (they literally had a sign outside their store advertising that they accept my insurance). They sent me multiple appointment reminders—not one included the critical update that the doctor is out of network. Instead of trying my luck again with Warby Parker, I made an appointment to return to my last optometrist at Washington Eye Associates by Farragut North. Warby Parker may be good at vibes and expediting cheap frames, but other longtime glasses/contact wearers like me, who value reliability and quality with their eye care, should stick with more serious and established optometry.

The Georgetown Warby Parker store is hands down one of the best retail experiences I’ve had in D.C. The staff is knowledgeable, welcoming, and genuinely helpful without being pushy. They really take the time to guide you through the process whether you’re trying on frames, figuring out your prescription, or exploring lens options

Great selection, sales staff very helpful.

Complete waste of time and energy. Spent time picking out the prescription I wanted only to be told that I would be getting my glasses within 10 business days...almost 4 weeks later, after taking to multiple representatives and managers I am told that they failed inspection and indeed are not on the way. I was told it would take 2 weeks and then promised that they would be shipped last week after delays. What a waste of time and energy. Please see screenshot showing my order and and screenshot taken from August 29th - last week Friday, stating that they were ready and would be sent that day. I am expected to get a refund (lets see)...Additionally, I went for a contact lense exam a month ago. After communicating with the doctor on which prescription worked, she left Warby Parker and never uploaded my prescription...which of course I paid for (see screenshot of our chat)...NEVER GO HERE

Wonderful store with customer-focus and total patience. And they fix mistakes when they make them - with no argument. I love Warby Parker in Georgetown.

Staff here were really helpful, very kind and awesome people. They allowed me to try every frame until I found something that I liked Can't recommend enough

After driving and looking for parking for almost an hour, I arrived at my appointment within the 5 minute grace period only to find out that the optometrist was out-of-network. Apparently the one at this location left and they brought in someone from VA. My insurance does not cover out-of-network doctors and I would have appreciated a text or some other form of notification giving me the option to cancel or reschedule. Now I know to call before my appointment.

My first experience visiting an optometrist and getting prescription glasses couldn’t have gone better. The staff were warm, knowledgeable, and made me feel at ease. The optometrist was professional, efficient, and attentive. They helped me find the right pair of glasses without any pressure, turning what I expected to be a daunting process into something quick and enjoyable. Highly recommend!

Loved my experience! Great staff, and awesome frame prices !

Got a new nose piece and my glasses adjusted after one year and they were so helpful. Zakiya was very friendly and a pleasure to work with!