Artist Jane Demarest composed a series of illustrations just for our store in Penn Quarter. Each one is inspired by everyday life in D.C. and, of course, our glasses! See it all through their eyes while you shop for your next pair.
Meet our top-notch optometrists
Our eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Brigitte Keener
Introduction
Dr. Brigitte Keener graduated from the Southern College of Optometry in 2011. In addition to her optometry degree, she completed a residency at the Bascom Palmer Eye Institute and specialized in ocular disease. Dr. Keener is proud to be a fellow of the American Academy of Optometry (FAAO). In her downtime, Dr. Keener enjoys finding new places to dine out.
Dr. Brigitte Keener graduated from the Southern College of Optometry in 2011. In addition to her optometry degree, she completed a residency at the Bascom Palmer Eye Institute and specialized in ocular disease. Dr. Keener is proud to be a fellow of the American Academy of Optometry (FAAO). In her downtime, Dr. Keener enjoys finding new places to dine out.
Residency Training
Bascom Palmer Eye Institute
Professional Affiliations
FAAO
Education
Southern College of Optometry
Languages
Spanish
Specialities
Ocular Disease
Comprehensive exams starting at $95
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Washington, DC
4.8 out of 5(71 reviews)
Kurt S
October 11, 2026
1 out of 5
I purchased a pair of glasses in August from this location and I had difficulty using them due to blurred vision. I contacted Warby Parker and expressed my dissatisfaction. They indicated I need not get an appointment just stop by, They did not say that I needed to stop by within 30 days of the purchase. When I stopped by last week, they indicated that it was past the 30 day window.
I argued that the prescription was faulty and there was no user damage and they finally agreed to replace them. I met wth the optometrist and a new prescription was generated. When checking out Emily indicated I would owe $180 because I could not provide the original pair to return. I indicated that I would drop them off at the store. I returned them a day later and I was ASSURED by a staff member that Emily (who was out that day) would receive them and contact me the next day.
Three days have passed with no call back. When calling their number online it's routed through remote customer service. They will not provide a number to the retail outlet nor transfer me. They indicated they have a process that cannot be altered.
Needless to say I have an issue when a major company does not own up to their error and have a strict 30 day window return window that's not communicated to the customer. Then to not contact the customer that the frames have been received and not provide access to the retail location depicts a bureaucratic maze that's not in the customer's best interest.
Response from Warby Parker
October 19, 2026
We are incredibly sorry to hear about your experience, Kurt. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
Melondie J
October 07, 2026
5 out of 5
Kourtney and Emily were amazing. Great customer service and lovely energy
Response from Warby Parker
October 07, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Shu-Ahn L
September 30, 2026
5 out of 5
This new store is beautifully arranged. All of the staff were friendly but specifically Armando and Jesse were phenomenally helpful. I am definitely going back when I get a new prescription in the next few months.
Response from Warby Parker
September 30, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Jean M
September 29, 2026
5 out of 5
I had tried two different store locations for a total of four adjustments to my new glasses. I was beginning to despair that I had made a mistake buying these glasses. A gentleman at the Penn Quarter store made adjustments to my glasses in 5-10 minutes that were absolutely perfect. I have never had glasses that felt as perfectly fitted before. I will definitely return to this location when I pick out a new sunglasses.
Response from Warby Parker
September 29, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Mark S
September 16, 2026
5 out of 5
Super friendly and helpful staff! I had an easy time making an appointment with a doctor who helped me update my prescription. It’s great to have this location in the neighborhood so I can pick out some new glasses during my lunch break
Response from Warby Parker
September 16, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Joshua P
September 16, 2026
5 out of 5
Needed a frames adjustment and new nose pads. Jesse was really polite and professional, I walked in and was out in less than 10 minutes.
Response from Warby Parker
September 16, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Imri J
September 10, 2026
4 out of 5
The doctor was good, and the sales person was nice, however, once the order was placed, issues began. First I was told the order would be expedited to be 5 to 7 days. I called towards the end of the week and asked when the seventh day would be considering there was the Labor Day holiday. They told me the order would arrive on Tuesday after Labor Day. So I took off work for the afternoon so I could go pick them up. Once I got into their Phone system to inquire about it, I was in their customer service department and then they’re telling me 10 days. Now it’s been 10 days and I’m being told maybe today or maybe tomorrow. I’m not sure why they don’t have more accurate tracking because for me it’s very difficult to make time away from work to go pick up the glasses. I’m posting this because from a operational standpoint this is definitely the weak spot. Inconsistent messaging, vague tracking, and unhelpful customer service.
Edit: They made up for the shipping delay by giving me 20% off next purchase or free readers. Seems like just a miscommunication about how long shipping takes.
Response from Warby Parker
September 10, 2026
We are incredibly sorry to hear about your experience, Imri. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
Alejandro f
August 28, 2026
5 out of 5
great service
Response from Warby Parker
August 28, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Samuel J
August 22, 2026
5 out of 5
Emily and Jesse were very helpful and fantastic!
Response from Warby Parker
August 22, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Hannah C
August 20, 2026
5 out of 5
What a great experience! Had an eye exam with Dr. keener, who was so so kind, then ordered contacts—all in 30 minutes! The folks who work here are lovely. The store is spotless with beautiful art and murals on the walls.
Response from Warby Parker
August 20, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Malachi C
August 07, 2026
5 out of 5
Top tier customer service. Saw what I wanted. Got it. Wasn’t pressured to make a purchase! Clean comfortable store. Definitely will be back!
Response from Warby Parker
August 07, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Allison S
August 04, 2026
5 out of 5
Lovely staff that really took the time to help me pick glasses! Super friendly and made me feel really confident and comfortable. They made sure to help me with any questions and applied for my insurance coverage for me since it was out-of-network.
Response from Warby Parker
August 04, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Lilliana S
July 27, 2026
5 out of 5
staff was so friendly and helpful
Response from Warby Parker
July 27, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Jay A
July 09, 2026
5 out of 5
Warby has always been a great place to buy glasses and now as of today it’s also a great place to get your eyes examined. Also I had a great experience today and every staff member in the store was more than courteous and friendly and professional. I highly recommend this location.
Response from Warby Parker
July 09, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Jess S
July 09, 2026
5 out of 5
Such a wonderfully supportive place with helpful, fun staff and eye doctor. Great experience!
Response from Warby Parker
July 09, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Erin B
June 22, 2026
5 out of 5
The staff here is phenomenal. They are welcoming and knowledgeable. I had a wonderful time trying on frames with them, and they helped me find the perfect pair. Special thank you to Courtney for taking such great care of me. Would highly recommend.
Response from Warby Parker
June 22, 2026
Thank you so much for sharing this review! We hope to see you again soon.
hashim a
June 17, 2026
5 out of 5
They are helpful
Response from Warby Parker
June 17, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
SP
June 06, 2026
5 out of 5
Emily was so nice, quick, and helpful! Fixed my glasses for free :) thanks !
Response from Warby Parker
June 06, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
LaShaye A
June 05, 2026
1 out of 5
I had a very disappointing experience at this location due to extremely poor customer service. One staff member was consistently rude, spoke over me while I was trying to explain my needs, and seemed more focused on arguing than actually helping.
What made the situation worse was that the manager, Emily, witnessed the interaction and did nothing to address the behavior or de-escalate the situation. Allowing staff to treat customers this way is unacceptable.
If this is the standard of service here, it reflects a lack of professionalism and proper management. I would not recommend this location based on my experience.
Response from Warby Parker
June 07, 2026
We are very sorry you did not have a great experience, LaShaye. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Stacy S
June 06, 2026
5 out of 5
The SA was personable and efficient. My order was processed and my transaction was completed in the matter of minute. Certainly, faster than getting through the fast food drive through.
Response from Warby Parker
June 06, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Lydia B
June 02, 2026
5 out of 5
Dr. Keener and the sales reps were great! Compassionate and friendly. Quick but didn't feel like I was being rushed along.
Response from Warby Parker
June 03, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Anastasia
May 31, 2026
5 out of 5
Awesome customer service! Definitely recommend this location
Response from Warby Parker
May 31, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Matthew S
May 30, 2026
5 out of 5
So helpful to come in person to the location on 8th street. Have had other glasses adjusted before but this location went above and beyond to make sure fit was right for current purchase and past glasses. And I have a crooked nose!
Response from Warby Parker
May 30, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
John N
May 26, 2026
5 out of 5
To the point and quick, but also the friendliest and most detailed eye visit I’ve had. I don’t know how it felt like a quick visit and the most i learned about my eyes…but it was.
Response from Warby Parker
May 26, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Don C
May 13, 2026
1 out of 5
We’ve been Warby Parker customers for years. Our recent visit for a comprehensive eye exam including contact lens exam and fitting was so disappointing that I am ready to take my, and my family of four glasses wearers, business elsewhere. Extremely unprofessional!
Response from Warby Parker
May 14, 2026
We are very sorry you did not have a great experience, Don. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.