Coconut Point

My name is Richard Sheriff, I bought eyeglass frame and had a prescription for another frame i bought at this store , I was told to bring them back for fitting when the glasses are shipped to you, I did today and asked the attendant for assistance and she asked my email address, I told her my email has nothing to do with me needing my warby parker frames fitted, I gave her my name, phone number to no avail, I left store with 1,200.00 glasses in need of being fitted. I went to Lens Crafters at same mall, no questions, no interrogation, just service, I didn't even buy the frames from them, they fitted my glasses and also adjusted 2 other pairs , I asked if there was a charge, and they said, no charge, have a nice day. The difference between service after the sale, in my case there was not even a sale at Lens Crafter, my new store, this is where my business will go 600.00 every year. Bye bye warby parker

Wasn’t even going to a Glasses store. Was next door at Apple iPhones. Saw Warby Parker store on the way out of Apple. I have needed to ask an important Eyeglass question for months. They were superstars from the minute I walked in. PRIOR PROBLEM … I had new bifocal glasses made somewhere else and when I put them on all I could see was the RX numbers in my field of vision. They told me that ALL eyeglass stores had to do this. I was told I would get use to it. Well, that never happened, it never went away. I ended up returning the new glasses and have been wearing my old scratched up blurry glasses since. CURRENT… All I needed was to ask my ONE unusual question… (That nobody can ever answer)… and boy did they all get involved with trying to find me an answer. Especially extremely helpful was the Supervisor Orlando. He helped me problem -solve my eyeglass lens issue with real curiosity. And he found the answer. This prior company inscribed the RX number on the wrong area of the lens. I unfortunately was only passing thru and happened to see an Apple Store. So didn’t have time to actually get New Glasses. But if you need New Glasses with Exceptional Customer Service … then go here immediately!!!

High quality glasses. Great exam and fantastic customer service experience.

The staff here is very helpful, resourceful and amazing!!! The best customer service I have ever received since I moved to SWFL!!!!! Thank you Kate 😊

I went for an eye exam and glasses and contacts prescription. Dr. Nguyen was fantastic and the staff was courteous and helpful!!

Hands down the best Eyecare experience ever! Loved the staff and the doctor.? Definitely will be back!

Un lugar con muy buena atencion y variedad. Agradezco a Orlando por su predisposicion en solucionar mi problema.

Needed a new nose piece, very great experienc

I highly recommend going to this location. I was visiting family and live in Wisconsin. My glasses broke and could not be fixed. Cheyenne came to the rescue by trying to fix my glasses and continued to try until she came up with a solution. I cannot begin to thank Cheyenne for her fantastic customer service. I have shared my experience with family here in Florida. They will all be coming here! Thank you again!!!

Went in today at 1:33 pm for an adjustment on my glasses that are digging into my ear. They were not able to complete it and asked me to come back since the optician was out of the building. I said ok. It is now 5:36 I got no text to come back (I was on the waiting list). I just got an email asking for my feedback since I was a “customer” no I wasn’t I never got called back. Now I’m sitting here with non functional glasses. Thanks.

Best experience I’ve had buying glasses. Hands down.

Warby Parker is the place to go for great selection of stylish frames & quick service!!

Very attentive and personable. Cheyenne is thorough and knowledgeable.

Addie was very pleasant. She took the time to explain everything to us. She mentioned all services and guarantees offered by Warby Parker.

Nice selection of frames and lenses are reasonable to what I normally pay. Employees are helpful and friendly.

Stephanie was very helpful. The whole experience was fast and very efficient. The Dr was nice and personable as was every associate we encountered.

Best eyeglass visit EVER! Won’t be going anywhere else. Great selection of frames, too. I like fire-engine red frames, and they had three to choose from. Eye exam was great! They have awesome technology and the employees are wonderfully friendly and knowledgeable.

Addie was outstanding ! She was very helpful, knowledgeable and patient !!

I went to the Estero store. The employees were extremely nice, and very knowledgeable. It was a great experience. And super fast!

First time dealing with Warby, I went in, and was so impressed with the ease of the whole process and also selection to choose from there was no reason not to deal with them. Check them out, you’ll be amazed.