Butler Town Center

Highly Recommend!!! Angela was wonderful from our initial visit to inquire if they took my insurance. Although my insurance was out of network, I still chose to come here for my eye exam and the wide selection of frames, they really have something for everybody! Angela walked me through the process, took the time to answer all my questions, and went around the store hand selecting options for me. I'm so excited about my new glasses!! They even helped me file a claim with my insurance for out of network coverage, I didn't expect or anticipate that. Warby Parker surpassed my expectations!!

Great experience compared to brick and mortar eye doctors. Very fast appointment for eye exam (glasses only) and staff was super friendly, helpful, and knowledgeable. Loved how much Ashley hyped me up as I was trying on glasses and that the staff picked out glasses specifically for me. Ashley was honest about what really suited me and what didn’t. As a single guy, that is helpful! They have the best selections that suit my style compared to other brick and mortar eye docs. They seem to use newer tech as well. Much better experience than getting air blown into my eye. I did meet with a doctor virtually, but the assistant Ashley was in the room the whole time. Meeting with the doctor virtually did feel somewhat cold and distant (duh) but it was quick and efficient. No unnecessary small talk. I feel somewhat indifferent about it. It just felt like a formality. Sometimes it feels that way with in-person doctors as well. Staff filled out the out of network paperwork for me and submitted, which was nice. The only critique I really have is I wasn’t told the extractive transition lenses have a subtle tint when not in light, vs regular transition lenses which turn clear in light. I don’t want a tint on my glasses all the time, even if subtle. So I ended up having to modify my order via phone when I got home after doing more research.

Had a great experience there buying a new pair of glasses. Associates were helpful but allowed me the space and time to browse on my own and try several options. They did not pressure me to make a decision nor pressure me to add additional features I did not want. The associates were courteous and helpful. The shopping and checkout processes were very easy and the store was clean and well-kept. The hardest part of the experience was picking out the right pair! Would definitely recommend.

Love Warby Parker Butler Town Center, they have the friendliest helpful staff!

My first time at warby parker. Made an online appointment and filled out the intake paperwork... super easy. Was greeted by the friendliest staff upon my arrival. Ashley got me into my virtual eye appointment and it is the coolest thing. The high tech equipment they use is worth the experience. Met with the doctor virtually and had a great interaction. Ashley passed me off to Elizabeth who could not have been any nicer or helpful. She got me processed through the eyeglass selection and filled out my reimbursement for insurance claim. I can't wait until I receive my glasses. One of the best service oriented experiences I have had. Great company!