Avenue Viera

Easy, fast, affordable. Picked a color I liked and she showed me every type of style it came in. Everyone was super welcoming.

Never deal with this store again. Went in with my step daughter who wanted blue light glasses. Got chastised by a women in at the counter. I was asking about the blue light glasses and she was rudely laughing at me like I was an idiot. I am an airline pilot. No one could answer my questions. I bought a pair of sun glasses. And let my step daughter shop. I was overly annoyed.

Customer service was exceptional from when I walked in until I left the store.

Exceptional customer service and the optometrist was very personable and listened to my concerns while being thorough in her approach to determining the best prescription combination for my uncommonly significant nearsightedness with mild astigmatism and need for readers.

Great store, lots of glasses and sunglasses to choose from with different cost options. Staff were friendly and very helpful

Went in to make an appointment and returned the next day. First visit, exceptional service from Luis. Second visit, the same quality of service from Kim. The optometrist and technician were a delight. Bought two pair and left there happy and completely satisfied.

Dr. Amani was absolutely amazing! She took her time and went over everything thoroughly with my son, making sure he understood each step. We never felt rushed during the visit, and she patiently answered all of my questions and concerns. Her kindness and professionalism truly made a difference in our experience.

Well they couldn’t accommodate us being 5 mins late for our appointment but decided that was the case 10 min after checking us in. It was just a poor way to handle the situation.

God forbid you’re more than 2 minutes late. Arrived 5 minutes late and was kept waiting for 7 before the woman even tried to check me in and then informed be that because we were more than 10min late, they had to reschedule us. Didn’t even acknowledge that more than half of my being that late was due to her inability to check us in quick enough. An absolute waste of my time and a horrible first experience with this company.

Go see Kim! She is amazing at her job & really helped to find the right glasses for me!

Our experience was extremely pleasant. Meg & Kirsten were both delightful and eager to help us resolve our issue (broken eyeglasses) as easily, stress-free, and cheaply as possible. Very satisfied 😌 and I will definitely return when it's time to upgrade lenses again!

Friendly staff, very reasonable pricing, great selection of frames, excellent optometrist.

I went in on a Tuesday afternoon and everyone was so helpful. I was getting my eyes examined in the back of the store and when I got finished and walked back to the showroom they had given my son a lolipop and sticker book and had him trying on all the cute kids glasses while they waited for me. Super thankful for the service they provided to me and my family!

All the staff were very friendly and very knowable! I love this store!

When I first walked into this office, I was drawn in by how beautiful the plaza and inside of the location were. The space is modern, clean, and full of gorgeous frames. I even found a frame that I couldn’t wait to try on. I thought I had found my new long-term eye doctor. But the service I experienced told me otherwise. Every time I came in, I was greeted with the same “How can I help you?” but in a way that felt cold and distant, not welcoming. It always left me feeling uncomfortable, like I wasn’t supposed to be there. The only time I truly felt seen and welcomed was when a kind woman with black curly hair helped me she greeted me with warmth and made me feel at ease. Every other time, though, the tone was very different. When I saw the doctor, she seemed professional, but her explanations felt rushed. I had a few questions I really needed clarity on, but her answers were so brief that I left still confused. That moment made me second-guess whether this was the right place for me long-term. The final straw was my glasses order. I was told they would be ready in 4–5 business days and delivered to the store for pickup. After five days, I received no call. I tried calling the office several times and couldn’t get anyone to answer. So I went in person, hopeful for some guidance. That day, I was met by two women at the table one with brown hair wearing white glasses, and another who was blonde and a bit bigger. They greeted me with a smile at first, but once I started asking about my order, the energy completely shifted. Their tone and body language became rude and passive-aggressive, almost like I was bothering them or had done something wrong just for asking. When I explained I never received an email, they just kept repeating that I should’ve gotten one, instead of apologizing or helping me feel reassured. One of them even said, “I don’t know why he would tell you that,” which made me feel brushed off and doubted. To make it worse, they then told me my glasses would actually take two weeks, which was completely different from the 4–5 days I had originally been told. By the end of the conversation, I felt frustrated, unwelcome, and dismissed. What’s frustrating is that not everyone there is like this. The man who originally helped with my order was polite, and the woman with black curly hair was truly welcoming. But unfortunately, those positive moments feel like the exception, not the standard. This office is absolutely beautiful, and they do carry a great selection of frames. But sadly, the way I was made to feel as a patient has convinced me not to continue here.

Poor customer service. Girlfriend had a bad experience, they were mean and she was quiet the entire car ride thinking about how poorly she was treated.

The doctor and staff were amazingly friendly, knowledgeable and enjoyable. Great service, products and prices. It’s rare to find that level of professionalism and personality.

Staff is AMAZING!! So fun to work with. You can really tell they love their job. Dr. Catherine Amani was amazing. She is so helpful and explained everything in a way that was easy to understand. Experience was so amazing I took my friend and he loved it to. HIGHLY RECOMMEND!! Thank you to everyone there!!!

I recently had an outstanding experience at Warby Parker, all thanks to Gina. Her professionalism and dedication to customer service were truly impressive. From the moment I walked in, Gina was incredibly attentive, taking the time to understand my specific needs and preferences. She didn't just show me what was available; she clearly identified what would work best for me and provided several excellent alternatives. Her expertise and genuine desire to help made the entire process feel effortless and enjoyable. Because of Gina, I'm absolutely thrilled with my new glasses and the exceptional service I received. I'm already recommending her to all my friends and family. It's rare to find someone who combines such a high level of professionalism with a truly customer-oriented approach. Warby Parker is fortunate to have an employee like Gina who goes above and beyond to ensure a positive experience.

Price amazing and super easy. Thanks