Avenue Viera

Our experience was extremely pleasant. Meg & Kirsten were both delightful and eager to help us resolve our issue (broken eyeglasses) as easily, stress-free, and cheaply as possible. Very satisfied 😌 and I will definitely return when it's time to upgrade lenses again!

Friendly staff, very reasonable pricing, great selection of frames, excellent optometrist.

I went in on a Tuesday afternoon and everyone was so helpful. I was getting my eyes examined in the back of the store and when I got finished and walked back to the showroom they had given my son a lolipop and sticker book and had him trying on all the cute kids glasses while they waited for me. Super thankful for the service they provided to me and my family!

All the staff were very friendly and very knowable! I love this store!

When I first walked into this office, I was drawn in by how beautiful the plaza and inside of the location were. The space is modern, clean, and full of gorgeous frames. I even found a frame that I couldn’t wait to try on. I thought I had found my new long-term eye doctor. But the service I experienced told me otherwise. Every time I came in, I was greeted with the same “How can I help you?” but in a way that felt cold and distant, not welcoming. It always left me feeling uncomfortable, like I wasn’t supposed to be there. The only time I truly felt seen and welcomed was when a kind woman with black curly hair helped me she greeted me with warmth and made me feel at ease. Every other time, though, the tone was very different. When I saw the doctor, she seemed professional, but her explanations felt rushed. I had a few questions I really needed clarity on, but her answers were so brief that I left still confused. That moment made me second-guess whether this was the right place for me long-term. The final straw was my glasses order. I was told they would be ready in 4–5 business days and delivered to the store for pickup. After five days, I received no call. I tried calling the office several times and couldn’t get anyone to answer. So I went in person, hopeful for some guidance. That day, I was met by two women at the table one with brown hair wearing white glasses, and another who was blonde and a bit bigger. They greeted me with a smile at first, but once I started asking about my order, the energy completely shifted. Their tone and body language became rude and passive-aggressive, almost like I was bothering them or had done something wrong just for asking. When I explained I never received an email, they just kept repeating that I should’ve gotten one, instead of apologizing or helping me feel reassured. One of them even said, “I don’t know why he would tell you that,” which made me feel brushed off and doubted. To make it worse, they then told me my glasses would actually take two weeks, which was completely different from the 4–5 days I had originally been told. By the end of the conversation, I felt frustrated, unwelcome, and dismissed. What’s frustrating is that not everyone there is like this. The man who originally helped with my order was polite, and the woman with black curly hair was truly welcoming. But unfortunately, those positive moments feel like the exception, not the standard. This office is absolutely beautiful, and they do carry a great selection of frames. But sadly, the way I was made to feel as a patient has convinced me not to continue here.