Aventura Mall

Nice and helpful

Joan was a great help!

Steven Cohen was absolutely fantastic to work with. He was extremely helpful, knowledgeable, and made the entire process of finding our new glasses easy and enjoyable. He took the time to answer all of our questions and helped us find the perfect options without ever making us feel rushed. We truly appreciated his professionalism and friendly attitude. We would love to work with Steven again in the future and highly recommend him to anyone visiting Warby Parker.

I have been a loyal Warby Parker customer for years, and so has my entire family. We have always chosen to buy our glasses here because of the quality of the products and the service, and we have spent a significant amount of money with this company over the years. Unfortunately, my experience today was very disappointing. While paying for my purchase, I used a legitimate U.S. $100 bill from an older design. I am from Argentina, and the employee assisting me—a tall man whose name I don’t remember—looked at the bill, turned to a coworker, and said, “the Spanish dollar,” while laughing. I found this comment disrespectful and discriminatory. My nationality, accent, or the type of valid U.S. bill I used should never be the subject of a joke. Whether it was intended as humor or not, it made me feel unwelcome and embarrassed. I have always had a very positive opinion of Warby Parker, which is why this experience was especially disappointing. I hope the company reminds its staff of the importance of treating every customer with respect and professionalism, regardless of where they come from.

Steven & Kyle were super helpful & patient GREAT place for glasses

Loyal customer to Warby Parker, Nice frames and the prescription along my progressive measurement is always exact

Una experiencia especial, todas las personas son muy amables y educadas se esfuerzan en ayudarte en todo momento inclusive con el idioma, La Dra.que realiza el Examen de la vista muy atenta en todo momento, Preocupada por el Estado de salud actual , Gracias por atenderme excelente.

Went to the Aventura location and Kaila helped me out, let me tell you she was so fun and amazing to work with. Also has great style coming from a very picky and indecisive person felt great to get help from someone that gets you! Finally Dr Benjamin made sure to explain everything very thoroughly and easy to understand we came up with the best recommendations for my prescription and type of glasses based on my lifestyle!

Angelic was an amazing help!

Great service from Joan!! Love my glasses.

Rod was extremely helpful, knowledgeable, patient and so warm. I had such an amazing experience! It’s leaders like Rod that keep me coming back to Warby Parker! Thank you Rod and staff for my wonderful experience!

Immanuel was SUPER helpful!!!

The eye exam was quick and efficient, and the doctor clearly explained each step of the process. The customer service was also excellent, making the entire experience easy and pleasant.

Joan helped me out today, she was wonderful! Very helpful!

I was assisted by Iliana at the Aventura store. She was so helpful and so patient. It couldn't have been a smoother experience.

We were very happy with our service, especially with Emanual and Kayla

Kaila is absolutely amazing! Very helpful and efficient. Warby Parker should give her a raise :)

Joan and Vince were very very helpful especially after how many questions I asked! Great help and Vince literally helped me for like 45 minutes find the right pair. Thanks!

Warby Parker used to be good years ago and now they are crap and actually more expensive than other places. This location at Aventura mall has horrible customer service and is the reason why they’ve lost me for good as a customer. I’ve been a Warby Parker customer for 10+ years. I decided to use their optometrist this time. She gave me the wrong prescription. After waiting two weeks to get the wrong glasses, it took another two weeks to get another appointment to get refitted. Then it took another two weeks to have the replacement shipped. All in all, I wasted 6 weeks when I could have just gone somewhere else and had the correct glasses in 2 weeks. I was offered no apology or discount for the inconvenience. I was told by the person who helped me that I could purchase frames for $60 if I didn’t want to wait even longer to ship my old frames to them to have just the lenses replaced. Yet when I went back after getting the new lenses and getting them swapped into my old frames, they refused to return or refund me the cost of the new frames which I no longer needed. What am I supposed to do with a pair of lense-less frames? I asked the manager if he would just be willing to give me credit for the $60 so that I could put it towards my prescription sunglasses and contacts. He was rude, combative, snarky, condescending, and made the false claim that the lenses and frames are not priced separately, but together as a package. This is blatantly false since they advertise $95 FRAMES on their website. Anyway, I didn’t appreciate being talked down to by multiple employees at this store. I was planning to come back for a contact lense exam $70, get my progressive sunglasses from them $445, and purchase contacts from them $1200, totaling $1715 of extra business I was going to give them, but after their outright refusal to do the right thing and refund the $60, I decided I would never give them another dime and will go to Costco instead. If corporate is reading this, you should probably fire or retrain that manager as he’s neither good at customer service or business. Losing a customer of 10+ years over $60, who was ready to purchase another $1715 from you, that’s just an awful business model and decision. If you’re thinking about going to Warby Parker, save yourself the hassle and go to Costco or Lens Crafters instead - they both have better customer service and actually accept your insurance. Warby Parker does not accept any common eye insurance, only one company they work with. So you’ll be paying out of pocket.

I wish the price was a little less