Miami-native artist Marcello Velho created the 18 calmingly blue-toned illustrations on display throughout this store. Soak them all in as you browse our selection of eyewear, contacts, and accessories.
Meet our top-notch optometrists
Our affiliated eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Norman Pemberton
Introduction
Dr. Norman Pemberton is a state-licensed optometrist who graduated from the Nova Southeastern University College of Optometry in 2021. Specializing in primary care optometry, Dr. Pemberton uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Dr. Norman Pemberton is a state-licensed optometrist who graduated from the Nova Southeastern University College of Optometry in 2021. Specializing in primary care optometry, Dr. Pemberton uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Comprehensive exams starting at $95
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $35)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Miami, FL
4.7 out of 5(181 reviews)
Cheri-ann T
January 21, 2026
5 out of 5
Walked in yesterday to get my glasses fixed and I was assisted immediately and my glasses repaired rapidly all while I received excellent customer service! The team here is grade A+
Response from Warby Parker
January 21, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
David C
January 13, 2026
5 out of 5
⭐️⭐️⭐️⭐️⭐️
I had an excellent experience today at the Warby Parker store at Brickell City Centre. From the moment I walked in, the entire staff was incredibly friendly, welcoming, and professional.
The doctor was especially helpful—he took the time to walk me through my VR prescription in detail and even explained step by step how to order the lenses correctly, which I really appreciated. It made the whole process feel easy and stress-free.
The rest of the team, including the staff who assisted me with checkout and explained the lenses and options, were just as attentive and kind. Everyone was patient, knowledgeable, and genuinely pleasant to deal with.
Overall, a fantastic experience. This is how customer service should be. Highly recommended.
Response from Warby Parker
January 13, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Bernard H
January 10, 2026
3 out of 5
Great service in the store -- they helped me find some nice frames, and walked me through the options. However... it's been a month and I still don't have my glasses! For this reason, I can't recommend.
Response from Warby Parker
January 11, 2026
We are very sorry you did not have a great experience, Bernard. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Ryan A
January 07, 2026
5 out of 5
Excellent location with efficient eye exam services. Dr. Pemberton was extremely helpful and worked with me to get the right prescription.
Response from Warby Parker
January 07, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Jarrett G
December 29, 2025
5 out of 5
And yet again, this specific location (Brickell City Centre) has gone above and beyond in post-sale out-of-warranty customer service. Jax (sp?) and her team are some of the best in the Warby Parker retail operation, and I've been to a lot of them over the many years. Keep up the great work. 🚀
Response from Warby Parker
December 29, 2025
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Ivan C
December 05, 2025
5 out of 5
This was very helpful to get an an understanding of my current eyesight limitations
Response from Warby Parker
December 05, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Kiran G
November 23, 2025
5 out of 5
This is such an amazing Warby Parker location! The energy, the team and the information provided was unmatched! Laura, Andrea, Hannah & Tyler are some of the best-
Response from Warby Parker
November 23, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
David S
November 19, 2025
5 out of 5
I had a great experience at Warby Parker. First of all the Optometrist was very professional, knowledgeable and friendly. The other staff helped me pick a nice pair of glasses that fit my budget and style. I would totally recommend going to Warby Parker.
Response from Warby Parker
November 19, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Jordan S
November 17, 2025
5 out of 5
Warby Parker is ALWAYS a great experience. Their frames are stunning! I must have pulled 15 pairs from the shelves and the stylists (plus my fiancé) helped me narrow my choice down to two. In the end, I went with a variation of a style that was not even on the floor! They really do the most to make sure you are leaving with your perfect frames.
Response from Warby Parker
November 17, 2025
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Bill R
November 12, 2025
5 out of 5
Optometrist was very professional and knowledgeable.
Response from Warby Parker
November 12, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Vera R
November 10, 2025
5 out of 5
I had my annual eye exam done and the optometrist was excellent. He explained to me al the issues with my prescriptions and made very good recommendations. I love WP frames, they are very stylish and versatile.
Response from Warby Parker
November 10, 2025
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
MiamiJohn
November 09, 2025
5 out of 5
Fast and courteous
Response from Warby Parker
November 09, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Juan G
November 05, 2025
5 out of 5
Excellent service!! Outstanding experience
Response from Warby Parker
November 05, 2025
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Sharon P
October 17, 2025
5 out of 5
Beautiful sunglasses, great price. Excellent service
Response from Warby Parker
October 17, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Odalis D
September 24, 2025
5 out of 5
Excellent Customer Service at this Store in the BCC.
Response from Warby Parker
September 24, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
alejandra c
September 17, 2025
5 out of 5
It was really excellent and the people that works in that store are a team they make you feel comfortable and confident about what you are buying!
Response from Warby Parker
September 17, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Omar F
September 16, 2025
5 out of 5
muy buena atencion y productos en Warby
Response from Warby Parker
September 16, 2025
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Sean D
September 06, 2025
5 out of 5
Their ophthalmologist is very good here. I am usually someone who tries to avoid getting exams. But he does solid work if you need one. I only went in because I lost my glasses
Response from Warby Parker
September 06, 2025
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Leslie G
August 31, 2025
5 out of 5
My experience with Warby Parker at this store was outstanding. The staff is super friendly, efficient, and knowledgeable. We got in a nd out very fast while being completely satisfied with my purchase. I recommend this place!
Response from Warby Parker
September 01, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Mariana D
July 30, 2025
5 out of 5
Highly recommended! The doctor and staff were incredibly helpful, attentive and efficient. It was the most seamless eye exam and prescription renewal experience I’ve ever had.
Response from Warby Parker
July 30, 2025
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Sophia F
July 27, 2025
5 out of 5
Had a fabulous experience at Warby Parker getting an eye exam, new glasses and prescription sunglasses. Dr. Koch was incredibly professional, knowledgeable, and kind to speak with. She was a joy to get an eye exam with and the staff helping with my frame choices were incredible! Highly recommend!
Response from Warby Parker
July 27, 2025
Thank you so much for sharing this review! We hope to see you again soon.
Carlos E
July 23, 2025
5 out of 5
I had a great experience with Kiran! He helped me adjust my glasses and now they fit perfectly—they’re no longer slipping and sit straight on my face. Super friendly and professional. Highly recommend!
Response from Warby Parker
July 23, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Garrett H
July 19, 2025
2 out of 5
Would not exchange a double glasses case $25 after mine tore, see video, no biggie at all but enough for me to share this experience.
Response from Warby Parker
July 21, 2025
We are very sorry you did not have a great experience, Garrett. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Yuri K
July 15, 2025
5 out of 5
I visited the store for an eye examination. Dr. Norman Pemberton, the ophthalmologist, delivered exceptional service. The store staff was also very helpful.
Response from Warby Parker
July 15, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
juliette p
July 03, 2025
5 out of 5
Wow! Such a great experience at the Miami BCC location. The manager was very helpful and kind, we ordered my prescription glasses and he was kind enough to ask me if my glasses I walked in with needed adjusting and cleaning, I said yes please and ended up leaving with my current glasses adjusted and my new Warby Parker prescription eyeglasses ordered and FREE SHIPPING! I will keep coming back because I would rate my experience as luxury customer service. Great manager !
Response from Warby Parker
July 03, 2025
Thank you so much for sharing this review! We hope to see you again soon.