Mall at Millenia

I walked into the Mall at Millenia location with a very specific aesthetic in mind—a vintage, keyhole-bridge look—and the team here absolutely delivered. Greg and Alex were outstanding. They didn't just try to sell me frames; they acted as true consultants. When I was stuck on a specific darker frame that wasn't working, they gave me honest, professional feedback and guided me toward a tortoise, lighter option that completely elevated the look. They understood the assignment immediately and helped me dial in the perfect fit. If you are looking for a team that values precision and style over a quick sale, ask for Greg and Alex. They helped me secure exactly what I needed. Five stars.

Employee that helped me was very rude and condescending. Unhelpful. Didn’t get his name since he didn’t introduce himself but he has tattoo sleeves and reeks like cigarettes so he can’t be too hard to pick out. I won’t be back.

Good customer service

I had a great experience. Perfect, and patient service. Best prices in town.

What could have been a really frustrating situation made right is why I’m going out of my way to write a review. Sometimes things go wrong no matter how hard one may try but the team made it right by me which was super cool of them. The front sales staff was very helpful checking my insurance which was not actually covered, but they helped work with me when it came to making it all make sense compared to if I did go with an in-network provider. Shout out the manager who’s name started with an R I believe, as well as the staff member Mekhi for assisting with my new glasses. The doctor was running a bit behind I believe due to one of the doctors being out on vacation or something else. He gave me the best care possible even though it seemed like he was back to back with little breaks. He went above and beyond to check what I was told by previous doctors and we found that I was over prescribed some of my prism which was actually a huge help! He also found the I still had high IOP through his thorough exam and gave me a good referral to multiple specialist so I could get in ASAP. Zach, if you’re reading this you’re a wonderful practitioner!

The staff was welcoming, friendly and helpful. I broke my 14-year-old glasses, so I came in to buy a new pair. The staff fixed my old glasses well enough to hold me over until I receive my new pair. I thought that was very nice. They went above and beyond when they didn't need to. There was no pressure to buy. The whole process was super quick and easy. I was in and out in under 20 minutes. I highly recommend!

WP is great. No pushy sales rep. It’s a relaxing experience and you can just walk in the store to browse. I readjust my glasses a few times a year and everyone is very accommodating. The eye exams are also great and you can easily schedule it online. Love it here

Warby Parkwr has great customer service all the time. The selection of frames is style and always on piont

loved trying all the different glasses! Ben and Randy we’re extremely helpful with everything!

Excellent treatment by the staff, friendly and very helpful.

Ben and Randy were so helpful and made the experience great. Will definitely be a recurring customer here!

Dani and all the staffs at this location is great, they make you feel welcome and everyone sees to it that you're getting taken care of.

Great service same sales people as last time we bought prescription glasses both my husband and I they are terrific!!!!

Randy, Ben and the team were amazing. They offered help in my selection as requested without fluffing me up unnecessarily, which I greatly appreciate.

Lovely and helpful workers. Second time buying from this store and I will definitely go back next time I need to change glasses.

The frame selection was wonderful. I had so many choices but only decided on 2 frames. The service was awesome from the store attendees to the Optometrist.

Great Store

Excellent service. Got a same day appt for my wife to get her eyes tested and checked over. Was dealt with promptly and professionally with a really friendly team

Great customer service!!! SIMPLY THE BEST!

I bought a pair of sunglasses from this store for my husband, and in less than a year the lenses got completely damaged on the outside. He’s very careful with his things, never takes the sunglasses to the beach, and always keeps them properly stored — so it’s very clear that this was not misuse, but rather a defect in the product. We went back to the store to report the issue and, to our surprise, the salesperson simply said that “sunglasses get damaged.” I found that response completely unacceptable because a product of this price and from a store like this shouldn’t deteriorate so quickly. We expected more responsible customer service and an official response from the store. Unfortunately, I do not recommend this place and will not buy here again, as I’m extremely dissatisfied with both the product quality and the after-sales service.