International Plaza

Mario was super helpful and kind! He repaired my glasses so fast and they look and feel brand new!! ☺️

This company is detected on the phone. When you make the eye exam they say it's $95. Then when you go in they upsell you on a an additional exam not everyone needs yet they try and force you to do it. This is how they force you to do it. They tell you oh we have to do this extra thing that you weren't told about and we have two ways of doing it the way we don't have dialing your eyes and the way we do have to dial you let your eyes. So if you want to pay extra we have to dilate your eyes This is a lie! They're doing what's called a hook and book. They hook you on the exam and they up charge you and give you a negative option that nobody wants for free. You absolutely do not need to do this procedure every time you get your eyes examined. I told them no. I don't want this procedure whatsoever yet they didn't want to lose the $95 so they only charge me $95. My girlfriend on the other hand didn't know this information and they upsold her forcing her to pay extra. This company is decepted. It's a scam. Avoid them warby Parker is a joke. I want to give negative Stars not just once. They're not worth one star.

The clerk was very helpful in helping me pick out a frame and making suggestions

Went there on my lunch break today. Of the 4 or 5 sales people in the store only one of them was helping a customer. The rest ignored me completely. I actually found a pair of glasses I really liked and when I approached a salesman to ask a question and get a second opinion, the guy acted like he'd rather do anything but talk to me. Warby Parker lost a sale because of bad customer service today.

DO NOT SHOP AT WARBY PARKER -- ESPECIALLY THIS LOCATION. My girlfriend and I had a 9:45 a.m. appointment today, our fifth visit over the same pair of glasses because the "doctor" during the first visit changed her prescription of 17 years, it was completely wrong because Everytime she puts them on it hurts her eyes and head- We got to the store at 9:40 and stood at the locked doors until 9:48. Lights were off. No one was inside. No one came to the door. We came back at 10:00 when they finally opened. The manager on duty, Shannon, immediately told us they could not take us. She claimed we "weren't there" and said she had been in the store since 9:30 looking for us. After we pushed back, they checked the security cameras. The footage clearly showed us standing at the door at 9:45. Shannon still refused to honor the appointment. Instead of apologizing, she doubled down, accused us of lying, and insisted, quote: "You guys were not here, I've been here since 9:30." She treated us like we were the problem after the cameras proved otherwise. No attempt to fix it. No offer to work us in. Just flat denial and attitude. This is now our sixth appointment for the same glasses. The original pair came with the wrong prescription because of a doctor's error. They hurt her eyes. Four months, multiple return trips, and roughly $600 later, she has still never been able to wear the glasses she paid for. We have to come back again next week. We will never shop at this store (or any Warby Parker) again and will be filing a formal complaint with corporate. Shannon's handling of a confirmed appointment was unprofessional, dishonest, and completely unacceptable.