Shoppes at Isla Verde

5 out of 5 stars thanks to Yuliya, made the process short and easy. She was extremely nice and helped me find the perfect lenses.

Great experience! From customer service to the doctor doing a very thorough exam, and, the lens selection is great! Highly recommend

Store is neat, clean with nice assortment of frames. Customer service was subpar. Questions were answered politely however staff lacked initiative and didn’t seem motivated to go above and beyond to make a sale. After selecting a displayed frame, I was told the frame was discontinued during checkout process. When I suggested they take the time to remove display frames that were discontinued I was told there were too many frames to do that. There was no acknowledgment of inconvenience or accountability. I would not visit this store location again. Complete contrast to aventura location where staff is warm and friendly and goes out of their way to learn customer needs and suggest appropriate frames.

Really great experience with the staff. Overall very professional and personable and handled my eye exam with care. They explained my situation in detail and were quick to resolve the issue that same day. Would recommend coming to this location for your comprehensive eye exam!

Great store, great prices and friendly staff. Zero complaints

Customer Service In Wellington Location was Bomb I Highly recommend this Store Front

Everyone in the store was very friendly, and they all had a very positive attitude. The store was clean, the whole process was easy. Overall, a very positive experience

The staff was super helpful, it was a premier shopping experience!

I had a wonderful experience at the new Wellington location. It was a seamless process from setting up my appointment to going through the exam, ordering my contacts, and picking out new glasses. The customer service was excellent and the eye exam was the best one I've had yet. I will definitely be returning here for my next exam. Highly recommend!

I recently went into this Warby Parker location and was very satisfied with the help I received from the employees today. I figured it would be best to go into the store to try the glasses on rather than do the virtual try on. I am glad I did, I was able to find the right pair of glasses for myself. They have a wide variety of glasses. The order was placed and I will receive my order via mail in 17 days or so. Hope this helps someone.

I’ve never dealt with such an unprofessional medical office. My appointment was canceled twice — both times literally moments before I was supposed to be seen. The first time, I was told the doctor that is in for the day doesn't accept insurance. The doctor that does accept insurance is not in for the day. Mind you, I called in advance to confirm coverage before scheduling, so how did they not know that when they booked the appointment? The second time, the appointment was canceled because the doctor was suddenly “not in.” The location itself is disorganized, and it’s nearly impossible to reach anyone local. Every call gets routed to an overseas call center (India), and the representatives constantly give wrong information about what’s covered and what my out-of-pocket costs would be. This place is a nightmare of miscommunication and poor management. Save yourself the headache — there are plenty of offices that actually respect their patients’ time. Beware.

The sales associate was very knowledgeable and polite in helping us choose the perfect eyeglasses.

Very pleasant and thorough staff.

Bella gave me excellent customer service and she was very knowledgeable about all the styles available. She was very honest with how they looked as well. Well lit store and plenty of choices and mirrors.

Love all aspects of the Warby Parker experience. Shopping online, trying glasses online, stores are exciting and the staff at all venues are always friendly and supportive. Found my fun Red Frames!

I heard a lot about this store so I decided to go in and look at the glasses. Yes they do have $95 glasses however if you’d like a piece of plastic, those are good. Do you want something? A little more stylish it can run you $600 For one pair thank you but no thank you

The folks there are very nice! Got an eye appointment and it was in and out. Got some new frames quickly, and they had great insight on what would work for me.

Very friendly and attentive staff, the optometrist answered all my questions and concerns with care while being personable, and the glasses selection is varied with options for everyone.

Clean, bright and friendly atmosphere. Eulenia and Bella were very patient. They both helped me to select the best looking frame on me. I came with a prescription from another doctor. Ordering is very easy and delivers to your home. Even though they are out of network, the glasses were still cheaper than the in-network providers.

Im very pleased with the service i received at the Wellington store.