Winter Park

Waste of time. I drove all the way to Winter Park just to wait 30 minutes and to be told to wait an additional 7 minutes for my eye appointment that I made in advance. 1 star is generous. If I could give negative 10 stars, I would. 10/10 do NOT recommend.

I rarely take the time to write reviews, but I felt compelled to share my recent experience. Before I get into the details, a bit of background: I’m a longtime fan of Warby Parker. I lived in NYC for many years and was always impressed with the exceptional customer service—especially at the SoHo location. The staff there consistently went above and beyond to help me find the perfect pair of glasses or even a new case. Over the years, I’ve purchased numerous pairs for myself, my daughters, my parents, and my husband. Warby Parker has always been my go-to. Now that I live in Florida, I’ve visited this particular Warby Parker location several times over the past three years—and unfortunately, the customer service has been consistently disappointing. The staff often seem untrained, unhelpful, and unwilling to provide even basic assistance. Most recently, I visited during my lunch break, hoping that a quieter time might mean a better experience. I planned to purchase four pairs of glasses—two for my daughter, one for myself, and one for my husband. Sadly, once again, I was met with indifference. The two women working on 7/10 seemed completely disinterested in helping. When I asked one of them if I could use my insurance to purchase sunglasses, she simply replied, “I don’t know,” and stared at me blankly—no follow-up questions, no offer to find out, no interest in assisting further. It felt like I was speaking to someone who didn’t want to be there. This kind of service is unacceptable—especially for a brand that has built such a strong reputation elsewhere. It’s disheartening to see such a stark contrast between locations. I truly hope this feedback reaches someone who can address the issues at this store, as they do not reflect the Warby Parker standard I’ve known and trusted for years.

I wasn't happy with my experience at this location. The salesperson wouldn't leave my side and made me feel very pressured to make a decision quickly. He also didn't discuss high index lenses with me at all, which forced me to cancel my order and remake it via phone after it was already processing for several days. My husband ordered his glasses at another Warby Parker location and got them way faster than I got mine, with a very similar order. It leads me to believe this location isn't sending the orders out to the lab in a timely manner. I will not be returning to this location. The Mall at Millennia location is better in every way.

My mom and I came here for eyeglasses and prescription sunglasses . We were overwhelmed with trendy frame options , and the pricing is right ($95 for my prescription eyeglasses) Also, we enjoyed working with Bill. He’s an asset to the store, it’s too bad he’s retiring!

So nice! I walked in today to ask if I could pay to have them adjust my sunglasses, which are Longchamp, not Warby Parker, and they did it for free! Literally took like 5 minutes and now this pair that used to always slip down the bridge of my nose fits perfectly!

Great customer service & selection!! Cannot beat the prices :)

First time using a company like this and I was super impressed. The staff was great, the doctor was great and explained everything to me. Glasses were nice and inexpensive. And I didn't have to wait weeks to get in, I literally scheduled the appointment this morning and was seen. This is the only way I'll get glasses moving forward.

Good service. Emailed receipt was $50 more than agreed price. Cancelled the order.

Being an existing optician and also in management to a very known optical i knew exactly what to look for when going to other optical. I was just walking around and browsing in the area when i came across Warby Parker. Beautiful selection of frames and lenses but most importantly i was greeted immediately by a non-licensed there. a young lady, i forgot her name. She was so welcoming and friendly i had to leave with something. She answered all of my questions, showed me everything and anything Warby Parker had to offer. Also was great in recommending me different frames, styles and shapes that was suitable for me. Super sweet young lady. As for the two other ladies who stood in the front desk, one being a manager were not too welcoming. Faces looked almost angry to be there. Manager had a few words with the lady helping me and was very rude and unprofessional in front of me. Thanks nonetheless for the lady who helped me walk out with two pairs of glasses!

Excellent service, helpful and knowledgeable staff, great selection of frames

If you want to receive the best customer service of your life in an eye clinic/store this is the place. Ray is the absolute best and he deserves promotion! I’ve never been so impressed on how quickly issues were handled. Thank you Ray

Location is convenient. Good service, although it took a minute for sales associate to acknowledge my presence. I found 2 frames I was interested in, tried on both, picked the one that best fit my face. Placed order and departed. Accomplished all that in 30 minutes.

excellent options, with great prices

Welcoming, helpful, and friendly team!! Store presentation very clean and stylish.

Great store in Winter Park Fl. great selection and great service.

Great selection of glasses at great prices. Quick and professional eye exam. Friendly and knowledgeable staff.

I was at the store Thursday, April 3 about 4:00 PM. The service was slow to barely existent. I waited 20 minutes for someone who said they would be right back and never reappeared until finally giving up and leaving the store. In this age of customer experience, I had one that was truly memorable.

Great place to shop and great service

Shipped at Park Avenue in Winter Park, FL. Rudy was our associate. 20 out of 1-10 scale. Will definitely shop there again. Left happy

Great service and wonderful people! I can’t wait for my new glasses!