Buckhead

I recently ordered glasses after cataract surgery and explained very clearly what I needed: simple readers at the bottom of the lenses only. Since I work on a computer all day, I wanted glasses I could wear comfortably without taking them on and off, with just the reader correction (2.50) at the bottom. I discussed this in detail with the associate, emphasized that I was leaving for a wedding in 10 days, and needed them before my trip. When the glasses arrived, however, there was no reader correction included at all. When I returned to the store, a new associate told me it would cost an additional $300 for progressive readers. I repeated that I did not want progressives—only the basic reader correction on the bottom. At no point in my original consultation was I told that would require an upcharge or progressives. This experience makes me question the training and professionalism of the staff at this location. Either my request and prescription were not properly understood, or they were simply mishandled. In either case, the result was disappointing and frustrating. I would not recommend the Buckhead Warby Parker store and suggest going somewhere with better-trained associates and clearer communication. I will not be returning. — David Newman

Had a great experience here today, picking out my first ever pair of prescription reading glasses. The vibe was welcoming, the service was friendly, the store was clean and easily accessible, the selections was good, the whole process was easy and the prices were reasonable. Highly recommend!

Had a great experience purchasing my new prescription glasses here! I can’t remember the name of the lady that helped us, but she was kind and helpful. The store was clean and looked nice. Easy shopping experience!

I have always had such a pleasant experience at WP, but I did want to leave a review as it is always extremely disheartening to see an employee being unkind to another employee. Joseph, who is clearly a STAR was having trouble connecting to the card reader to help a customer pay. He asked Shaniya for help and she proceeded to be incredibly rude and unhelpful. All this unfolded in front of customers. Neither of them were the sales associate assisting me, but it was an interaction that left a bad taste. I will continue to be a customer of WP as it has always been a great experience, I’m just hoping my review reaches the appropriate person who can remedy this ASAP!

I had a great experience with everyone in the store yesterday. The staff were all very knowledgeable and helpful. I ended up ordering some readers on the spot, and the employees working helped me add some favorites for ordering a regular prescription pair later. These folks know how to do business, and I wish there were more places like it.