Ponce City Market

I went into this store , tried on some glasses and found a couple pair I wanted to purchase and add my prescription. However, I couldn’t really decide at the time and the lady said no rush we’ll create you an account and you can come back tomorrow if need be. I said ok great! I went back the next day and she was not there. However, the two ladies that “assisted me” (one younger and one older) told me that I had to have a written prescription from my doctor with an expiration date. I found this to be so odd because this was not mentioned the day before. The only thing we discussed in depth was insurance. Nevertheless, the older lady goes on and on to tell me that they’re unable to put my prescription in the glasses because of this and that and because their state regulated. Now, what got me was that I asked her about online and she said the glasses will be on hold until that prescription is sent in from my doctor. Later that evening, I went online ordered the glasses with no problem and received a confirmation today saying part of the order has shipped. Might I add, it doesn’t not say indicate any of this on their website or terms and agreements. I personally think the lady didn’t want to assist me because it was close to their closing time and they had multiple customers. However, I was ready to go, the account had been created, glasses uploaded, and I had my prescription. The other customers were just trying on. I wanted to press the issue, but I was there for a trip and wanted to enjoy the rest of my night. Because of this experience, I probably won’t go inside this store ever again and it’s all the further more reason why I shop at EYEBUYDIRECT! There’s more to choose from on there along with name brand glasses and sunglasses.

I've been purchasing from Warby for a few years now and have not been disappointed in the service and selection.

Fantastic experience! Jay was fantastically helpful and kind - easiest return ever!

Nice selection of glasses and very friendly staff

Friendly staff & Clean store! Lots of frames to choose from! All frames came with 30 day guarantee or return for another pair! Standard lenses also come with UV protection, scratch resistance, and anti glare! Will definitely be back!

I really liked the store. They had a wide variety of options and a good amount of staff. I was helped by Terry and he was outstanding, I would recommend anyone to go to that location just for him.

By far the best eyeglass shopping experience I’ve ever had. Erik was excellent in helping me find the right frames, apply my insurance benefits, and place the order for my new glasses. Everything was a breeze. Highly recommend!

Torana, Eric, and Dr. Saucedo were amazing gifts from God in assisting me with my new version. Walby Parker - Ponce City Market. 🙏🏽🙏🏽🙏🏽

Torana was amazing!!! Great energy and super helpful people at this location. Highly recommend. Thanks so much.

Sales associates were helpful and provided feedback to help me choose frames that fit me.

Wonderful experience at Warby Parker at PCM today! The sales reps were fantastic in their recommendations and even took the time to entertain my four year old - offering her glasses to try on as well, giving her candy, and keeping her entertained so I could concentrate on picking out the perfect frame.

I appreciate Jason and Torana. They were simply the best and I love the atmosphere in here ! I WILL BE BACK !

I brought in two Pairs of newly purchased Warbys to get adjusted and Erik was incredibly quick, patient, and did a phenomenal job to ensure the fit and my satisfaction with the product. Then I asked him to adjust a pair of Ray Bans that I’ve had for over three years. Out of the box they have been un-wearable. After 3 different ray ban stores turned me away, Erik whipped them into shape. For the first time I’ve been able to wear them without feeling dizzy. 10/10 experience!

Erik was great! Hugely patient while I picked out my lenses and knew how to optimize my insurance discount.

It was my first time visiting a Warby Parker and it was the best experience I have had in an eyewear store. There were so many options that I liked, the store was not over crowded, and Terry was the best! 10/10 experience.

Excellent customer service. Optometrist Dr. Claxton was knowledgeable and answered all my questions. The selection and quality of the frames are great. The store is bright and inviting. The store personnel are welcoming and greets everyone that walks in. Overall, a great experience.

Five Stars for Warby Parker at Ponce City Market. I had to find a new eye doctor because my previous eye doctor dropped United Insurance. Since I receive United Insurance through my husband's employer, I searched for a new eye doctor that used United. When I showed up for my first appointment at Warby Parker, one of the staff members spent an entire hour on the phone trying to find access to my eye benefits. It was extremely difficult for this front desk professional who deals with insurance companies all day long to decipher United's circuitous pathway for Warby Parker to access my benefits. I was left with the impression that United would have preferred that Warby Parker not find the proper, multifaceted, labrynthian pathway to my benefits so that I would have simply become frustrated and paid out of pocket. Obviously I had to reschedule the actual exam appointment. Even today, when I showed up for my new appointment, confirming coverage with United took several staff members. They were working patiently, expertly, and very hard. The problem was United Insurance, not Warby Parker. The nice people at Warby Parker worked through the gauntlet, they were able to confirm and apply my benefits, and I was able to leave with a prescription for new glasses that will be mailed to me within 14 days. Thank You Warby Parker Ponce City Market!

Staff are kind and helpful. Optometrist was excellent at explaining my eye issues and recommending treatment options.

The staff was incredible. I had picked out a frame that ultimately wouldn’t have worked great for my high prescription and the staff did an amazing job of leading me in the right direction and explaining this to me. I ended up picking out 2 frames that I am now very excited about and work out best for my vision. Included the pics I sent to my mom for approval - she loved them!

I got my first progressive lens prescription filled at this location. Everyone one I interacted with at the store was immensely helpful, kind and professional. From the initial visit to pick my frames and talk with the optician about my fit and prescription to the pick up. Quintessential professional. You leave feeling like they really care. Can't say this for most businesses nowadays. Whatever you are doing, keep it up because it is working.