Mall of Georgia

Great customer service and found the perfect frames. Love the fact they have them sorted by width

They have an excellent variety of frames and very attentive customer service. The checkout process including finding and using my insurance was quick and smooth. I’ve shopped at Warby Parker in the past and found it great but they’ve gotten even better.

Best customer service!! Would definitely recommend.

Everyone that helped me were very knowledgeable and so friendly!

Update: The remake of my prescription glasses arrived at the store (vs home as promised). Store emailed and said after careful review, the replacement was defective and 3rd make was ordered. Will be asking for a full refund. ————— Update: My prescription sunglasses were not made according to all the specs I paid for so they had to be reordered. This is not a reflection on the great local team. Called for a status update because it’s been weeks. CS lands in the Philippines. Wish companies would stop offshoring CS jobs. Ppl want local help. Anyhow, it’ll be a month before I receive my replacement pair. Hopefully they’re made correctly. —————— Great team at the MoG location; very welcoming, helpful, and knowledgeable. Adeline really helped us narrow down the best picks. The frames are unique and stylish. Price point is comparable to others in the area. Only downside is we could not use our vision insurance, VSP. That would’ve really topped the experience. 🙁

I went into this store and ask a simple yes or no question. The lady started rambling and taking abot stuff i didn't ask for. A discount. I never ask for a discount and told her I didn't want a discount and then she starts arguing with me about a discount again. All I wanted was to pay for a eye exam for my wife. Maybe she didn't like the way I looked or something. I have been busy working and haven't shaved if a few days. I went to a different place ask the same yes or no question and the lady was very nice and answer without arguing with me

Great service, friendly team and good technical information

Quick, very friendly service!

The staff was great in helping me choose new frames. They offered me suggestions, and let me walk around and try different frames. They understood what types of frames would work best with my small face size and my progressive prescription. I can’t wait to get my new glasses!

Friendly and helpful staff, quick efficient process and great prices. I wear contacts and just needed a cheap pair of back up glasses. I went in fully prepared to be pressured into a bunch of extra expenses. There were a few options to add on if I chose to, but also no pressure. And now I just wait for my glasses to arrive in the mail. Simple.

Had a great experience and got some great glasses at a wonderful price. Staff was super friendly.

Excellent staff, very polite and helpful! Lesley is the best 🥹

Great selection and great staff to help make the right choice. No sales pressure. I have shopped Warby Parker since online days and always a great product. I prefer the quality and service. The in-store experience is equally nice.

Great customer service and upfront pricing that helps you to make an informed decision.

Went to several eyeglass places. These guys were extremely helpful and professional. Great selection of stylish frames!

Best selection of modern, up to fashion frames. Great service. Only negative is that they do not take VSP

This was my first experience at a Warby Parker store, and I don’t think I’ll ever buy my prescription glasses anywhere else! The process was super easy, the staff helped me find my perfect frames, and it was such an easy process. I remember questioning “that’s it? It’s that simple?” Yes, buying eyewear can be THAT simple!

Great team,great experience and did I say great team! Definitely will highly recommend.

Received glass and the lenses scratched within weeks. Took them back to the store. They apologized and said it would be two weeks to get them back and they would expedite the replacement. 5 weeks later and many calls to a very unhelpful customer service center we still do not have the replacements. We keep getting excuses that the lab is being upgraded, that it takes 30 days to get lens replacements (should probably communicate to the stores on that one), that they are sorry but they cannot communicate with the lab and the lab isn't responding. When you call the store you get sent to the national customer service so the store is no help. They have cute frames but we will never shop here again.

Came in for a fit adjustment on an existing pair of glasses. The employee was extremely courteous and helpful. She was able to make the adjustments after a single attempt and advised warby Parker’s scratch warranty. We were able to take advantage of that as I have scratches on on the lenses and now have a new pair being shipped to the store for replacement. The whole visit took no longer than 5 minutes. 10/10 experience.