W. Broughton St.

I unexpectedly stopped into WP while on vacation and received excellent service. If I'm ever in need of optical services while in Savannah, I will definitely visit this location.

Loved it! The ladies who helped me today are super nice and the eye exam was simple!

Amazing service!!

Walked in to get my glasses fixed. It was quickly done at no charge. I very much appreciate the gesture and would recommend this store to all folks needing repairs, replacements or new eyeglasses. HenriG.

Friendly, professional, and patient.

Very friendly staff. Nice, clean place of business.

My husband Chuck Taylor wrote a review very recently and the only response was auto generated. His review is not the first mention of an extremely rude mgr type head salesperson. That one (the one in the big white chunky glasses) came out from the backroom fighting customers (us). Btw, I also bought a pair online, so -yes- I am also a customer, but not for long if you don’t clean house. And, only then online to avoid such rude people. As soon as he said to her (after the miserable encounter with the greeter with the tortoise-shell rectangle glasses who tried to discourage us from customer service and insisted it was overcast when we’d just been in full Sun): “I’m not getting any real darkening in the Sun with these.” She snipped: “None or some bc there’s a difference? That was it. He had to correct her by saying calmly: “I’m picking up on an attitude.” If these hires don’t know the difference between being belligerent with a customer vs being helpful, there is no way to train that into them. They need better professional help. Like psychoanalysis. Unfortunately, not my field. I’m a professor of languages as well as sales and marketing. Check one of the other 1 star reviews for the same comment. At least one other review mentions such a rude mgr the person writing it said I’ve never experienced anything like it. What southern hospitality! Gives Savannah a bad name. So, cut the crap and get em to behave better or you are gonna lose business.

Space is clean and inviting! Sherri was so helpful and I really appreciate her attention to details around fit and helping me find the style I was looking for. She was patient with me.

I had just received my new glasses - which I ordered online - having chosen transitions. It was full sun the first time I wore them outside. I noticed they were not getting as dark as I expected, so I decided to go to our nearby store and ask if they could replace the lenses somehow or just remove the charge for the transitions. My wife was with me. The woman who greeted us was unfriendly from the start. That included her body language. Defensive. She stood in the doorway, with some kind of clipboard in her hands. Off-putting is the best word to describe her, then she got worse. She had an annoying tone in her voice as she proceeded to say “no” to every request for customer service. Then, as we didn’t just walk away defeated, she said only the head salesperson could answer. But, before the greeter went back to get her, she argued with us about the level of sunshine on that day - Friday, April 25, 2025. I said I was just in full sun! No she insisted it’s overcast today. Go outside and see for yourself. In a word, attitude, very bad attitude. Not to mention, she might need a new prescription. We waited and waited for someone to appear from the backroom. I noticed a woman who joined the rest of us but neglected to approach us. The greeter who went to get her said nothing to us (like not even here she is). She didn't even point us out to the other employee. I had to ask are you the one the greeter said we should address with our concerns? (They never even gave us their names.) I might be the one, I think she said, mumbling and rocking a bit as she said it, that is, also leaking attitude both with her tone and demeanor. So, I proceeded to ask if I can just get refunded for the cost of the transitions...No! The system won’t allow that. So I said in other words I’m gonna have to return these glasses, which I don't want to do, and wait to get clear lenses back and that's my only recourse? I have to go out of my way not the other way around. I added I’m sensing attitude here - she snipped what do you mean by that - my wife added she’d taught customer service and was duly unimpressed. (She was being modest; she’s a Fulbright scholar with triple masters degrees only one of which is an MBA; but along with other things, yes, she’s an expert in customer service). My wife added to her remark that because of the lack of customer service they were starting to get on her nerves, too. Again, we witnessed the posture and the tone. What do you mean? I said “I’m going to corporate.” My wife added “because you are not getting it.” She only consults for a fee, like everyone else, so she didn’t give them a “free” lecture, which she can do. Earlier on, my wife said she thought the demo pair looked better than the ones I was sent. She complimented the greeter’s glasses (rectangular shaped tortoise) because the pattern was not as irregular as my pair. So, then my wife said, could they at least pop those out and replace them with the nicer pair. Again, there was a reason to say no in a snippy tone. My wife informed her she’d read online that someone did just that in another Warby Parker and was treated well. "Rectangle tortoise" shell gal was a perfect example on how not to serve a customer. It was pretty overwhelming. The other one was wearing big white chunky glasses. She was no better. I said I’m going to corporate and added “because they were very nice online” when I ordered them. It was not a disappointment this time either. Not only am I getting a refund for the transitions (bc they could not be darkened as to the company offering only one shade) but they are sending me another pair for free to compare to the ones my wife thought could be better looking. Exactly the same, lenses and all. My choice on which to keep and which to return. Go there to look at the frames, but I recommend bypassing the store and ordering online. They are nicer and much more competent. This is the kind of experience my wife used to share with her university students on how not to treat customers. Online gets 5 stars. Store only 1.

Walking into Warby Parker in Savannah GA was an outstanding experience. I came in off the street with a pair of designer sunglasses that had a broken nose pad. Even though they had no obligation to help, the team went above and beyond—replacing both nose pads to match perfectly and repairing them on the spot. This level of care and service is how lasting business relationships are built. It’s not my first great experience with Warby Parker either—at their San Antonio TX location, I had basic questions about getting prescription glasses, and the staff there were just as helpful and patient. I’m looking forward to visiting the Nashville TN location in the next couple of months to get my new glasses, and based on my experiences so far, I fully expect the same professional and courteous service. Warby Parker has earned my trust and future business. Highly recommend!

Warby Parker in Savannah met my need for an eye eval (excellent!) and new glasses (so many great options!)

I made an appointment here for a new prescription, as my last exam was over three years ago elsewhere, and the other guys offered a date four months out; I was able to reserve an appointment the next day here at Warby Parker Savannah. I received my glasses today - and wow - what a perfect vision adjustment, look, feel and fit. I must say, the exam I received from Dr. Warstsdt was thorough, accurate (based on my new lenses) and relatively inexpensive - given that I was out of network for insurance. And, the luxury of being able to try on the frames on-site, contributed to my 5-star service and rating. I highly recommend trying this outlet. Top notch.

Everyone was nice and helpful. They answered any questions I had and then some. I had a thorough eye exam and had help picking out and ordering glasses. I was in and out in less than an hour. Great experience!

Professional exam, outstanding support staff

The layout of the store was fresh and inspirational. I was able to find a good selection to suit my taste that was different from the usual eyeglass stores. I also appreciated that the store had sufficient personnel working to help many clients at the same time despite being very busy. My service representative Sherry, was extremely professional and efficient in helping me to zero in on exactly what I was looking for. Within a matter of minutes she had made some suggestions that I loved. I couldn’t be happier with my selection.

Great staff, friendly, knowledgeable and helpful

Great service, fast and easy and great frame styles to choose from for everyone. Andrea helped us and she was great!

Amazing! All very helpful and I was able to get the best new glasses.

Great experience. Super friendly, efficient, and thorough. I felt I was giving personalized care from my eye examination where all of my questions were answered in detail and I was given time to peruse the frames and also ask for advice. I am thrilled that my new fun glasses will be shipped to my house. A great experience all around and I will be back. Way to go Savannah Warby! :)

Crazy business model. I stopped wearing contacts, so I asked WP to fit my sunglasses frames with prescription lenses. They refused saying I had to buy a whole new pair of glasses, frames + lenses, even though I only needed lenses. Went to a local shop that put in prescription lenses, higher quality (polarized), at nearly half the price as buying a new second pair at WP.