The Village at Meridian

Convenient, affordable and stylish selections. Easy in and out process as well

Nightmare. From the get go, I stated that I needed frames for low nose bridges. On the try on, they kept trying to offer me frames without them. I had to state it at least five times, and they still kept attempting to sell me other frames. That should have been my warning. Then they emailed me several times for my prescription. I had uploaded said prescription already and they were still emailing me for them. I had to contact them to verify they did have my Rx and to stop spamming me and hopefully get production underway. Following that, they failed quality checks twice, so they postponed delivery for a month. The sent zero notice, so I stopped by the store to ask what was going on. The rep assured me he would look into it and send me an email with the info. I never got the email, and had to call in to get the information. They assured me it had shipped would be delivered the following week. (Of course, I never got the email confirmating this either.) Lo and behold, it was not delivered on the promised date. I had to contact two MORE reps (as one disconnected mid convo) and neither helped. All I asked for was that they verify my email was correct (which it was) and that they send the email with the tracking info. Simple, right? Apparently not for the team at Warby Parker. After wasting an hour of time plus a lot of creative ways to ask for the SAME THING, they still could not figure out I was asking for the shipping info, despite verifying with me my glasses had shipped. At this point, it wouldn’t surprise me if they shipped it to the bottom of the ocean on accident. Never getting glasses from them again. edit: Looks like the workers check the reviews and actually reached out to me to offer help in this regard. I gave them an extra star for their communication. (More or less stars to come depending on when and in what condition my glasses actually end up.)

The staff was incredibly friendly, to the point that they directed me to a competitor across the street, where I received a better product for less. I received two pairs of glasses for $100 less!

I shopped online for my Warby Parker frames, using the virtual try-on feature, but went in to the store at the Village at Meridian to have a fitting. The store was clean and bright and the employees were knowledgeable and engaging. I did not feel pressured to add on features. I was emailed an itemized receipt for my HSA. I will bring my family when it is time to update their glasses.

Wow, what a great experience! From product knowledge to incredible customer service this is a first rate team. I highly recommend Warby Parker at the village in Meridian. Haven’t got my glasses yet, but very excited to get them. Big thank you to a first grade team!