Naperville

Love this place! Staff is always friendly and accommodating!

Friendly attentive staff in a very clean and bright store. Frames are displayed well and are easy to handle.

Associates are always very helpful even when you try on numerous amounts of frames.

I purchased everyday glasses and sun glasses from Warby Parker. The everyday glasses came right on time, but I received a message from Warby Parker telling me that they had a lab down and so they were delayed. Then I received another email telling me again it was an issue with a lab. After that I received an email telling me they didn’t have the frame I wanted and suggested I pick out another pair. I wrote back asking if they could get that frame from another store and I was told no they could not. So I drive another hour to the store and the tall lady with short gray hair was very very rude. As was looking for another pair of frames I saw the frame I ordered on display. I asked why if they were out of inventory they would have the frame on display. They could not explain so I asked if I could purchase the frame again and it was suggested I could, but they couldn’t be sure I would have a different experience. I’m will not use Warby Parker again. No customer service.

I walked into the store and was welcomed immediately. The Sales Agent was friendly, personable, and professional. Need glasses or upgrades see them!!!

Received really great customer service at Warby Parker. They listened to me when I described what I was looking for, provided a great selection, were very knowledgeable, and made buying eye glasses and sunglasses were fast and efficient.

Thank you for your help Cat!

Great experience for getting an eye exam and new glasses. They have a wonderful, professional staff and a great selection of glasses.

My experience has been an absolute nightmare. I got an eye test and ordered frames from them and everything about my order was screwed. They confused the OD prescription from the OS and switched it, forgot to measure the frames to align the lenses to my eyeball and now I have to go back again because I am pretty sure the prescription was wrong from the beginning. I have never had a service involving multiple incompetent people, including the optometrist. I am on the third prescription glasses I receive from them and it is still causing me headaches. Save yourself the time and go to an actual professional.

So glad to have the most helpful person find just the right frames!!

This is a great store. The staff are approachable and helpful. The selection of frames is solid. The store is clean and tidy. I'm excited for my new frames to arrive - I might actually start wearing glasses out in public.

Appointment was made day of and it started on time. The provider was pleasant and competent. My contacts feel good.

The tech helping me was kind, patient, friendly, and quick. I was greeted immediately upon walking through the door. I love this location. Each time it's someone new and each time everyone is so polite and helpful. Keep it up Warby Parker! I wish all companies had this quality of customer service.

OUTSTANDING experience and will definitely be back!

I have worn glasses since 1964. Warby Parker is by far the easiest eyeglass buying experience. (This is my second time purchasing from them.

I absolutely love the vibe and the people at the store in Naperville, Illinois. Even though I live in Iowa, this is where I get my glasses. They have a great selection and are very honest and open with you about cost, timing, and will help you pick out the right glasses.

I have bought glasses a couple of times now and have found them to be very helpful.

Highly recommended. First of all, the value of the glasses with lenses along with the service and help you get, can’t be beat in my opinion. The optometrist was great, made the exam quick and easy and informed me of any eye concerns she found. The look and feel of the store is also very chill, and the styles they have are just as good if not better than the overpriced name brand frames found at other retailers. The other honorable mention is the app, super slick, everything that was done in the store automatically synced with my app, so I got my order info and prescription right in the app after my appointment, that’s pretty cool. Glad I gave Warby Parker a try and plan on sticking with them.

Both the staff and the doctor who examined me were very attentive and friendly. I was very pleased. This will be my go-to place for any need I have.

Many affordable styles and upfront prices. Great shopping experience.