Oakbrook Center

Disappointing Experience I had an appointment for my daughter at Warby Parker in Oak Brook, yesterday at 9:00 AM. We arrived a few minutes early, but the doors were still locked at 9:00. Once we were able to get inside and check in, we were told that her insurance information could not be found in the system. I was asked to call my HR department to verify her name, date of birth, and insurance coverage, which I did. Everything was confirmed. The staff member then contacted corporate to verify the information, and corporate confirmed that my daughter was, in fact, in the system and covered. This process understandably took some time. What was especially frustrating is that I had already provided the insurance information when I received the confirmation call prior to the appointment. None of the insurance issue was caused by me, yet while we were trying to resolve it, I was eventually told that the optometrist could no longer see my daughter because our appointment time had passed. At that point, I was offered another appointment for a different day. Unfortunately, after spending the time and energy to get there and having the appointment fall apart because of an issue on their end, I decided I will not be returning. The biggest issue for me was the lack of customer service, communication, and awareness of the situation. There should have been a better process in place to handle an insurance/system issue without penalizing the customer for the time it took to resolve it. If you have an appointment here, I strongly recommend double- and triple-checking that your insurance information is completely verified in their system before you arrive. Otherwise, you may end up wasting your time for something that isn’t within your control. I expected a much better experience from Warby Parker and was very disappointed.

God forbid you are late a few minutes… we contacted Warby Parker about being late and they sque they would communicate the info to the Oak Brook location. Upon arrival 14 minutes late we were told we couldn’t be seen and that the eye doctor had an emergency and had to leave. I’m pretty certain they were lying but anyway. It sucked and they couldn’t care less about us as customers.

awesome experience - even better service - can’t say enough good things - thank you!

All will depend of their convenience!

Melanie and Michelle were so helpful. Made the experience painless and efficient!

Thank you, Joseph, for being a wonderful helper during our visit! He fixed my sister’s glasses and was super friendly and knowledgeable.

Harrison, David and Dr. Ayala were so professional and helpful with me as well as patient. The process was fast and seamless. They just won a lifetime customer!

The staff member that helped me was so friendly, efficient and very helpful in picking the best frames for me. My questions and concerns were satisfactorily addressed, all in all a greatly positive experience!

I always have a pleasant experience at Warby Parker. I have reading glasses and periodically I'll drop in to get a "tune up" on my glasses: reshape, tighten hinges and a general clean. I like the service.

Absolutely terrible experience. We went into the store on 7/3. Despite being handed the exact glasses in the exact color I wanted, the associate still managed to order the wrong color. She was completely rude and acted like we were in the way for most of the visit despite spending our money on two pairs of glasses. When I went to give her my address, she acted like I was speaking gibberish and was completely rude. It was only after receiving my order that I found out she ordered the wrong color. When I went to get them replaced online, I was assured twice that my replacement would arrive only to find out today that they never submitted a replacement. None of this would have happened had the unhelpful associate not placed the wrong order. Both the in-store and online experiences showed me I will never use Warby Parker again.

Thanks to Dr. Ricky, Lucas and David P. for helping me get some really nice and trendy glasses today!

Abby was very helpful and friendly!

Went in for a repair for my sunglasses. I didn’t purchase them from this store, however, the associates Abby & Harrison were more than happy to help! Harrison replaced the screw on my glasses in just a few minutes. I really appreciated their service :)

Always patient and kind welcoming helpful.

Very nice eye doctor and thorough. Chris helped with glasses selection and paperwork and she was awesome

Customer rep was friendly, knowledgeable, and very helpful. The entire staff had a welcoming demeaner. They made the buying process easy.

Lucas and Abby were so incredibly helpful. Appreciate their care, efficiency and attention to detail. Thank you! Highly recommend this store.

Went in to get my eyes checked for blurry vision, the doctor was super nice and the whole process was super smooth. Chris then helped me decide which frames to get and what would suit my face the best!

I’ve worn glasses for decades, but I learned something new when Abby assisted me with picking out my latest pair of WP frames. She was very knowledgeable about what would work best for my face shape and prescription while also allowing me to pick out something fun and stylish. So grateful for Abby’s assistance!

Great customer service - so helpful and customer-centric. And great products too!