The main attraction at our Oakbrook Center store (aside from the frames, of course)? A bold original mural by Chicago-based artist Cody Hudson.
Meet our top-notch optometrists
Our eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Josué Morales
Introduction
Dr. Josué Morales is a state-licensed optometrist who graduated from the Inter American University of Puerto Rico (IAUPR) in 2021. Specializing in primary care optometry, Dr. Morales uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Dr. Ricardo Ayala
Introduction
Dr. Ricardo Ayala graduated from the Chicago College of Optometry (CCO) in 2023 Dr. Ayala is proud to be a member of the Illinois Optometric Association. As an Illinois native (fun fact: he graduated from Plainfield South High School) he is grateful to be practicing close to his hometown community. In his downtime, Dr. Ayala enjoys watching movies, playing video games, and spending time with his wife and his dog, Daisy.
Dr. Caitlin Nguyen
Introduction
Dr. Caitlin Nguyen graduated from the University of Houston College of Optometry in 2026. Dr. Nguyen is currently training at the Illinois College of Optometry with a focus on pediatrics, binocular vision, and vision rehabilitation. In her downtime, Dr. Nguyen enjoys knitting, crocheting, and reading.
Dr. Josué Morales is a state-licensed optometrist who graduated from the Inter American University of Puerto Rico (IAUPR) in 2021. Specializing in primary care optometry, Dr. Morales uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Comprehensive exams starting at $85
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Oak Brook, IL
4.7 out of 5(541 reviews)
Bret S
November 10, 2026
5 out of 5
Love this store, thanks again for great service & friendly staff.:-). Shout out to Chris, who helped me today.
Response from Warby Parker
November 10, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Ryan B
November 10, 2026
3 out of 5
I have been a Warby Parker customer for 10+ years and unfortunately it’s about time for a change. The in-store experience is 5 stars. The customer service 3 stars and the shipping consistency is 2 stars. I recently visited the Warby Parker store for an eye exam and ordered two pairs of glasses, eye glasses and prescription sunglasses for over $400
In purchases. The eye glasses showed up in a reasonable amount of time, but were far too tight even in the wide. I went in to get them refitted and need to visit a second time for refitting.
The sunglasses however, lost in transit. Did Warby Parker follow up to tell me? No. I looked it up because I’ve been wearing my new prescription for a week, but come to find out the glasses were lost. This is the second time I have had this issue. When reaching out to customer service they looked up the order and placed another order, I asked for expedited shipping’s they didn’t offer it. Then they asked if I was interested in spending $40 for glasses replacement insurance. Mind you expedited shipping’s is 10 days which regular 14.
I asked the chat customer service rep Ariane if I could have an email contact for their supervisor. This being the second time I have dealt with an issue regarding “lost in transit glasses” I need to bring this to someone else up the chain. Ariane was very evasive asking me why I needed to contact a supervisor and would not provide me with an email. Rather she said, “supervisors do not have emails.” Uh what? Sure they do, it’s 2026, how do people communicate with any job, via email. So after asking multiple times, Ariane just offered me the help@warbyparker.com, how transparent of a company. Why not give a customer the opportunity to voice their concern directly to someone in a role of responsibility. So I wrote to help@warbyparker where they offered me $25 off. Hmm 🤔 seems like a bit of a weak offer for one, and they said they already offered me free expedited shipping. Actually, I requested that as the very least they could do was rush the shipping. Needless to say, this was fumbled as an opportunity to help a customer before I write a review. And here we are.
Buyer beware, you may or may not receive your order on time or at all. This set of glasses will be the last time I purchase from Warby Parker, they had their shot.
Response from Warby Parker
November 12, 2026
We are incredibly sorry to hear about your experience, Ryan. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
Bridgette J
November 07, 2026
5 out of 5
NaKayla was great! I appreciate her input
Response from Warby Parker
November 07, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Ann S
November 03, 2026
5 out of 5
Yesenia from the Oakbrook store was very helpful. She helped me pick frames and was very patient.
Response from Warby Parker
November 03, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Seth W
October 25, 2026
5 out of 5
The staff was very friendly and helpful. I have always been a huge fan of Warby Parker!
Response from Warby Parker
October 25, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Hollis L
October 24, 2026
5 out of 5
Chris was very helpful, kind and patient helping me pick out my glasses. She had great knowledge of correct fitting and use of progressive lenses. Thank you Chris!
Response from Warby Parker
October 24, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Beth B
October 23, 2026
4 out of 5
Progressive lens went up in price
Response from Warby Parker
October 23, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Theadora R
October 19, 2026
5 out of 5
Brittane was friendly and warm—helped us look up our insurance, gave guidance prior to my daughter’s exam so she knew what to expect, and then once we had a prescription, helped us find the perfect frames for her. She gave us pricing options along the way, including warranty coverage. Just a lovely individual to work with. We will be back for my glasses soon.
Response from Warby Parker
October 19, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Jon F
October 15, 2026
4 out of 5
The service was fast,they were training a girl so she was a little slow on knowing things we asked but the other girl was helping her out and keeping us on track
Response from Warby Parker
October 15, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Raman S
October 12, 2026
1 out of 5
I was seven minutes late for my appointment due to delays at work, I am a physician myself and my last patient was very complicated. They refuse to see me because their no-show policy is five minutes. I wanted to speak to the optometrist which I was not allowed to, just ask for some compassion to hopefully fit me in and again I was denied, I feel like there is absolutely no compassion at this location, all I heard was unfortunately… Unfortunately… Unfortunately. If somebody came to see me and they were willing to wait to be seen, I would definitely give them that option. I guess that physicians are different. Would recommend going to a different site, there’s 10 employees waiting out front and i’m not sure what they’re actually doing Besides saying hello, that money could be better used to pay for additional optometrist so that they could actually take care of people
Response from Warby Parker
October 14, 2026
We are incredibly sorry to hear about your experience, Raman. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
Frank Z
September 30, 2026
5 out of 5
Got an eye exam from Dr. Ayala. He was great! Gave great recommendations! Then had great service from Chris! Thanks for the help!
Response from Warby Parker
September 30, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Local N
February 20, 2025
5 out of 5
The ease of picking out glasses for my wife and I and the excellent service provided by the staff especially Lucas made our recent visit extremely pleasant! Lucas made the entire process from start to finish super easy and enjoyable ! He was super helpful and very knowledgeable. 10/10. The store was clean and full of smiling helpful staff. Great energy was felt as soon as we walked in.
Response from Warby Parker
February 20, 2025
We are so glad you had a great shopping experience! We hope to see you again soon.
Tom W
September 21, 2026
5 out of 5
Great welcoming store. Eye exam was quick, comprehensive and efficient. Retail staff was helpful, friendly, knowledgeable during my purchase.
Response from Warby Parker
September 25, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Pamela B
September 24, 2026
5 out of 5
Julian was awesome. Helped me with my defect in glasses and upgraded so won’t happen again. Thank you!!!
Response from Warby Parker
September 24, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
jeremy s
September 16, 2026
1 out of 5
The optometrist there was using broken equipment and ended up getting my prescription wrong. I said the final script looked blurry but he told me I had a lazy eye and it was uncorrectable. He also looked at my retina scan and told me I had bleeding behind my left macula and needed an urgent scan at the ophthalmologist’s office. So I took a half day off of work and paid $400 for an ophtho work up only to be told there was nothing there. I had to pay $130 to go get a second opinion prescription at Target optical. They got the script right and did the normal thing of having me try on test glasses to reality check it. They looked at my retina and said it was normal. I told them about the first appt and they said “there’s a shadow there, it it’s a freckle.” I paid $400 to go have a freckle looked at. Warby at least agreed to remake my lenses with the proper prescription, but only gave me $85 back, so I’m still out over $600 including the extra pair I bought from Zenni that also has the wrong prescription. Warby Parker makes nice glasses, but do NOT get your eyes examined at this location.
Response from Warby Parker
September 23, 2026
We are so sorry to hear about your experience, Jeremy. This is absolutely not the experience we aim to provide, and we would love to follow up to make things right. Please reach out to us at reviews@warbyparker.com so we can connect further.
Samuel C
September 12, 2026
1 out of 5
Gave me wrong prescription and didnt want to refund eye exam for giving me a incorrect exam. The customer service is horrible too they give you a phone number that are people from a different a country who doesnt help and give the wrong information. I returned the glasses
Response from Warby Parker
September 16, 2026
We are very sorry you did not have a great experience, Samuel. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Elizabeth W
September 07, 2026
5 out of 5
I was greeted immediately and pointed in the right direction. After 5 minutes I received very good help, advice, opinions and feedback.
I would recommend Warby Parker - a good experience.
Response from Warby Parker
September 07, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Ramzi D
September 06, 2026
1 out of 5
Won’t replace lenses on frames bought elsewhere. Don’t call yourself an optometrist then!
Response from Warby Parker
September 07, 2026
We are very sorry you did not have a great experience, Ramzi. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Bob S
September 05, 2026
5 out of 5
Very satisfied. Eye care, frame choices, and value. Highly recommend
Response from Warby Parker
September 07, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Ronald M
September 03, 2026
2 out of 5
The employees were all nice and professional, but the prices were much higher than the commercials show. The prices are a bit deceptive and much higher than thought to be.
They do separate the charges for exam and glasses, they overcharged us by 70 cents, from the paperwork to the billing amounts. The 70 cents were not any concern but do that enough times and reap the windfall.
I will rewrite this review after my new glasses come in and hope all goes well.
Response from Warby Parker
September 03, 2026
We are very sorry you did not have a great experience, Ronald. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Victor M
August 26, 2026
1 out of 5
Disappointing Experience
I had an appointment for my daughter at Warby Parker in Oak Brook, yesterday at 9:00 AM. We arrived a few minutes early, but the doors were still locked at 9:00. Once we were able to get inside and check in, we were told that her insurance information could not be found in the system.
I was asked to call my HR department to verify her name, date of birth, and insurance coverage, which I did. Everything was confirmed. The staff member then contacted corporate to verify the information, and corporate confirmed that my daughter was, in fact, in the system and covered. This process understandably took some time.
What was especially frustrating is that I had already provided the insurance information when I received the confirmation call prior to the appointment. None of the insurance issue was caused by me, yet while we were trying to resolve it, I was eventually told that the optometrist could no longer see my daughter because our appointment time had passed.
At that point, I was offered another appointment for a different day. Unfortunately, after spending the time and energy to get there and having the appointment fall apart because of an issue on their end, I decided I will not be returning.
The biggest issue for me was the lack of customer service, communication, and awareness of the situation. There should have been a better process in place to handle an insurance/system issue without penalizing the customer for the time it took to resolve it.
If you have an appointment here, I strongly recommend double- and triple-checking that your insurance information is completely verified in their system before you arrive. Otherwise, you may end up wasting your time for something that isn’t within your control.
I expected a much better experience from Warby Parker and was very disappointed.
Response from Warby Parker
September 01, 2026
We are very sorry you did not have a great experience, Victor. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Margaret K
August 24, 2026
1 out of 5
God forbid you are late a few minutes… we contacted Warby Parker about being late and they sque they would communicate the info to the Oak Brook location. Upon arrival 14 minutes late we were told we couldn’t be seen and that the eye doctor had an emergency and had to leave. I’m pretty certain they were lying but anyway. It sucked and they couldn’t care less about us as customers.
Response from Warby Parker
August 25, 2026
We are very sorry you did not have a great experience, Margret. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Shawn R
August 23, 2026
5 out of 5
awesome experience - even better service - can’t say enough good things - thank you!
Response from Warby Parker
August 23, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Cezar T
August 19, 2026
1 out of 5
All will depend of their convenience!
Response from Warby Parker
August 26, 2026
We are very sorry you did not have a great experience, Cezar Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Danny U
August 19, 2026
5 out of 5
Melanie and Michelle were so helpful. Made the experience painless and efficient!
Response from Warby Parker
August 19, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!