Woodfield Mall

Warby Parker has a great selection of glasses. The doctors are there for the eye exam. Dr. Leonard was very professional and a pleasure to talk with In a friend of the store, When I finish the exam, there was a collection of frames that I have looked at prior to the eye exam Dawn helped me pick out The right frames From their collection and suggested a couple more frames as she met me and looked around the store at other frames. Dawn Was absolutely amazing to work with. Dan made it so much fun and had great suggestions. I will definitely be returning to that store and want to work With Dr. Leonard and Dawn. These are two of the pairs I purchased.

Cat was absolutely wonderful!! She was so helpful and in all of my 25 years of frame shopping, she was willing and able to honestly tell me what worked for my face shape and what didn’t. I WILL go back because of her!!! Thank you, Cat!!

Fantastic Doctor! and Ingrid was a great help, very patient.

Wonderful customer service! Sierrah was phenomenal! The only place that I will get my glasses!

I would highly recommend against using warby parker in woodfield mall. Their optometrist is not comfortable or knowledgeable in adjusting eyeglasses. He gave me a line that he is trained and comfortable in adjusting warby parker glasses only. Never I have heard that from any other optometrist. Seems like either he was being lazy or truly not experienced.

My regular eye care doctor hasn’t served me well with eyeglasses. I visited Warby Parker, got an eye exam from them, then ordered two pair of glasses for less than a single pair would have cost at my previous eyeglass place. Thumbs up Warby Parker.

Had such a great time at this location! Our associate was incredibly knowledgeable and helpful. She brought us everything we wanted to try and explained each step of the process. Will definitely be returning in the future!

Service is always very good here. The one star is for the upsell tactics in the eye exam. I had a retinal exam last year and said that I wanted to hold off this year. The associate told me I had to then get my eyes dilated to continue the appointment. And there was no other option. I was not in a position to get dilated so I had to do the retinal exam and pay separately. After investigating this was not true. Careful as this is a typical upsell tactic here. Very disappointed with the gal that worked with us as she seemed trustworthy but proved otherwise.

I used Warby Parker for the first time a few weeks ago. I ordered 5 frames online, but needed an exam. There was a Warby Parker optical store with eye doctors. I failed to get my optometrists name, but she was young (comparably to me). She was very pleasant and focused. Very detail oriented during the exam. I’ve warm glasses since the 8th grade and my son has an eye condition requiring an MD eye doctor. That said, I’ve been around. I was very pleased and impressed with the service and results. Additionally, I showed an employee the frames I had identified from my home shopping experience and they had them in the store. So I just bought there for convenience, but this was very smooth as well. All around a great experience. Thx!

This location has the greatest employees! Always friendly and really takes the time to make sure you have everything you need! I’ve been buying Warby’s for well over a decade!

Great store. Super helpful staff. Tons of options.

Friendly and very informative staff.

Always makes picking out eyewear painless. Team is professional and I have never waited more than 15 minutes to be served. Really glad I tried Warby Parker last year for the first time. Just made my second trip back!

Great place to purchase eye wear.

My first time here and was impressed with the staff. They were friendly, knowledgeable and didn't rush me while picking out glasses. I bought 4 pair of prescription glasses due to macular degeneration and they were patient and helped me with my decisions.

I purchased glasses in January and couldn't see far with them and they were blurred. Took them back and February and even had an eye exam. It's October and still having problems seeing out of them. I explained I have to wear my old glasses these glasses cost 600.00 with insurance. I was told you only paid $325.00 your insurance paid the rest. Just let your eyes adjust to them. I been trying to see for eight months finally switched back to my old glasses. Unfortunately my prescription doesn't expire until 2027 but the frames are great.

Excellent customer service. I had a few issues getting just the right frames and one pair came with a scratched lens, but Warby Parker was very accommodating. I've had to go in a few times to get the glasses adjusted just right. I really appreciate Lukas' patience with me. He listens, asks questions and really wants to make sure I'm comfortable with how the glasses fit. He is very good at his job. Everyone there is always very friendly and wants to ensure a positive customer experience.

* EDIT* I have to learn to wait before tooting horns .. only one pair delivered. 5 emails saying 'your order is on the way' ... but only about one pair and only one pair delivered. I have to call to find out that my 2nd pair had to be shipped somewhere else to be completed. That's fine - but where is that email? some kind of notification? I know this is not the Store's fault, so I wont change the store rating, but since everyone is 'review happy', might as well talk about the whole experience. *END EDIT* 10/7/25 First time visit. Extremely happy with everything about my appointment and purchase. Everyone was welcoming, space was comfortable.

I loveeeeeeee Warby and Loved the staff that helped me pick the best frame in under 45 mins before closing. I genuinely love Warby so it did not take much for the staff to give excellent service, which they did! If you send me a three compartment case for all three of my frames, I’ll take it to IG 😃😃😃😂❤️

Great experience with customer service! Came back a second time after my initial consultation a week prior— they remembered me and had a warm welcome!