Magazine St.

I had excellent service and a purchased a pair of glasses from Allison, my salesperson, who suggested those frames and told me about the new progressive lens that you can use in your car. This means I do not have to have prescription sun glasses too. I feel that Warby Parker offers excellent service and selection at a fair price and their frames are good quality too.

I can't stress enough how great my experience was today. The employees were friendly and helpful and able to answer all of my questions easily. They suggested flattering frames and colors. One associate went as far as to print out an insurance claim form and fill most of it out for me... now THAT is customer service! I'll never shop for glasses anywhere else. I just wish our WP had in-house eye exams. Thank you for GREAT service!

The Warby Parker store on Magazine St. in New Orleans generally receives positive reviews, with customers frequently praising the friendly and knowledgeable staff, excellent customer service, and the stylish, affordable frames. Key Themes from Customer Reviews Exceptional Customer Service: Many reviewers highlight specific employees (like Don, Jess, and Cayla) for being patient, helpful, and accommodating, whether for an initial purchase, an eye exam, or simple frame adjustments. The team is described as warm, welcoming, and attentive without being pushy. Affordable and Stylish Products: Customers appreciate the wide selection of fashionable frames at a reasonable price point, often noting the good value compared to other optical shops. The price is frequently mentioned as a major positive. Efficient Process: The in-store experience is described as quick and easy, with staff using technology like iPads and iPhone programs to quickly measure pupillary distance and place orders. Convenience and Services: Customers value the ability to try on all online frames in person and return for free adjustments. The store is also noted for offering eye exams on-site. Minor Criticisms: The main minor issues occasionally mentioned are the lack of an optometrist always on-site (though eye exams are available by appointment) and that it's primarily a "frame studio" where glasses are ordered for later delivery rather than an immediate walk-out purchase for prescription lenses. There was one isolated review about a lack of initial greeting during a busy period. Overall, the store has a high average rating (4.5 on Google Maps with over a hundred reviews) indicating general customer satisfaction.

Excellent customer service from Jess

I've been a prescription customer for many years. The quality, value and service are excellent. Styles evolve and they always have the right one.

Loved Sara she was great! Very nice staff :)

Knowledgeable and friendly customer service.

Many thanks to Don at Warby Parker on Magazine, he was a great help! Really appreciate all the insight and advice offered by their techs.

Great service. Very knowledgable opticians.

The whole team at Warby magazine was friendly , warm and welcoming , truly amazing.. they work together as a team to help you pick the perfect frames... they make sure the fit is the best possible for your face and your prescription.. they even help adjust your old pair to hold you over till your new pair arrives ...

The team at Warby Parker on Magazine Street is always friendly, knowledgeable, and makes the whole process easy. Their customer service is top-notch—welcoming without being pushy, and genuinely helpful when it comes to finding the right fit. The price point is a big plus, especially if you’re someone who tends to be hard on your glasses—or if you have little ones or a mischievous dog who occasionally runs off with them! The selection is good, though I’d love to see a bit more variety in styles down the line. Overall, though, it’s a great spot for stylish, well-made eyewear at a fair price, backed by a team that clearly cares about their customers.

Easy system to get stylish glasses

Great company and great customer service every time I've had to go in the store. Highly recommend

From the minute I was greeted when I walked in the door, I was impressed by the friendly people working there. The store is nicely appointed and there’s a great selection of reasonably priced fashionable frames for prescription and non prescription eyewear. There is a doctor available for eye exams, or you can bring your own RX. I ordered prescription sunglasses and the turnaround time is 10 business days mailed directly to your home. Very pleased with the experience and looking forward to receiving my new sunnies! Special thanks to Chikira, who took great care of me.

Staff were very friendly, helpful, attentive, and informative. My children and I had a great time picking out our frames.

Warby Parker on Magazine Street in Uptown New Orleans delivers exceptional customer service!!! I thoroughly enjoyed my experience there today. I would highly recommend this location and brand to anyone in need of prescription eyeglasses/sunglasses.

Jess made our experience at the store memorable. She was patient with my 11 year old son as he tried different frames. We will definitely be back!

The staff is nice and easy to work with

So helpful and great ambiance!

Trenese gave amazing service. She got me to purchase two pairs.