Derby Street Shops

Was looking for an elevated style of readers - fabulous selection

Amazing customer service at the Hingham location!!!!

I love Warby Parker and wouldn’t go anywhere else in search of eyewear. The experience is quick and perfect! I have always been immediately approached by an associate and guided through the selections. They are very knowledgeable and personable. Today I bought a pair of reading glasses and one for distance and I was in and out in less than 5 minutes…… I loved my last frames so I repeated my choices with stronger scripts. The best part was the price. Both for only $170.00. Check them out.

Knowledgeable and helpful staff. Selection of frames easy to see, limited styles in variety of colors and sizes. Easy transaction, insurance claim done, too.

My experience at the Derby Street Warby Parker location has been exceptional. During my first visit, Julie and Arisa provided outstanding service as they helped me navigate the challenge of rapidly changing vision caused by a chemotherapy medication. They patiently guided me through selecting new frames and worked together to expedite my glasses so I could see clearly as soon as possible. They also helped me find both prescription glasses and sunglasses that fit my needs and my budget. I can’t say enough about their knowledge, compassion, teamwork, and professionalism. When my vision changed again, I returned to the store and was fortunate to work with Chantelle and Chris. They were equally knowledgeable, caring, and committed to finding the best solution for my changing eyesight. Once again, I felt supported and confident that I was receiving excellent care. I highly recommend the Derby Street Warby Parker location. Every member of the team I’ve worked with has gone above and beyond to provide exceptional customer service during a particularly challenging time, and I am incredibly grateful for their expertise and kindness

I always find a visit to Hingham Warby Parker to be satisfying… friendly and efficient! Everyone there seems knowledgeable… makes me feel very comfortable’

I had a very pleasant shopping experience today at Warby Parker Derby Street Shops. The reason was Karen! She was very knowledgeable. I learned a great deal about glasses and what works best for me. She was a true delight!

I was extremely disappointed with the service at the Warby Parker location in Hingham, MA. During our Saturday visit, staff helped fix and set up my husband’s account. Because we had forgotten our FSA card, we specifically asked whether everything could be arranged so we could simply return the next day to pay. We also asked if we could complete the order online and were told no—we had to come back in person to pay. When we returned the next day, the experience quickly became frustrating. One staff member appeared unfamiliar with the system and then informed us that we were missing a measurement needed to complete the purchase. This was confusing and disappointing, considering we had made a point the day before of confirming that everything was ready and that all we would need to do was pay. When I asked whether this should have been addressed during our Saturday visit, another staff member responded in a very dismissive and abrupt manner, essentially implying that the previous mistake was not his concern. He turned away mid-conversation and ignored my question, which felt unprofessional and disrespectful. No solution was even offered. What is interesting is that I went home and ordered product even thought I was told I couldn't and told I couldn't order because of a missing measurement.

An outstanding experience. Efficient, personal and they filed my insurance claim for me. Highly recommend.

The ophthalmologist at the Hingham location was fantastic! She took her time with me and was very thorough. I was also pleasantly surprised by how great the staff was in helping me select the correct style for my face. Two thumbs up!

If you haven’t done Warby Parker, then you are doing eye care wrong! From the moment you walk in all the way up to the appointment, the staff was low pressure, but attentive and friendly. Dr. Kozak was super thorough and very helpful. Unlike some of the other eye care providers who are just going through the motions. 10 out of 10 recommend Five stars isn’t enough

Great selection of glasses and everyone was helpful and made ordering a breeze!

The worst service ever. I do not recommend this place. The employee at check-in was rude and unprofessional. I called ahead of time to make sure arriving 15–20 minutes late would still be okay, and customer service confirmed that I should still come in for the appointment. However, once I arrived, I was turned away. Very disappointing experience at the Warby Parker location .

Great service. Answered all my questions and discussed options.

I had my yearly exam with Fatima Garcia and I never felt so comfortable during an exam before. She educated me on my personal needs and I felt confident when I left knowing she acknowledged my concerns and I felt seen and heard. Noah also showed me some really pretty frames and got me out of my comfort zone it was all a fun experience! I love this location!

Visit was very efficient, thorough eye exam, all questions answered with patience.

Fast Friendly Service!

Would leave zero stars if I could. Left early for an appointment and hit heavy traffic on the way, tried to call ahead to say I would be late and got routed to a call center that told me they could not even contact the store directly due to the possibility I would be late. Got to the store and was told, “you’re 7 minutes late there’s nothing we can do”

Great experience. Clean Store. Wide selection. expert advice!

Love the selection of frames. There were a number of frames I would consider purchasing! The staff is always very helpful and super patient. Carlos did a great job helping me narrow down which frames looked best!