Derby Street Shops

Associate who helped was super knowledgeable and helpful. Super quick and budget friendly.

I love the Warby Parker store at Derby Street, it was my first time in there and I absolutely love their concept. I was working with Arisa and she's awesome. Today Chris helped and he was very nice.

friendly and helpful

She told me I had cadoracks and still let me order 600 dollars on glasses and when I got an appointment with the eye surgeon and found out that I would not need glasses after surgery I want my money back she should have told me this before I spent my money!!!

I had to go to the Warby Parker Store at Derby shop 4 times. Once it was too crowded and nobody could help me and twice there was no optician on duty either at lunch or out. My fourth trip was successful but they could not fulfill my prescription because of a prescription error. I have a call into my opthalmologist to see what is wrong with the prescription

Great help from Arissa, at the Hingham store. She was very kind and helpful.

Really helpful staff from top to bottom! Couldn't be happier.

Very comfortable with the stores sale people, they were courteous and professional. Great product and you can't beat the price for quality glasses.

Was looking for an elevated style of readers - fabulous selection

Amazing customer service at the Hingham location!!!!

I love Warby Parker and wouldn’t go anywhere else in search of eyewear. The experience is quick and perfect! I have always been immediately approached by an associate and guided through the selections. They are very knowledgeable and personable. Today I bought a pair of reading glasses and one for distance and I was in and out in less than 5 minutes…… I loved my last frames so I repeated my choices with stronger scripts. The best part was the price. Both for only $170.00. Check them out.

Knowledgeable and helpful staff. Selection of frames easy to see, limited styles in variety of colors and sizes. Easy transaction, insurance claim done, too.

My experience at the Derby Street Warby Parker location has been exceptional. During my first visit, Julie and Arisa provided outstanding service as they helped me navigate the challenge of rapidly changing vision caused by a chemotherapy medication. They patiently guided me through selecting new frames and worked together to expedite my glasses so I could see clearly as soon as possible. They also helped me find both prescription glasses and sunglasses that fit my needs and my budget. I can’t say enough about their knowledge, compassion, teamwork, and professionalism. When my vision changed again, I returned to the store and was fortunate to work with Chantelle and Chris. They were equally knowledgeable, caring, and committed to finding the best solution for my changing eyesight. Once again, I felt supported and confident that I was receiving excellent care. I highly recommend the Derby Street Warby Parker location. Every member of the team I’ve worked with has gone above and beyond to provide exceptional customer service during a particularly challenging time, and I am incredibly grateful for their expertise and kindness

I always find a visit to Hingham Warby Parker to be satisfying… friendly and efficient! Everyone there seems knowledgeable… makes me feel very comfortable’

I had a very pleasant shopping experience today at Warby Parker Derby Street Shops. The reason was Karen! She was very knowledgeable. I learned a great deal about glasses and what works best for me. She was a true delight!

I was extremely disappointed with the service at the Warby Parker location in Hingham, MA. During our Saturday visit, staff helped fix and set up my husband’s account. Because we had forgotten our FSA card, we specifically asked whether everything could be arranged so we could simply return the next day to pay. We also asked if we could complete the order online and were told no—we had to come back in person to pay. When we returned the next day, the experience quickly became frustrating. One staff member appeared unfamiliar with the system and then informed us that we were missing a measurement needed to complete the purchase. This was confusing and disappointing, considering we had made a point the day before of confirming that everything was ready and that all we would need to do was pay. When I asked whether this should have been addressed during our Saturday visit, another staff member responded in a very dismissive and abrupt manner, essentially implying that the previous mistake was not his concern. He turned away mid-conversation and ignored my question, which felt unprofessional and disrespectful. No solution was even offered. What is interesting is that I went home and ordered product even thought I was told I couldn't and told I couldn't order because of a missing measurement.

An outstanding experience. Efficient, personal and they filed my insurance claim for me. Highly recommend.

The ophthalmologist at the Hingham location was fantastic! She took her time with me and was very thorough. I was also pleasantly surprised by how great the staff was in helping me select the correct style for my face. Two thumbs up!

If you haven’t done Warby Parker, then you are doing eye care wrong! From the moment you walk in all the way up to the appointment, the staff was low pressure, but attentive and friendly. Dr. Kozak was super thorough and very helpful. Unlike some of the other eye care providers who are just going through the motions. 10 out of 10 recommend Five stars isn’t enough

Great selection of glasses and everyone was helpful and made ordering a breeze!