Derby Street Shops

Loved the selection!!! Perfect amount of choices. I hate going somewhere that has endless pairs of glasses to try on….its overwhelming. Warby Parker is a great balance of having lots of selection without it being too overwhelming. Sales associate was super helpful as well!

I had such a great experience at Warby Parker in Derby! Everyone was super friendly, welcoming, and professional. They made the whole process easy and enjoyable, and I never felt rushed. Excellent customer service from start to finish—highly recommend!

The staff is super nice. Not pushy. So many great choices! And the team member said he loved my "Desperately Seeking Susan" t shirt!

Don’t waste your time!! The optician takes a lunch break every day, but they can choose whenever they want to do it, so there is no way to predict when they are unavailable. There is no way to call the stores location, only an 800 number for Warby Parker, so there is no way to check to see if the optician is available before you arrive. While this is a bad policy and not the fault of the employees, I’ve had to visit twice and have witnessed other customers expressing frustration over the difficulty of this awful model. The employees are understandably jaded and therefore snarky about it. One told me “I just tell people not to come anytime in the afternoon” and scoffed when I asked if there was a way to call the store’s location. I feel bad for employees and customers alike. Nobody wins with this business model.

Always lovely staff and wide selection

Knowledgeable and efficient staff.

Arissa was so kind and helpful! She helped me pick out the perfect pair and made checkout super smooth and quick. I would definitely go back and ask for Arissa!! :)

This was my first time in a Warby Parker store so I'm not sure of the procedure when it comes to trying/buying glasses. I brought my child in for their first glasses. It was busy for a Tuesday afternoon and nobody greeted or acknowledged the two of us when we entered. I attempted to find children's frames independently, but could not find any on display. I caught a male employee to quickly ask which direction to look and he did take a moment to walk me to the back and tell me to look for "Narrow" label on shelves. The store quieted down and eventually, a female employee asked if we were all set. When I told her nobody has spoken to us still, she was very surprised! I suppose most customers receive better attention and we were just overlooked for some reason. Anyways, she was the best. Very caring, friendly, and knowledgeable. I would give the store a lower rating if not for her.

Warby Parker in Hingham is top notch!

I had a great experience at Warby Parker from start to finish. The staff was welcoming, patient, and knowledgeable, making the entire process easy and stress-free. My eye exam went smoothly, and they took the time to answer all of my questions without making me feel rushed. They also helped me find frames that fit my style and were honest with their recommendations.

Great experience with Dr Garcia and the retail staff. Dr Garcia was so warm, it really put me at ease immediately - normally I find eye exams give me anxiety. Thanks ti the modern equipment and her personable demeanor, it was the most comfortable I’ve ever felt during an eye exam. The retail stuff helped me pick out a pair of sunglasses and even submitted my claim to Insurance so I didn’t have to do the paperwork at home. Would definitely highly recommend! 15/10.

Excellent sales team!

Great experience. Clean, bright. Friendly and welcoming staff. Excellent optician, did a thorough exam, very kind.

Associate who helped was super knowledgeable and helpful. Super quick and budget friendly.

I love the Warby Parker store at Derby Street, it was my first time in there and I absolutely love their concept. I was working with Arisa and she's awesome. Today Chris helped and he was very nice.

friendly and helpful

She told me I had cadoracks and still let me order 600 dollars on glasses and when I got an appointment with the eye surgeon and found out that I would not need glasses after surgery I want my money back she should have told me this before I spent my money!!!

I had to go to the Warby Parker Store at Derby shop 4 times. Once it was too crowded and nobody could help me and twice there was no optician on duty either at lunch or out. My fourth trip was successful but they could not fulfill my prescription because of a prescription error. I have a call into my opthalmologist to see what is wrong with the prescription

Great help from Arissa, at the Hingham store. She was very kind and helpful.

Really helpful staff from top to bottom! Couldn't be happier.