Natick Mall

Great selection. Very helpful. Priced right

Excellent service. Many frames of which to choose. Most pleased with my experience.

Quick and simple process

Writing to share that we had a wonderful experience with one of the opticians (Yoanna) this afternoon. Our 8 yo autistic son received new WP glasses in the mail last week. The frames were not a great fit, so we needed someone to sit with him to decide if they could be adjusted or we needed to exchange or return. Also, he is very upset about his new prescription (obtained elsewhere). Yoanna very patiently took the time to talk to him about his new glasses and asked him questions to get a sense of what he could see with the new vs. old lenses. She was very validating of his experiences and definitely "got" the autism component of what was going on. We ultimately decided to return the new glasses and will be getting the prescription double-checked, but we are incredibly grateful for the time and attention she gave him & us! Note: The 5 stars are for the help we got from Yoanna. Our experience finding frames that fit our late elementary school kids (too big for kids frames, too small for even the narrow adult frames) was a bit disappointing. We purchased the frames at a different Warby Parker store where we did not get adequate help picking frames.

I had a seamless experience picking out new glasses. It was quick, fun, and I will be back to this store!

The salesperson and optometrist were so helpful in making the process quick and easy.

Very good.

Yoanna was an amazing tech and helped me get the right measurements for my prescription glasses. She stayed late for me and was super helpful in the entire process. Thanks!!

Joanna was very nice, helpful, knowledgeable. She talked me through some concerns I had about my glasses…Thank you Joanna!

Nice people

Great. Professional and helpful staff. Wonderful selection of frames.

So very happy with the selection in service at Warby Parker! Stepped into the store a few years ago to see my options and was hooked ever since!!

My visit was for an eye exam. I checked in; waited 10min and then the tech who I was supposed to see just walked out clearly angry. Now I have to reschedule.

I worked with Kate at Natick Mall. She was informed, friendly and respectful. It was an easy, stress free experience.

I brought in a pair of warby sunglasses to get adjusted, and was put on a waitlist. I was fine to wait, but then I realized there were 4-5 sales associates on the floor without clients who were apparently not able to/allowed to adjust my glasses. In every other glasses store, an associate has been able to adjust my frames right there at the counter in about 45 seconds. After 15-20 minutes, I unfortunately had to leave without getting my glasses fixed. I also overheard an associate talking rudely to another customer. They were concerned about how the glasses sat on their face/covered their eyebrows, and the employee said something along the lines of "is that seriously what you're worried about?" The customer left pretty abruptly after that. No other associate ever interacted with me during my wait, and so left a really bad taste in my mouth.

I was treated extremely professionally. The eye exam was handled very well by the technician. And the doctor reviewed and explain clearly the exam results. Buying the new frames was effortless and made easy by the in store representative. A+ overall visit. Online frame selection doesn’t do justice to seeing them in store.

Easy eye exam, wonderful selection of specs. But where this location shines against the others is its staff. Everyone was SO helpful and kind, and seemed very enthusiastic about their job. Was only there briefly but felt like I was hanging out with friends. When that’s your retail experience, vs feeling like someone is trying to hard sell you, you’ll always be back!

Every time I go into the Natick Mall store, I’m always busy with courtesy, professionalism, and kindness

The people here are great. They are patient and helpful. I had a lot of questions and the explanations were very clear. I have always found a frame style I like, and there are a lot of options to choose from. I have been getting my glasses here for several years and I am always happy with the results.

I had the most wonderful experience at Warby Parker today. I love the ethos of the company. Toni in the Natick Mall store couldn't have been more lovely or accommodating. She helped me to find a great new pair of frames (which can otherwise be overwhelming). (In short, she's great at fashion/eyeglass consults; matching an individual's personality and look to a set of frames!)