Harbor East

If I could give this place zero stars, I would. I have genuinely never walked out of a business feeling as angry, disrespected, and unwelcome as I did after visiting this Warby Parker. What should have been a simple trip to shop for prescription glasses turned into one of the most uncomfortable retail experiences I’ve ever had. The store was completely empty, not a single customer inside. Meanwhile, six or seven associates were all sitting together at the table in the middle of the store. The second my family and I walked through the door, the room went completely silent. Every employee looked up and stared at us. No one smiled. No one welcomed us. No one offered to help. We were just met with silence and a room full of people watching us as if we had interrupted something. After several awkward seconds, I was the one who finally spoke first. Only then did they decide to greet us. Trying to ignore the bizarre atmosphere, we started browsing the frames. Within seconds, one of the associates walked over and abruptly asked, “Who are the glasses for?” Before we could even process that question, they followed it with, “Do you even have a prescription?” The issue wasn’t the questions themselves, it was the delivery. The tone was cold, dismissive, and accusatory, as if we had to prove we deserved to be there before we were even allowed to look at the glasses. There wasn’t an ounce of hospitality behind it. Then, unbelievably, another associate came over and said, “The reason we ask who has a prescription or if you even have a prescription is because this is a doctor’s office. This isn’t just some Sunglass Hut.” I was honestly speechless. That comment was unbelievably rude, arrogant, and completely unnecessary. It wasn’t said to educate us, it was said in a way that felt meant to put us in our place. The comparison to “Sunglass Hut” was especially insulting. It came across as if they were implying that was the kind of store we belonged in instead, and that Warby Parker was somehow above us. The remark felt degrading, as though we weren’t the type of people they expected to shop there or capable of understanding the difference. We walked in as paying customers looking to purchase prescription glasses, yet somehow we were made to feel like we had no business even being in the store. The entire interaction felt incredibly judgmental. From the moment we walked in, it seemed like assumptions had already been made about us. We weren’t greeted with kindness or professionalism, we were met with suspicion, interrogation, and condescension. Whether intentional or not, it was impossible not to leave feeling like we were being treated differently before anyone even knew why we were there. The irony is that they couldn’t have been more wrong. There were four people in our group. Three of us wear prescription glasses, and my boyfriend was actively shopping because he needed a replacement pair. We walked in fully prepared to spend money. Instead, we walked right back out because there was no way we were going to support a business that made us feel so unwelcome. Warby Parker may pride itself on its brand and image, but this location should be embarrassed by the way it treats potential customers. Customer service isn’t just about selling glasses, it’s about making people feel respected. Instead, we were made to feel like we had to justify why we were in the store at all. I’ve never experienced anything like this before, and I sincerely hope no one else has to. If this is the standard of customer service at this location, they deserve every sale they lose.

Great experience!! Particularly appreciated Roc's knowledge & patience in helping me pick out the right eyeglasses for me.

I had a 10/10 experience today at WP! I was in and out in no time at all, with perfect glasses and sunglasses on their way to me. I was assisted by Roc who made excellent recommendations and pulled choices that were exactly what I was looking for. They explained everything really clearly and made it easy and painless.

The staff are consistently welcoming, knowledgeable, and friendly. They have a wide variety of durable frames at an affordable price and offer discounts/rebates when you purchase contact lenses. I love that it’s a one stop shop for your exam exam, sun/glasses and contact lenses!

I came in to Harbor East to exchange my first pair of Warby Parker glasses for another pair that just fit my face better. And Bree and ROC helped me and they were amazing! So kind and friendly and just made my experience so pleasant. The way customer service should be! My previous experience was at the Bethesda location and it was absolutely terrible for my first time at Warby Parker I do not suggest going to the Bethesda location.