Harbor East

I had an incredible experience today from the thorough eye exam with Dr. Truong to picking out the perfect pair of glasses with Dondre. WP is lucky to have them both!

Efficient eye exam, great assistance picking out frames, I’m excited to get them :)

Great experience with the exam, and customer service with their frames. Great selection, and easy to work with insurance

The Warby Parker in Harbor East is a must visit. I made an appointment and they were on time, it was a great exam experience. The associate who helped with glasses greeted me right away, had the most impeccable style, and immediately assessed what I needed. I loved everything he helped me find. 100/10

Excellent experience. Was able to find street parking right outside the door. Everyone was friendly from the moment I walked in. The doctor answered all my questions, the gentleman at the register explained all my cost efficient options and I was done before my meter expired.

Everyone was nice & very helpful!

My salesperson was so helpful to me finding a pair of glasses for me. Very patient

Staff is always very professional and very knowledgeable. Rocky didn’t hesitate to answer all of my questions and helped me find my perfect pair.

I came into the store today in Harbor East and there was 4 employees working. One of the employees were helping a couple. One other employee spoke to me and pointed out where the regular glasses were located. I was in the store at least 30 minutes before anyone on the floor ever looked my way to inquire if I needed help. When a employee started answering my questions, he did seem to pleased to assist me. Whenever I picked up a pair of glasses and placed them back on the shelf and would go behind me to straighten the glasses. I felt like the employees did not what me in the store and they really wasn't thrilled to assist me. That was my impression. I will not purchases glasses from that store again.

The staff at this store are very friendly and helped me pick out my glasses and offered me options that I may like. The optometrist was also a 10/10. He was very personable and thorough with my examination. The optometrist listed on the webpage for this location is not the one I saw, so maybe update site ◡̈

Professional, knowledgeable and exceptional service from the entire staff from the time I walked in the door.

Eye doctor and everyone who assisted me with my new prescription and frames were very nice and extremely knowledgeable.

I expected my follow-up visit at the Baltimore Warby Parker to finally solve the issues with my glasses, but the experience was the most frustrating part of the entire process. After unsuccessful remakes and several calls with customer service, I was told I could have my RX rechecked. I scheduled an appointment and met with Dr. Truong. From the start, I tried to explain the ongoing problems, but he kept cutting me off before I could finish. He repeated back incorrect versions of what I said, and when I tried to clarify, he interrupted again. He insisted that my eyes would adjust if I wore the glasses for a few days, even though I explained multiple times that I could not see clearly and that it was affecting my ability to drive and read. Nothing I said was fully heard or understood. When I finally said I was done and wanted to return everything, he agreed but continued telling me that my concerns were not accurate. Dr. Truong did not listen, did not accurately repeat back my concerns, and did not take the time to understand what I was experiencing. The entire appointment felt dismissive, and I left feeling unheard and without confidence in the care provided. An accurate prescription was never provided.

The doctors are amazing they are very upfront with their medical advice however i didnt like the front desk lady. She was pushy when it came to offering products. At some point she lied about not knowing why my bill was $50 even though initially she said my insurance included all add ons. When I told her to remove an add on suddenly my bill was $0. Surely she could have mentioned what my bill includes and exactly what isnt covered by insurance. This made me reluctant to buying anything from the store but I would definitely go back to see the doctors.

Very pleased with Dr. at the Harbor East location. She was gentle but quick and put my daughter at ease. She spoke to her as a patient (as opposed to only speaking to me as the parent) and addressed her concerns. She was able to check everything, explain the prescription and get us out in record time. Would absolutely recommend and return in the future.

Bri was so helpful! She was really patient with all my questions and helped me find frames that fit my style. It was my first time at Warby Parker and it was super easy to get an eye exam and find new frames. The staff told me in advance all the pricing and what my insurance would cover.

The service was exceptionally fast and efficient. I felt very welcomed, and they were accommodating even though I arrived late. They assisted me in obtaining what I needed promptly. I would certainly recommend them to anyone seeking an eye exam and a selection of fine glasses. Furthermore, they were transparent and honest regarding their pricing.

I came here to fill my eye prescription , and this place was just amazing, excellent customer service , very easy stress free process ,wide variety of frames, excellent price, and you get a case with a cleaning rag , which surprisingly are made with really good quality, from start to finish you’ll feel well taken care of and that your at the right place.

10/10! The entire process was so easy and seamless. The store was so helpful. Justin was the store associate he was so kind and helpful. The scheduled provider James Truong was so awesome. He did an great job.

Up until now I had never needed to have corrective lenses. I chose this place as a friend of mine works there and had highly recommended it. She was absolutely correct, as all of the staff there were very friendly and helpful, and made me feel less stressed about the entire experience. They truly seemed to be wanting to help me figure out what I needed and I appreciate that level of customer service.