Mall in Columbia

I decided to check out Warby Parker because my daughter in law liked it. I was not expecting to find frames that I liked because they all seemed the same at other places. But…I found exactly what I wanted and was SO surprised that WP accepted my vision insurance!!! I was thrilled at the price, even before the insurance was considered! I would highly recommend Warby Parker!

Annual eye exam - New readers and sunglasses acquired!. The process was smooth from start to finish, and the staff was friendly, professional, and efficient. An easy, well-run experience overall.

Warby Parker offered an excellent range of frames from very narrow to wide. The staff are easy to work with and the price is very good compared to other companies. Plus they donate a pair of glasses for each one purchased!

From start to finish all were professional and friendly. Because my cataracts are progressing, the provider was ready to refer to a higher level of care as opposed to dismissing me with glasses.

Great customer service, care and support

I came in to utilize my FSA and got to work with Bodean. He was very friendly & helpful— making the whole process seamless! He was patient while I shopped around while ensuring I knew additional options and customizations. He helped me feel really confident in my selections and I am looking forward to showing them off!

I had a fabulous retail experience at Warby Parker today. I unfortunately did not get the name of the retail associate who helped me, but she was fabulous! I came in knowing which frames I wanted. She was able to answer my questions regarding the frames, and when she didn't know an answer she was willing to ask another associate or her supervisor. I really appreciated that. She tried to create a clear financial picture and gave me advice about how to submit to my insurance. We enjoyed some smile and laughs while choosing my lenses for my prescriptive shades and she made me feel great about my choice. Very pleasant and helpful person. I appreciate both.

Fantastic experience the staff has a lot of personality and answers all my questions even when I have a lot of them. Frames are phenomenal been a customer for 10 years now maybe longer.

I've tried other glasses but I always go back to Warby Parker. I like the styles and they fit good. The sales employees are helpful also.

I would definitely recommend this location. The staff are friendly. No pressure to purchase.

Reyna at Warby is awesome! She always helps me pick the best glasses.

When I always go the staff aren’t much help. They usually lean on tables on their phones or stand with arms crossed. One time I asked an associate if one of the pairs came in different colors. She said no, very matter of fact-ly. I looked on the app and behold, it actually came in two other colors. I’d say the only person who was kind and helpful has been the manager I believe. Also at one visit, there was one customer who had a lot of questions and concerns while purchasing glasses. As soon as the customer left, two of the associates who helped the customer started giggling and making fun of the situation. Very unprofessional. At least keep it in the break room, no? With this being the closest Warby Parker store to me, I typically enter in to try on pairs but end up purchasing them online because again, the staff don’t really greet, interact or bother to initiate a conversation. I’ve been to many Warby Parker’s in the DMV area and this one has got to be bottom tier in terms of service.

Great selection and quick, friendly service. Very low stress experience

Great experience as always

Love WarbyParker @ Columbia Mall. All of the staff are awesome! Shout out to Faruk. He helped me pick out my two pairs of glasses; one regular, one sunglasses since I was so indecisive. I love them both. He was very patient and answered all of my questions on what my insurance would or wouldn’t cover. Thaaaank you!

I thoroughly enjoyed my experience at Warby Parker, especially because of their unique selection of glasses styles and vibrant color options, which stood out from other retailers. The sales representative was approachable and friendly, offering helpful advice without exerting any pressure, making the shopping experience both enjoyable and informative .

A great experience with the latest technical advances in an eye examination. Techs & doctors were very helpful & professional. They made me feel at ease during the entire process. - Wallee

It is easy to try on glasses and the staff is helpful. The staff was patient and gave useful feedback. I have had WP glasses for years and I find them to be trendy, good quality, and a great value. This store has improved greatly. The staff was great!

They were great and the price right. Everything was easy and the staff very supportive.

Corey helped me pick out the best shape and color eyeglasses for my face. I know you can order this stuff online, but good customer service is why I will be coming back to the Columbia store the next time I need a new pair of eyeglasses!