Mall in Columbia

I have purchased a few glasses from Warby Parker and like their glasses. However recently I went to the local store to get them adjusted and they were unable to help me as the optometrist was not in. No one else was capable of adjusting them. Today I called ahead to see if someone would be available to adjust the glasses but the customer Service rep was overseas and said she would have to call the store and could not transfer me without verifying all of my information. At theme of the call she said someone would call me back. Extremely frustrating and will not be purchasing another pair as the follow up service is very poor.

My first experience with Warby Parker and it couldn’t have gone more smoothly. The fella assisting me was so pleasant and insanely helpful. He was also extremely efficient. It was a very quick process which I greatly appreciate.

Absolutely horrible experience. We were told we were in network, they charged us $50 and told us it would be a week. A week later they called and said the address was wrong on the insurance. Now they say nevermind even though we checked your insurance and TOOK YOUR MONEY FOR AN ORDER now we are saying you aren't covered so pay the full amount. Our 7yr old daughter still has no glasses 2 weeks later, we had to cancel the order and just hope we get our refund. Why would you take someone's money and say it's covered only to change your mind? You should have never said it was covered in the first place and saved us a crap ton of useless calls and wasted time. Even Walmart has better service than this.

Absolutely terrible optician and customer treatment. Do NOT come here if Raina (optician) is working. I originally purchased glasses from here with no issues, but wanted to get them tightened. I came and the optician working (Raina) tightened the back, but warped the lenses. I came back a few weeks later after noticing changes in my vision, and was treated horribly. She was rude and very unhelpful, and actually made my glasses worse. When I asked for her name, she initially refused and threatened to bring her manager to “deal with me.” Paired with her rude and impatient attitude, I had one of the worst eye care experiences of my life. Further, she handled my glasses with little care, almost breaking the hinge and pressing deeply on the lenses. As someone who has been through many glasses and adjustments, this has never happened before. Her “adjustments” completely warped the frames and moved my lenses out of place. Quotes: “I don’t understand why you can’t just come in tomorrow when the other optician is working.” When I told her I would prefer to have everything fixed in one trip, she rolled her eyes at me. “I don’t think I know how to fix this.” As an optician and licensed employee, this is extremely concerning for Warby Parker’s staff quality. This was an almost direct quote from her as she attempted to get me to return the following day for her “more experienced” colleague to fix what should have been a simple issue. This review does not speak for Warby Parker as a whole, but please be wary of who is working if you choose this location. Edit: my most recent appointment was in the afternoon/evening of 8/28, just to note in case she gave me a fake name.

Great selection always very helpful staff each time I visit