Downtown Crown

UPDATE: Warby Parker customer service responded to me and blamed the employees at the Gaithersburg store for giving me bad information. Warby Parker now says I was never eligible for the $250 rebate since I had bought contacts from them before, but only a $100 rebate as a previous customer. Isn't that Warby Parker's problem? Giving customers bad information? I'm literally looking at the paperwork I was handed at the store promising a $250 rebate. I didn't hand myself that paperwork. Warby Parker also told me to resubmit all my information for a $100 rebate, and not a $250 rebate - but a closer look at the PDF they sent me, reveals that the very specific product I bought is not INCLUDED as a product eligible for rebate. So had I not read the PDF closely, I would have wasted another hour resubmitting information, only to be rejected again by Acuvue. But there's something even weirder at play here. Acuvue rejected the $250 rebate on the grounds that Warby Parker was a "non-participating reseller" - that doesn't seem to indicate my claim was invalid, but that Warby Parker's status as a reseller who could promise customer rebates was not valid? Warby Parker - this is incredibly bad customer service on your part. You took an already bad customer service interaction and made it worse. That takes effort. FROM WARBY PARKER CUSTOMER SERVICE: Thank you for taking the time to look into this, and I appreciate your patience while we reviewed the rebate details. I understand how frustrating it can be when rebate expectations don’t line up, and I’m glad we can clarify things. Because these lenses have been ordered previously, the $250 rebate wouldn’t apply, as that offer is reserved for new wearers only. In this case, you would be eligible for the existing wearer rebate of $100 instead. It’s very possible the store initially shared information for the new-wearer rebate, which would explain why the $250 submission was rejected. I’ve included the existing wearer rebate for the second half of 2025 so it can be resubmitted for the $100 rebate. You can also find this rebate form at the resource linked here for your reference. Please let me know if you’d like help locating the form or if there’s anything else I can support you with—I’m happy to help. Best, xxxxx ORIGINAL REVIEW I have probably spent somewhere between 1K and 2K at this store in the past two years, and I will never spend another dime here again. On December 27 I visited the store for an exam. I decided to go ahead and order a year's worth of contacts while I was there (at a cost of over 1K). I was told by the sales associate that these particular contacts were eligible for a $250 rebate by the manufacturer, and I was handed a stack of paperwork to fill-out and send to the manufacturer (we all know how this goes - they're counting on you not to fill-out all the paperwork, because it's such a pain in the butt). But I did fill-out the paperwork, and sent it to the manufacturer. Only to receive a message a few weeks later that Warby Parker was not an "authorized reseller", and there would be no rebate. I tried to contact Warby Parker's customer service, only to have a frustrating interaction with its "live" chat - the customer service person was having multiple conversations at the same time, and let's just say, it's wasn't productive. I don't understand - why does Warby Parker lie to customers? I was going to buy the contacts without the rebate. But now I'm very angry at them for wasting my time, and making me jump through hoops for nothing. We'd be better off if I'd just paid the bill and they never said anything about a rebate. I am so throughly sick of this kind of behavior by companies. Eye exams, eyeglasses and contacts are essentially commodities - so go somewhere where they care about retaining you as a customer.

Christine help me tremendously tonight January 14 to pick my new frames make it easier for me and she explained a few things. She was amazing.

Customer service was excellent! CJ was professional and very helpful, and he helped me make a great decision when choosing the right eyeglasses. The Warby Parker Downtown Crown location was the best.

Very friendly and helpful staff. Overall a great eye exam and glasses purchase experience.

Reasonably priced. Stylish selections and helpful staff. They also offer eye exams at this site.

After shopping around for glasses at a few stores, I ended up buying from Warby Parker in Downtown Crown. The store was nice, the selection was wide and appealing, and the prices were good, but the salesperson Christine (?) was the highlight of it. She was there when I first popped in to browse a week or so ago and helped me again when I came back to order. She was extremely helpful and friendly to the point that she brightened my day. That's what I'll remember most about my experience with Warby Parker.

great service! easy to use insurance and great options.

Came in and got greeted. Got an eye exam quick and went straight to looking for glasses. CJ was awesome!

CJ at Warby Parker Gaithersburg…great service always.

Incredible manager helped me today with my glasses. Was incredibly friendly and was great in coaching staff as they were with other customers. Great store. Sorry I dont know the managers name, but again would hire her in a second.

Great experience at Warby Parker. They’re very easy to do business with, with straightforward, transparent pricing and no surprises. The staff was friendly and knowledgeable, and there was no waiting time at all. I was in and out in under 30 minutes. Highly recommend for anyone looking for an efficient and pleasant eyewear experience.

I had a very good experience buying glasses in-person here. Andrew (I hope I remember your name right) was very helpful and patient with me as I tried different things, and talked me through the different options and trade-offs. When I went to pick up my glasses, a different person helped me and they took the time to adjust the frames to fit me the way I wanted. I love my new glasses (and I got clip ons!) and I’d definitely come back here for my next pair.

CJ was awesome!!! Great prices!!

CJ helped me right away and the process was great. CJ answered all my questions and he had excellent customer service.

Great experience, sales person was extremely knowledgeable and friendly! Did not rush me even though it was after closing.

Great crew, helped us out for the 3rd year. CJ was a lot of fun! Thanks team. :)

Kind and knowledgeable employees!

The staff at downtown crown warby Parker is great. I want to call out Christine, the manager, especially. She goes the extra mile to make sure I get the right glasses for clear vision. Also noticed she gives good training to her staff.

Great experience here. Excellent customer service. I was in and out in about 20 min. Great selection of glasses. Highly recommend!!

Excellent customer service