Pike & Rose

I had a wonderful experience at this store! Nikita was the main person who assisted me, and she went above and beyond by making a kind exception for my glasses exchange. Her helpfulness made the whole process stress-free. I also want to mention the two Jasons who work there. Both of them were extremely kind, patient, and helpful while I chose my frames. The service was fast, the staff was incredibly accommodating, and I am very happy with my new glasses. I highly recommend this location! A big thanks to Nikita and the Jasons!

The eye doctor is very good and detail-oriented and really works at getting your prescription right. However, I scheduled my 13-year-old for her first eye appointment for contacts and the “contacts class” that they recommend is not included in that appointment (even though they knew she was coming in because of her interest in contacts and that she’d be a first-time contacts wearer!). You have to schedule it for multiple days out, and then come back and they will reschedule it again if your trial pair (which may not be your final prescription) come in for the contacts class. Then, after the contacts class, they order your prescription, which is likely not what your trial contacts that you waited to get for the class are because they tweak your prescription after you’re wearing the contacts (This all could have happened at the initial exam, but now it’s a week later.). It’s a lot of rigmarole compared to my past experiences as a contact wearer. We ordered new glasses for my daughter as well. Her eyeglasses came to our house and came out of the box with a scratch on the lens (no idea why they passed quality control if there is any), so we took them in to the Pike and Rose location to have them replaced. They apologized and took them to get the issue fixed and have the new pair shipped to our home. However, exactly one week later, I called Warby Parker because I haven’t gotten a single email about when the replacement glasses are coming. My daughter was checking the mailbox daily. It turns out that the person who said they were fixing the issue never ordered the replacement glasses!

I love the park Potomac store! Niki’s is the best associate. They always help me anytime I have can issue. I’ll always come here.

Staff are extremely friendly, knowledgeable and patient. I have been coming back here when I need new glasses since they have been at Pike and Rose.

Thank you Nikia for the amazing shopping experience. I love my sunglasses!

Very knowledgeable, friendly, and professional. I will go back.

My scheduled exam was on time and very professional. Nikia was friendly and helpful when I was picking out my glasses. It was an overall great experience.

We have had consistently exceptional experiences at Warby Parker including today's visit with my son. The staff were warm, patient, and incredibly knowledgeable, taking the time to make him feel comfortable while helping him to find the perfect frames. The service was friendly, efficient, and genuinely caring from start to finish. We couldn't have asked for a better experience and highly recommend this location!

Nakia provides the warmest and friendliest service. Was also ery knowledgeable and helpful while browsing glasses

Well, to look at me upu can guess my age (or older!) so I don't feet about showing my hand any longer. I remember when Warby Parker opened their first brick and mortar stores. And TODAY was my FIRST visit. WhhhhhY did I wait so long?!? Everything thing about it was fabulous. Cannot wait to get ALL (yes, I bought more than one pair, like candy) of my new specs. Absolutely happy camper & customer.

I had great service. They were friendly and very helpful picking out my frames. I came back to have my sunglasses tightened and they were very sweet. I love my new glasses. i feel very stylish now!

nakia and avi at warby parker rockville are — simply put — exceptional. from the moment i walked in; i felt at ease. no pressure; no rush; just two genuinely skilled and warm human beings who know exactly what they’re doing. nakia’s expertise was remarkable; guiding me through frame selection with such a sure and steady hand — i never once felt overwhelmed. avi matched that energy perfectly; professional; knowledgeable; and somehow making the whole experience feel effortless. together they created something rare in retail: a space where you actually enjoy the process. i left with frames i love — and more importantly; i left feeling seen and taken care of. rockville is lucky to have them. i’ll be back; and i’ll be sending everyone i know.

Great people. Great energy.

Amazing customer service!

I like this location because they offer eye exams. The exam went very well. The Dr was very attentive. The store is very clean and the staff is friendly. The store is not busy.

Nikia was incredibly helpful! I will definitely make Pike & Rose my go-to Warby Parker location.

Nikia was incredibly knowledgeable and helpful! She was patient and helped me submit my claim right on the spot. It was a fabulous experience and I will be back!!

Amazing experience from start to finish! My glasses broke unexpectedly and the Optician & team @Pike & Rose treated it like the emergency it was, finding a quick resolution for a time sensitive issue. She also assisted with a new order to make the process seamless & efficient! The staff was warm, welcoming, and clearly knowledgeable, walking me through everything in a way that felt genuine. It's rare to find a place that combines speed, expertise, and a friendly atmosphere so well. Highly recommend!

At the Pike and Rose Warby Parker, Nikia fine- tuned my reading lens PD adjustment, changing my whole experience. Without her initiative, I was ready to give up on these glasses. Now, I love them. Thank you, Nikia!

Exceptional service, great technology for eye exams, and very informed and knowledgeable staff!