Woodward Ave.

I have yet to have an unpleasant experience at this store. The staff had frames preselected for my face size ready for me to try on the second I got out of the exam -- and I chose quickly! They were a huge help in making the final decision. Doctor was thorough and the store is just fun to be in. Will be back again!

Great selection of frames. Excellent customer service!

Awesome store. Awesome staff. Free Vernors.

Popped in for assembly emergency situation and Dietrich really took care of us!

Detrich was very helpful during our visit!! thank you!!

Super nice and helpful staff! My contact lenses ripped while travelling and I just walked in to ask if they have daily contacts. They were able to find a pair matching my prescription from back home. Saved my entire trip 🙏🏼

I always enjoy my experience at this location. Today, the sales associate went above and beyond by finding a pair of frames that I misplaced & they were no longer available in the color I wanted. She was able to find a pair in the store so I walked away with exactly what I came for.

Loved my experience! The person who assisted me was amazing, she made me feel so comfortable and helped me pick my glasses. I even ended up leaving with two pairs!

Cool location. Convenient to other shopping destinations (Apple, Alo, Bonobos, Shinola, Nike). The staff onsite were knowledgeable and friendly. Once my glasses selections were made I walked out of the store with total confidence in my purchases.

I love shopping at Warby Parker. I need small frames and they have the widest selection of any place I have been.

Very knowledgeable, friendly service! I’ve been here several times and enjoyed all my interactions, and when I came to buy glasses for myself the staff all helped me select a great pair and made excellent recommendations. I would definitely recommend this store to anyone looking for glasses!

Having bought several pair of glasses over the past few years, I highly recommend this store. The facility is consistently clean and bright, and stocked with an extensive selection of reasonably priced frames. The staff are customer focused, knowledgeable, and always provide exceptional service.

I would recommend Warby Parker. The service was kind and friendly, the hours are convenient, and the pricing is great. I do wish there were more frame options but overall would highly recommend.

Deitrick was amazing. I believe I mispelled his name; however, he is by far the most efficient customer service person I have ever encountered. I was already a fan of WP, as I have purchased eyewear for more than a decade. This experience has definitely transitioned into a lifelong consumer. Thank you!

best staff ever.

Attentive staff. Top shelf optometrist. I will return because of their positive attitudes.

AMAZING service! Obi (spelling may be wrong) was so helpful and welcoming in assisting me today. All the options in store were soso cute and I ended up buying 2 pair because the prices were so doable! Felt too good to be true- trendy cute amazing variety of styles AND budget friendly AND awesome service = new forever customer!

I had a mixed experience at Warby Parker downtown. My first two visits were great! The staff was incredibly helpful, patient, and supportive while I selected my frames. I really appreciated the time and care they took during that process. However, when I returned to pick up my glasses, the frame was noticeably loose (and still is). It did not fit the same way as the sample/dummy frame I initially tried on. The staff explained there can be slight differences and attempted to adjust it, but unfortunately they weren’t able to achieve the same fit. I especially want to call out an interaction with one representative, Denetria, which was disappointing. When I expressed that I didn’t fully understand the explanation and was concerned about the fit, she responded with, “Looks like it’s going off the top of your head,” in a tone that felt dismissive. She also made uncomfortable facial expressions and told me it would be better if someone else handled my inquiry. That interaction did not feel professional or customer-focused, and it left me uncomfortable. This is not the level of service I expected, especially after such positive initial visits. I’m hoping the store can take this feedback constructively and ensure that concerns are handled with empathy and respect going forward.

I bought my glasses from here 4 years old and it was time to update my prescription because I was having issues out of one eye driving especially at night. For whatever reason, I took my frames to Sam's Club because I thought it would be cheaper for the lens replacement. They bent my frame and blamed it on thickness of my lens, the lens were distorted, and had fine line webs in both lens twice. I went over a month with only my contacts to drive which gave me anxiety driving at night because my contacts prescription wouldn't be as strong as my glasses. Finally gave up and brought my frames back to Warby. To my surprise, it was cheaper to get the lens replaced. I picked up my glasses yesterday and at the end of the day, I had so much anxiety prepared for their to be something wrong. No.. everything was perfect. It felt just like my old prescription with a minor improvement. Plus they restored my frames 🥹. I could cry right now. If these opticals gaslighting you and blame everything on your strong prescription, go somewhere else.

Horrible. Never received glasses after 3 weeks. Had to cancel my order. This location never updated me on time line. Could not give me an estimate on delivery. Patronizing. Just repeating what I was asking lol. Ridiculous. Better off at another location.