If you need a good example of how to use our glasses, contacts, and books, look no further than the readerly original artwork by Rose Wong on display at this location.
Meet our top-notch optometrists
Our eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Mark Hakim
Introduction
Dr. Mark Hakim graduated from MCPHS School of Optometry in 2027. In addition to his residency, Dr. Hakim completed a residency at Northport VA Medical Center and specialized in ocular disease, low vision, vision therapy, and traumatic brain injury
Dr. April Salvador
Introduction
Dr. April Salvador is a state-licensed optometrist who graduated from the New England College of Optometry (NECO) in 2004. Specializing in primary care optometry, Dr. Salvador uses cutting-edge technology and clinical expertise to create a supportive, eye care environment—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Dr. Farah Hamade
Introduction
Dr. Farah Hamade is a state-licensed optometrist who graduated from The Ohio State University College of Optometry in 2020. Dr. Hamade uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam —prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Dr. Mark Hakim graduated from MCPHS School of Optometry in 2027. In addition to his residency, Dr. Hakim completed a residency at Northport VA Medical Center and specialized in ocular disease, low vision, vision therapy, and traumatic brain injury
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Novi, MI
4.9 out of 5(279 reviews)
David R
September 29, 2026
5 out of 5
From start to finish a very smooth and friendly process. I love the frame options available at Warby Parker and the employees were super kind and helpful with showing us options and providing information. I also got an eye exam at the 12 Oaks Mall location which was fast and convenient. Insurance also covered both exam and glasses. Will be a returning customer, strongly recommend and the PRICE is RIGHT.
Response from Warby Parker
September 29, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Terese S
September 22, 2026
5 out of 5
I've been there twice and the first time was bringing a prescription in to get frames I liked. The experience was so good, I came back to get sunglasses and wanted an eye exam to make sure the prescription on file was still accurate. I got an appt almost immediately (waited 20 minutes). My prescription changed and an waiting to see the results with my new glasses. I also was able to bring in my first pair of glasses for a swap with the new lenses. Very satisfied.
Response from Warby Parker
September 25, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Jane B
September 21, 2026
5 out of 5
I have been going to this store for several years. Any issue that I have had with my glasses, they are great to resolve. I would recommend them for sure.
Response from Warby Parker
September 25, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Lindsey G
September 17, 2026
5 out of 5
Beautiful store, love the earmarked glasses I have worn for years and Whitney the women that greeted and guided me through the process was kind, knowledgeable and made the experience awesome!
Response from Warby Parker
September 17, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Heather L
September 14, 2026
5 out of 5
Whitney was incredible to work with. She took such good care of my son and I. And then if every place had a worker like Whitney, they would be keeping all of the customers and getting new ones constantly. I will be a Warby Parker customer for as long as Whitney is employed there.
Response from Warby Parker
September 14, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Delaney S
September 12, 2026
5 out of 5
We were greeted and assisted quickly after entering the store (there were a decent amount of people in there for a Saturday afternoon). David, the associate helping us, was super kind and polite. He asked a few questions to help get me started, but allowed me space and time to explore options on my own. The staff was close by but not at all overbearing! Once I picked my frames the checkout process, including checking my insurance and my lens preferences/needs, was so seamless! Can’t wait to get my glasses 🤓
Response from Warby Parker
September 12, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Michael
September 04, 2026
5 out of 5
Very nice staff and easy purchasing process.
Response from Warby Parker
September 05, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Will T
August 28, 2026
5 out of 5
Eternally grateful to all the wonderful people of Warby Parker Twelve Oaks Mall in their empathy, encouragement, and near-encyclopedic knowledge of eyewear. You know that feeling you get when you find something that works for you, and it works so well, that you just *know* you've found a place that you'll be visiting for years to come? That's how I'd describe this store, and the tremendous folks who work there. 10/10. Highly recommend.
Response from Warby Parker
August 28, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Natali
August 24, 2026
5 out of 5
I hadn’t purchased glasses in over a decade. This was my first time selecting glasses at Warby Parker. I’m in my “paying a lot of money for designer glasses is ridiculous” era. The associate who helped me is David. He was knowledgeable and helpful in my frame selection. I must have tried on 10 different frames three times each. David did not follow me around the store or pressure me to make a decision. Instead, he was just the right amount of attentive, should I have a question or need helping picking the right pair. I went with the Monica medium frames. Love them!
Response from Warby Parker
August 24, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Heather D
August 23, 2026
5 out of 5
The staff was great! Love being able to try on every style while I decide.
Response from Warby Parker
August 23, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Adrienne J
August 16, 2026
5 out of 5
Easy to purchase glasses
Response from Warby Parker
August 16, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Laurin F
August 15, 2026
5 out of 5
Whitney was extremely helpful throughout the whole process, from picking out glasses for my kids, getting them ordered, me submitting the prescription online (because I forgot to bring them with me) all the way to picking them up. My kids’ glasses were ready quickly, only a week after ordering them, and when we came into the store she remembered us by name, greeted us, and was super helpful getting adjustments made and making sure the kids were happy with them. Couldn’t have felt more seen as a customer, I felt like she was so kind, welcoming and offered great customer service. It was a great glasses shopping experience!
Response from Warby Parker
August 15, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Pamela G
August 08, 2026
5 out of 5
Pleasant staff, welcoming , knowledgeable. Helpful in checking my insurance coverage. Made sure I was satisfied and answered all my questions. Whitney gave me time to peruse my choices and was very patient.
Response from Warby Parker
August 08, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Joe M
August 06, 2026
5 out of 5
Great salesperson she was very knowledgeable and not overbearing
Response from Warby Parker
August 06, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Ann V
August 05, 2026
5 out of 5
Staff always goes above and beyond! You are appreciated!
Response from Warby Parker
August 06, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Chip M
July 31, 2026
5 out of 5
Dr. Hakim provided absolutely professional, quick, and knowledgeable service.
Response from Warby Parker
July 31, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Srinivas B
July 31, 2026
5 out of 5
Great staff and very helpful
Response from Warby Parker
July 31, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Mims
July 28, 2026
5 out of 5
Excellent service and incredible selection
Response from Warby Parker
July 28, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Yasmin A
July 27, 2026
5 out of 5
Service was excellent. Great price for out of pocket glasses and contacts combo exam. I Don't love that some styles are just not as customizable as they get wider in size.
Response from Warby Parker
July 27, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Leah R
July 26, 2026
5 out of 5
The associates at this store are so helpful! I asked for their opinions as I tried on multiple pairs of glasses, and it felt like shopping with friends. Whitney helped me with my final purchase and made sure everything was just right. Overall, I had a great experience!
Response from Warby Parker
July 26, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Victoria D
July 13, 2026
5 out of 5
Warby Parker is a great place for excellent service and fashionable & affordable glasses.
Response from Warby Parker
July 13, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Randall U
July 10, 2026
5 out of 5
Very efficient and friendly. Great technology in exam rooms. In and out in 20 min with glasses ordered and on their way.
Response from Warby Parker
July 10, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Sam T
July 07, 2026
5 out of 5
Highly experienced doctor, great products and service.
Response from Warby Parker
July 07, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Dharani N
July 07, 2026
5 out of 5
Very friendly staff and helped to file claim with my insurance for prescription glassess
Response from Warby Parker
July 07, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
James D
July 03, 2026
5 out of 5
Dr Mark and the rest of the team was extremely friendly and helpful in all aspects. They did a really great job!
Response from Warby Parker
July 03, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.