Biltmore Park Town Square

I came into WP with no idea what I was looking for, nor how the process worked. Amy was so incredibly efficient and thorough, I was in and out in 15 minutes having searched, tried on, and ordered two frames that I was in need of. Additionally, Amy is kind, patient, and has a great sense of humor. Thank you, Amy! Without you I might have looked like a serial killer.

Wonderful staff, very knowledgeable, kind and patient. Highly recommend. Love the funky fun frames.

Great customer service and a great variety of glasses.

James was really helpful and even explained things about my prescription (that I brought in from my optometrist) that I had never had explained to me before. I left with a greater understanding of how glasses and frames work together with my eyes, AND ordered a pair of frames I am truly excited to wear! I am a hard person to fit for glasses with a smaller face shape and size, so I wasn't expecting to be so satisfied with my experience and purchase! Easily 10/5 stars.

Competency and personable. Very efficient.

I had an amazing experience with Audrey! Highly recommend!

So many options that I was between, staff was great and even cleaned my existing glasses for me. Price was very reasonable with my insurance too!

They were awesome!

Awesome service and quality glasses for a great price! Best place to go to get trendy frames with accurate lens prescription. The optometrist went above and beyond and helped me, my husband and teenage son.

We loved the environment and T was very helpful!!!

Audrey was so helpful. Lots of frames to choose from and turn around is reasonable. Great value! Store front is nice. Inside is clean and welcoming.

I’m so happy to find that Warby Parker has a physical store in my area! I went in today and found a lovely selection of frames at great prices, and friendly and knowledgeable staff. Can’t wait for my two new pairs of glasses!

I am so glad to have a Warby Parker store near home now! The staff are very professional. Atmosphere is relaxed. The licensed optician checked my insurance and explained the cost breakdown thoroughly. I will go to Warby Parker to purchase my next pair of glasses as well.

I had a great experience at Warby Parker. Trinity pulled a ton of frames for me and helped me find the perfect ones for my face shape and style. It was extremely helpful. Audrey was great with helping decide what kind of glasses to get as far as anti fatigue vs progressive vs computer glasses etc. It was a really great experience and I walked away happy with glasses ordered! Great great experience!

Audrey was great.

Excellent customer service. Knowledgeable and supportive. Audrey is wonderful!

I'd ordered glasses online that were supposed to be readers,. Two days and a visit to my opthalmologist later, I learned that the reason I couldn't see with them was because they were actually distance glasses, not readers. I then learned that Warby Parker had a store close by and decided to go there in person. The woman who helped me couldn't have been nicer. She fit the frames to my face and said they'd remake readers for me. But once I learned the glasses were for distance and drove using them, I thought I could benefit from distance glasses too (but didn't want progressive), so she helped me find frames. She was patient, knowledgeable, had similar opinions about what looked good and what didn't and gave me honest feedback, empathy, attention and help. My one complaint is that I overheard another customer being told that if they purchased 2 pairs of glasses, they'd get 20% off. I asked if I could get 20% off of I kept the distance glasses and purchased another pair for close up and was told no - I had to buy them at the same time and the incorrect glasses would need to be changed to get the discount. I would have purchased a 2nd pair of the more expensive frames but instead, settled on changing the originals to readers and buying a different cheaper frame I didn't like as much for distance, but then I did get the discount. And, of course, I wish they got the order correct to begin with.

Great experience!!! Very affordable!

Outstanding individualized, professional and knowledgeable service. Easy and enjoyable process.

I had a fantastic experience at Warby Parker today picking out frames for prescription sunglasses. Trinity made the entire process incredibly easy from start to finish. She took the time to look at what I already wear, asked thoughtful questions, and offered several great options that suited my style perfectly. She also helped me submit my prescription and personally handled everything since my situation was a little different than usual. That level of care and follow-through really stood out. A++ customer service — I truly appreciated how effortless she made the whole experience.