Biltmore Park Town Square

So many options that I was between, staff was great and even cleaned my existing glasses for me. Price was very reasonable with my insurance too!

They were awesome!

Awesome service and quality glasses for a great price! Best place to go to get trendy frames with accurate lens prescription. The optometrist went above and beyond and helped me, my husband and teenage son.

We loved the environment and T was very helpful!!!

Audrey was so helpful. Lots of frames to choose from and turn around is reasonable. Great value! Store front is nice. Inside is clean and welcoming.

I’m so happy to find that Warby Parker has a physical store in my area! I went in today and found a lovely selection of frames at great prices, and friendly and knowledgeable staff. Can’t wait for my two new pairs of glasses!

I am so glad to have a Warby Parker store near home now! The staff are very professional. Atmosphere is relaxed. The licensed optician checked my insurance and explained the cost breakdown thoroughly. I will go to Warby Parker to purchase my next pair of glasses as well.

I had a great experience at Warby Parker. Trinity pulled a ton of frames for me and helped me find the perfect ones for my face shape and style. It was extremely helpful. Audrey was great with helping decide what kind of glasses to get as far as anti fatigue vs progressive vs computer glasses etc. It was a really great experience and I walked away happy with glasses ordered! Great great experience!

Audrey was great.

Excellent customer service. Knowledgeable and supportive. Audrey is wonderful!

I'd ordered glasses online that were supposed to be readers,. Two days and a visit to my opthalmologist later, I learned that the reason I couldn't see with them was because they were actually distance glasses, not readers. I then learned that Warby Parker had a store close by and decided to go there in person. The woman who helped me couldn't have been nicer. She fit the frames to my face and said they'd remake readers for me. But once I learned the glasses were for distance and drove using them, I thought I could benefit from distance glasses too (but didn't want progressive), so she helped me find frames. She was patient, knowledgeable, had similar opinions about what looked good and what didn't and gave me honest feedback, empathy, attention and help. My one complaint is that I overheard another customer being told that if they purchased 2 pairs of glasses, they'd get 20% off. I asked if I could get 20% off of I kept the distance glasses and purchased another pair for close up and was told no - I had to buy them at the same time and the incorrect glasses would need to be changed to get the discount. I would have purchased a 2nd pair of the more expensive frames but instead, settled on changing the originals to readers and buying a different cheaper frame I didn't like as much for distance, but then I did get the discount. And, of course, I wish they got the order correct to begin with.

Great experience!!! Very affordable!

Outstanding individualized, professional and knowledgeable service. Easy and enjoyable process.

I had a fantastic experience at Warby Parker today picking out frames for prescription sunglasses. Trinity made the entire process incredibly easy from start to finish. She took the time to look at what I already wear, asked thoughtful questions, and offered several great options that suited my style perfectly. She also helped me submit my prescription and personally handled everything since my situation was a little different than usual. That level of care and follow-through really stood out. A++ customer service — I truly appreciated how effortless she made the whole experience.

Lilly went above and beyond with my service today. I had insurance questions which she thoughtfully and patiently accommodated. Will definitely be a repeat customer!

It smelled nice up in there! Mostly that made me feel emotional and happy!!

Our salesperson was helpful with suggestions and feedback on what styles suited my husband and me best. It was a quick and pleasant shopping experience.

What a fantastic shop! I have only ordered Warby Parker glasses online, and was delighted that a store opened in Asheville. I was warmly greeted when I entered the store. The sales associate Amy understood what I was looking for, and showed me a few options. The checkout process was quick and courteous; All in all the whole visit took about fifteen minutes, which was amazing! What would normally take an hour or so, I was done and on my way. To the staff at Warby Parker Biltmore Park Town Square: Wonderful shop! My thanks to Amy and the team for a fantastic shopping experience-

Michele was friendly, patient, qualified and the right amount of professionalism. A pleasure to work with.

T helped my boyfriend and I pick out the perfect frames. She was incredibly patient and informative.